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Home / World airlines / United States / JetBlue Airways

JetBlue Airways

Country: United States
Low-cost services in the east of the USA
IATA code: B6
ICAO code: JBU
Head office: 118-29 Queens Blvd, Forest Hills, New York, 11375, USA
Phone number: +1 800 538 2583, 1 801 449 2525
Fax number: +1 718 709 3621
Year established: 2000
Main bases and hubs: Fort Lauderdale Hollywood International, New York John F. Kennedy International
Fleet: Airbus A320, Airbus A321, Embraer 190

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JetBlue Airways. Airline code, web site, phone, reviews and opinions.
Copyright Manny Gonzalez

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Reviews & Opinions of JetBlue Airways:

17 December 2013 Guest

Beyond poor airline. I have been flying since I was 6 and JetBlue is by FAR the worst airline I have ever flown with including international flights. Not only were both flights delayed but so were both connecting flights with very little information given on what the hold up was for. When I tried to get assistance from the staff they talked themselves in circles about everything that had nothing to do with my questions and then told me there was nothing they could do in any capacity to make things any easier. Very poor costumer service, very poor airline run by incompetent people. Do not fly with JetBlue the hassle is hardly worth the couple bucks you might save.

13 June 2008 M Dicorpo

Has JetBlue ever heard about Intelligent Boarding ? This refers to start boarding from the rear of the plane first and pack them in towards the front. On a round trip flight in JFK-SFO and SMF-JFK, both times the call was made for pre-boarding - passengers needing assistance and those traveling with children. Of course everyone started queuing causing congestion with those truly in need of special assistance. On board also confusion as passengers in the front section were blocking the aisle for those seated at the rear. Could have easily been avoided had JetBlue kept passengers with seating in the front of the cabin for last. Intelligent boarding is not important for JetBlue and they should be commended for contributing to stress in travel. Compounding matters, the entertainment system did not work for the entire aisle. The flight attendant was rude and had a total lack of compassion. On the positive, good leg room.

All Reviews of JetBlue Airways

JetBlue Airways Discussion:

06 April 2016 Erin

On the evening of April 3, I received a notification from JetBlue that the next days 8:40am flight out of Bostons Logan Airport had been canceled, 12+ hours in advance. This was perplexing, as I happened to be leaving Boston at the same time as friends flying different airlinesnone of their flights were canceled. When I called customer service, I was told that the cancellation was due to weather, and that all the other airlines would be canceling their flights in the morning as well. My emotionally taxing conversation with the representative involved being repeatedly interrupted, talked over, and lectured. Having worked in customer service myself, I was appalled. I was initially told that my only option was to take the next JetBlue flight out of Boston at approx. 1:30pm. I was then told that flight was full, and that I would have to take a flight out the next day, except, oops, that one was full too. My remaining option was to take a Wednesday flight, staying two additional nights in Boston at my own expense. I asked to be rebooked on another airline, and was told I would have to rebook it myself. I was offered a refund, which the representative later clarified would be only a half refund. I rebooked with American for a flight leaving at 8:00am, a mere 40 minutes ahead of my original JetBlue flight. Surprise, surprise, it left perfectly on time. Unfortunately, my new one-way ticket cost more than my original roundtrip with JetBlue. JetBlue stated that this cancellation was due to weather. However, other airlines managed this situation just fine. On April 4, JetBlue cancelled 3% of its total flights, while Delta and American only cancelled 1%. In situations such as this, JetBlue is unable to provide a comparable level of service as other airlines. JetBlue customers are essentially being penalized for choosing JetBlue over another airline. They have a practice of preemptively canceling flights, especially those flights which are not full (a fact revealed to me in an exchange with another customer service rep.) in an effort to control *potential* delays in other parts of the country. Those customers whose flights are cancelled simply because they are not full? Theyre out of luck. To blame a business decisions on the weather in order to avoid paying for travelers rebooking fees is disingenuous at best. At worst, its theft. I have since conducted research on whether or not this sort of situation is typical for JetBlue. It is. Take a look at this article assessing JetBlues response to a 2014 snowstorm, in comparison with other airlines: This inept practice (understaffing and mass cancellations) is, on its own, forgivable, and certainly understandable from a business perspective. But it is combined with a total refusal to help passengers rebook in a timely manner, or recompense them when they rebook on their own. If I hadnt had access to internet in order to rebook immediately, I would likely still be in Boston. It I hadnt had the available funds to rebook at my own expense, I would still be in Boston without any place to stay.

07 January 2014 Maritza DLRS

Terrible airline with rude, nasty employees. Worst customer service. Do not use this airline!!!!!!

Discussion of JetBlue Airways

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