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Home / World airlines / Italy / Alitalia


Country: Italy
National airline of Italia, extended domestic and international operations
IATA code: AZ
ICAO code: AZA
Membership in the alliance: SkyTeam
Head office: Plaza Almerico da Schio, 3, 00054 Fiumichino, (RM), Italy
Phone number: +39 06 65 64 9
Fax number: +39 06 65 63 58 74
Year established: 1946
Main bases and hubs: Milan Malpensa, Rome Leonardo da Vinci - Fiumicino
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Boeing 777-200, Boeing 777-300, Embraer 170, McDonnell Douglas MD-80

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Alitalia. Airline code, web site, phone, reviews and opinions.
Copyright Francesco Palla

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Reviews & Opinions of Alitalia:

11 September 2017 Guest

Rome to Milan in business class - paid US$1,000 for two tickets that included 'breakfast'. Flight delayed two and three-quarter hours due to storms around Rome. Understood that is not their fault, but bags must have been left in rain during the delay as all clothes were wet through and a number damaged due to colours running. Will contact them about claiming damage - but breakfast was a small pastry (size of a 2 euro coin) and a coffee and energiser drink). Value for money - pretty poor!

24 May 2017 Guest

Bought a domestic ticket from Milan (MXP) to Rome (FCO) via the Alitalia website in October 2016. In January 2017, received an email that stated the flight has been cancelled. No reason given and it did not state that we have to ring them by a certain date to make alternative arrangements. It's now going on June 2017 and we are still waiting for a refund for a flight that they cancelled. 5 separate phones, 3 emails and 1 dissatisfied customer. Be weary of purchasing Alitalia tickets as they commit daylight robbery.

08 February 2017 Mark M

Miami-Rome in October.....what a horror! Very uncomfortable seats. Filthy bathrooms. No jet way upon arrival and had to depart down steps in the pouring rain....and then huddle under the wing because the trams were full. My wife almost divorced me on the spot. Un- attentive attendants. Overall a mess. They lost our seat assignments in the last week and we lost our aisle seats. We had to share middle space in a 4 across and they did not give a hoot about it. NEVER AGAIN! And if you are wise, find alternatives. The return flight was much better and still a poor product for the money we spent. Take my word for it. DON'T BOOK!

25 January 2017 Guest

Hi; My partner and I flew on Alitalia last year. We had ordered special meals, specially my partner (a moslem meal) and since it was Ramadan, we totally got harassed by the Flight Attendants. They refused to serve the meals to us and just left it on the dirty floor. The seats were broken and no entertainment and recline option all the way from LAX to FCO (rome). Also, we got charged twice for the extra luggage fee ($300) dollars. Multiple delayed flights that interfered with our visit/vacation. Eventually Alitalia lost both of our bags into Casablanca. No clothing and all the gifts we had for our families were gone. We filed at baggage claim rightaway at Casablanca airport. Nothing was offered and we were told to write an email to Alitalia in Rome and New York. We had originally purchased the ticket with our Delta Miles/American express. Nothing has been offered via Amex or Delta. We have written multiple letters to Alitalia/emails and no apology or refund or reply.

All Reviews of Alitalia

Alitalia Discussion:

21 February 2018 karl

nice airline.But awaiting your complimentaries.

22 November 2017 Jeanne Collachia

Jonilida wrote a comment on May 15, 2017 that her mother left her phone on her seat, immediately informed Alitalia, and they did nothing. The exact same thing happened to me. On flight AZ620 Rome to Los Angeles on November 19, 2017 I left my Asus Zenfone in the seat pocket for seat 39C. We immediately made efforts to inform someone at Alitalia. After much effort my husband found "Maria" in charge of lost and found for Alitalia. She responded, "Oh, they probably threw it out when they cleaned the plane." We did not give up. We relentlessly pursued Maria. She has finally responded that nobody saw the phone and nobody knows where the plane is. Is it true that an airline fails to keep track of it's planes? Did they throw the phone out? An electronic device must be recycled not THROWN OUT. Who would do that??? And airline is entrusted with the welfare of its passengers. I don't care about the phone itself -- but all my photos, family photos, photos from my trips -- my, contacts, my notes, etc. How can people behave like this? Is am heartbroken. Needless to say, I recommend NEVER FLY ALITALIA.

04 September 2017 Guest

Still waiting for reply on complain for flight delay from Toronto ON to Rome Fiumicino flight number AZ 651 date 25aug17.

28 June 2017 Jorge villanueva

Why nobody helps against * Alitalia the worst airline in the world they lost my luggage and nobody helps me I want to suit the motherfucers

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