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Home / World airlines / Italy / Alitalia


Country: Italy
National airline of Italia, extended domestic and international operations
IATA code: AZ
ICAO code: AZA
Membership in the alliance: SkyTeam
Head office: Plaza Almerico da Schio, 3, 00054 Fiumichino, (RM), Italy
Phone number: +39 06 65 64 9
Fax number: +39 06 65 63 58 74
Year established: 1946
Main bases and hubs: Milan Malpensa, Rome Leonardo da Vinci - Fiumicino
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Boeing 777-200, Bombardier CRJ-900, Embraer 170, McDonnell Douglas MD-80

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Alitalia. Airline code, web site, phone, reviews and opinions.
Copyright Francesco Palla

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Reviews & Opinions of Alitalia:

08 February 2017 Mark M

Miami-Rome in October.....what a horror! Very uncomfortable seats. Filthy bathrooms. No jet way upon arrival and had to depart down steps in the pouring rain....and then huddle under the wing because the trams were full. My wife almost divorced me on the spot. Un- attentive attendants. Overall a mess. They lost our seat assignments in the last week and we lost our aisle seats. We had to share middle space in a 4 across and they did not give a hoot about it. NEVER AGAIN! And if you are wise, find alternatives. The return flight was much better and still a poor product for the money we spent. Take my word for it. DON'T BOOK!

25 January 2017 Guest

Hi; My partner and I flew on Alitalia last year. We had ordered special meals, specially my partner (a moslem meal) and since it was Ramadan, we totally got harassed by the Flight Attendants. They refused to serve the meals to us and just left it on the dirty floor. The seats were broken and no entertainment and recline option all the way from LAX to FCO (rome). Also, we got charged twice for the extra luggage fee ($300) dollars. Multiple delayed flights that interfered with our visit/vacation. Eventually Alitalia lost both of our bags into Casablanca. No clothing and all the gifts we had for our families were gone. We filed at baggage claim rightaway at Casablanca airport. Nothing was offered and we were told to write an email to Alitalia in Rome and New York. We had originally purchased the ticket with our Delta Miles/American express. Nothing has been offered via Amex or Delta. We have written multiple letters to Alitalia/emails and no apology or refund or reply.

07 January 2017 Guest

We booked a flight on Expedia fr om CDG to LUQA via Rome. Our eticket specified it would be an AF flight but in actuality it was an Alitalia flight. The entire experience was a disaster. Our luggage scales broke the night before so arrived more than 3 hours prior to the flight departing, just in case. We didn't know we were on an Alitalia flight until after AF directed us to the wrong line three different times. We checked our luggage and did not see one piece again until a week later, after arriving home to the US. We were harrassed and delayed at security because they insisted we check our hand luggage, even after removing magazines and food that tipped it over the 12K lim it. We refused so by the time our luggage was approved and inspected we arrived at the gate with a minute to spare. We were first told we could board, then told we couldn't. We were then told our tickets were no good and we'd need to go downstairs to rebook the ticket. 955 Euros later (originally a 150 euro ticket) we were in a hotel without luggage that was already MIA. We are working on reimbursement now for additional expenses but based on what I've read it will be a long time coming, if ever. The airline is on the verge of folding at present and based on our experience, good riddance.

04 December 2016 Guest

Guys, I flew many airlines and different airports but the most worst airline and airport in terms of services is Alitalia and FCO airport.

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06 February 2017 carmen margulies

alitalia lost my luggage , and they do not answer phone , nor emails! my reference number is OTPAZ12538, i cannot contact alitalia at all!

23 November 2016 Mody Mansour

Worst experience ever, worst airline agents at the airport of FCO and worst management!!! I have never seen such a complicated airline, i go and check in online, my boarding pass says it's terminal 3, then at the airport I realize that I have to drop the luggage at the terminal 1 then the departure is from terminal 3, I lost my purse, and all security agents, lost and found ... knew about it, finally I found it after missing my flight, signed a document at the police office confirming that I received it, I missed my flight and Veronica at the desk of Alitalia terminal 1 would get * and try the impossible to make me pay 200И no show and 66И penalty , I waited for 2h 30min waiting for decision because their rule says that if I had a problem with the security check and I have a document that proves that I should t pay anything, and I have the right of a new ticket, which they were trying to resist hard; Finally, I was supposed to fly on Friday, it was the only Flight, the irony was that there is ZERO FLIGHT On the next day and THREE FLIGHTS on Sunday, therefore I go back to Rome book a hotel and ticket again, Coming to the airport on Sunday, I try to check in I realize that the beautiful agent Veronica didn't book for me, speaking with customer service for over 45min to solve this problem, they told me there was a problem and I didn't have a ticket back home, Worst experience ever, worst airline service, wouldn't wanna fly with them again

14 September 2016 guest

On Sept 13 I went to the airport in Pisa at 6:00 am for a flight departing at 7:20 for Rome. When I got there, I was told that I had been put on a waiting list because the flight was overbooked. When I told the agent that in Rome I had and international connection, she told me that she could do nothing. This is absurd and unacceptable, I had booked 6 months before and had a confirmed ticked. The agent was uncooperative and I believe did not understand the severity of the case. In the US, when flight are overbooked the company offers incentive to passengers that can delay departure to give up their seat. In my case I had to be in Rome that morning. Alitalia, or their agents have no right to place on waiting list passengers with confirmed tickets against their will. After arguing for 15 min, finally the agent called somebody and I was let on the plane. However, this was a very bad experience and Alitalia should not do this to the passengers.

12 August 2016 Guest

I booked ticket in alitalia from toronto to colombo oct 15th 2016 . how many baggeges can i carry

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