Air Vanuatu Reviews

06 October 2011 12:10:00 Guest

No complaints about the flights, but baggage handling was a completely different matter. On arrival back in Sydney from a fishing trip on Santo, I was presented with my new fishing rod case (4mm thick PVC tube) snapped into 3 pieces, one of the rods inside snapped in half and another rod crushed at the base - about $550 worth of damage. I reported it straight away, at the airport, and went through the claims process. Over 9 weeks later, I'm offered a payment from Air Vanuatu, of $200 to cover the damage. What a joke.