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Home / World airlines / Italy / Alitalia


Country: Italy
National airline of Italia, extended domestic and international operations
IATA code: AZ
ICAO code: AZA
Membership in the alliance: SkyTeam
Head office: Plaza Almerico da Schio, 3, 00054 Fiumichino, (RM), Italy
Phone number: +39 06 65 64 9
Fax number: +39 06 65 63 58 74
Year established: 1946
Main bases and hubs: Milan Malpensa, Rome Leonardo da Vinci - Fiumicino
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Boeing 777-200, Bombardier CRJ-900, Embraer 170, McDonnell Douglas MD-80

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Alitalia. Airline code, web site, phone, reviews and opinions.
Copyright Francesco Palla

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Reviews & Opinions of Alitalia:

11 September 2017 Guest

Rome to Milan in business class - paid US$1,000 for two tickets that included 'breakfast'. Flight delayed two and three-quarter hours due to storms around Rome. Understood that is not their fault, but bags must have been left in rain during the delay as all clothes were wet through and a number damaged due to colours running. Will contact them about claiming damage - but breakfast was a small pastry (size of a 2 euro coin) and a coffee and energiser drink). Value for money - pretty poor!

24 May 2017 Guest

Bought a domestic ticket from Milan (MXP) to Rome (FCO) via the Alitalia website in October 2016. In January 2017, received an email that stated the flight has been cancelled. No reason given and it did not state that we have to ring them by a certain date to make alternative arrangements. It's now going on June 2017 and we are still waiting for a refund for a flight that they cancelled. 5 separate phones, 3 emails and 1 dissatisfied customer. Be weary of purchasing Alitalia tickets as they commit daylight robbery.

08 February 2017 Mark M

Miami-Rome in October.....what a horror! Very uncomfortable seats. Filthy bathrooms. No jet way upon arrival and had to depart down steps in the pouring rain....and then huddle under the wing because the trams were full. My wife almost divorced me on the spot. Un- attentive attendants. Overall a mess. They lost our seat assignments in the last week and we lost our aisle seats. We had to share middle space in a 4 across and they did not give a hoot about it. NEVER AGAIN! And if you are wise, find alternatives. The return flight was much better and still a poor product for the money we spent. Take my word for it. DON'T BOOK!

25 January 2017 Guest

Hi; My partner and I flew on Alitalia last year. We had ordered special meals, specially my partner (a moslem meal) and since it was Ramadan, we totally got harassed by the Flight Attendants. They refused to serve the meals to us and just left it on the dirty floor. The seats were broken and no entertainment and recline option all the way from LAX to FCO (rome). Also, we got charged twice for the extra luggage fee ($300) dollars. Multiple delayed flights that interfered with our visit/vacation. Eventually Alitalia lost both of our bags into Casablanca. No clothing and all the gifts we had for our families were gone. We filed at baggage claim rightaway at Casablanca airport. Nothing was offered and we were told to write an email to Alitalia in Rome and New York. We had originally purchased the ticket with our Delta Miles/American express. Nothing has been offered via Amex or Delta. We have written multiple letters to Alitalia/emails and no apology or refund or reply.

All Reviews of Alitalia

Alitalia Discussion:

04 September 2017 Guest

Still waiting for reply on complain for flight delay from Toronto ON to Rome Fiumicino flight number AZ 651 date 25aug17.

28 June 2017 Jorge villanueva

Why nobody helps against * Alitalia the worst airline in the world they lost my luggage and nobody helps me I want to suit the motherfucers

15 June 2017 Larry Brown

I left my blue suit on Flt AZ615 on May 17th, Who can I contact about getting it back. It was in Bus class

14 June 2017 Etan

My Alitalia flight from Firenze to Rome was cancelled due to foggy weather. Claiming for refund I received from the following answer: Ref. # 6002332156 - Thank you for your email of March 10, 2017. Alitalia sincerely apologizes for the inconveniences you experienced when traveling on flight AZ 1684 on December 27, 2016. Your complaint is under review and we will make every effort to ensure you receive a prompt reply. Please note that your Alitalia claim file number is 6002332156, please refer to this number in all future correspondence. We appreciate your patience. Alitalia Customer Relations On Mar. 15, 2017 I received the following letter from In reply to your email of 10 March 2017, we sincerely apologize for the inconvenience you experienced when traveling onAlitalia from Florence to Rome on 27 December 2016 due to the cancellation of flight AZ1684. Our records indicate that flight AZ1684 was cancelled due to adverse weather conditions. We can certainly understand the frustration these disruptions can cause, but when flights are delayed or cancelled under these circumstances, it being done for the safety and security of everyone. Under EU Regulation 261/04 (art 8 par.1), you are entitled to a refund of the unused flight coupons if the alternate travel offered is not suitable to you. We will process the applicable refund of the unused portion of your ticket in accordance with the airfare rules. The monies will be credited back to the original method of payment used to purchase your tickets. Please allow 1-2 billing cycles for the monies to appear on your credit card statement. Again, were very sorry that your experience with our airline was so disappointing. As our valued guests, we hope you will provide us with another opportunity to restore your confidence on a future Alitalia flight. Sincerely, Claudia Alitalia Customer Relations After repeated emails I received a laconic and unhelpful answer: Apr. 18 2017- Re: Re: Alitalia Reference # 6002332156 From noreply@alitalia.itThank you for contacting Alitalia. We have received your feedback, which we will now review. Thank you for your patience. A team member will reply to you as soon as possible. Kind regards, Alitalia Customer Relations The same answer repeated on May 9, 2017 The same answer repeated on June, 4, 2017 Until today no refund was received. My post in Alitalia Facebook on June 14, 2017 was acknowledged and deleted without explanation.

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