I am one of the student of Mapex training institution currently taking the course of Domestic fares and ticketing.Well from what I've learnt ,Air Niugini is a world standard organization that provides the best and quality services both locally and internationally through bigger and better fleets that is faster,e efficient and has alot of payload and more comfortable that attracts foreigners and citizens in Papua New Guineans as well..
THE most useless airline I have ever had the misfortune to experience. Booked flights in January for July holiday to take our mother back to Rabaul after 47 years for her 70th birthday. Arrived prior to the other 8 family members only to be advised my flight was cancelled. Rebooked on same day only for this flight to be cancelled. All due to the fleet being 'unserviceable'. No communication of cancelled flights, even when at airport!
Forced to stay over night in Moresby, flight rescheduled for 8am, only to be cancelled. Finally after so many attempts, I had to pay $380AUS to fly with the alternative non government Air PNG airline so I could start my actual holiday & join my family. These forced changes rendered my pre planned expense & time useless. I felt sorry for airport staff who are placed in this position due to pilots striking.
Pilots striking due to government... another on going problem, to detailed to fit in this review.
I felt very sorry for customers who were forced for to wait 5 days before they could get to their destination.
DO NOT USE THIS USELES AIRLINE. If PNG want western $, they must provide western customer service in return.
ONLY FLY AIR PNG.
I have read various poor reviews about Air Niugini, So I was skeptical when I flew with them, but I must say I was suprised. There planes were slightly outdated, but they more than made up for this with smiling faces and what was actually a satisfying meal for a flight, one of the better ones I have had.