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Home / World airlines / Italy / Alitalia


Country: Italy
National airline of Italia, extended domestic and international operations
IATA code: AZ
ICAO code: AZA
Membership in the alliance: SkyTeam
Head office: Plaza Almerico da Schio, 3, 00054 Fiumichino, (RM), Italy
Phone number: +39 06 65 64 9
Fax number: +39 06 65 63 58 74
Year established: 1946
Main bases and hubs: Milan Malpensa, Rome Leonardo da Vinci - Fiumicino
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Boeing 777-200, Bombardier CRJ-900, Embraer 170, McDonnell Douglas MD-80

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Alitalia. Airline code, web site, phone, reviews and opinions.
Copyright Francesco Palla

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Reviews & Opinions of Alitalia:

08 February 2017 Mark M

Miami-Rome in October.....what a horror! Very uncomfortable seats. Filthy bathrooms. No jet way upon arrival and had to depart down steps in the pouring rain....and then huddle under the wing because the trams were full. My wife almost divorced me on the spot. Un- attentive attendants. Overall a mess. They lost our seat assignments in the last week and we lost our aisle seats. We had to share middle space in a 4 across and they did not give a hoot about it. NEVER AGAIN! And if you are wise, find alternatives. The return flight was much better and still a poor product for the money we spent. Take my word for it. DON'T BOOK!

25 January 2017 Guest

Hi; My partner and I flew on Alitalia last year. We had ordered special meals, specially my partner (a moslem meal) and since it was Ramadan, we totally got harassed by the Flight Attendants. They refused to serve the meals to us and just left it on the dirty floor. The seats were broken and no entertainment and recline option all the way from LAX to FCO (rome). Also, we got charged twice for the extra luggage fee ($300) dollars. Multiple delayed flights that interfered with our visit/vacation. Eventually Alitalia lost both of our bags into Casablanca. No clothing and all the gifts we had for our families were gone. We filed at baggage claim rightaway at Casablanca airport. Nothing was offered and we were told to write an email to Alitalia in Rome and New York. We had originally purchased the ticket with our Delta Miles/American express. Nothing has been offered via Amex or Delta. We have written multiple letters to Alitalia/emails and no apology or refund or reply.

07 January 2017 Guest

We booked a flight on Expedia fr om CDG to LUQA via Rome. Our eticket specified it would be an AF flight but in actuality it was an Alitalia flight. The entire experience was a disaster. Our luggage scales broke the night before so arrived more than 3 hours prior to the flight departing, just in case. We didn't know we were on an Alitalia flight until after AF directed us to the wrong line three different times. We checked our luggage and did not see one piece again until a week later, after arriving home to the US. We were harrassed and delayed at security because they insisted we check our hand luggage, even after removing magazines and food that tipped it over the 12K lim it. We refused so by the time our luggage was approved and inspected we arrived at the gate with a minute to spare. We were first told we could board, then told we couldn't. We were then told our tickets were no good and we'd need to go downstairs to rebook the ticket. 955 Euros later (originally a 150 euro ticket) we were in a hotel without luggage that was already MIA. We are working on reimbursement now for additional expenses but based on what I've read it will be a long time coming, if ever. The airline is on the verge of folding at present and based on our experience, good riddance.

04 December 2016 Guest

Guys, I flew many airlines and different airports but the most worst airline and airport in terms of services is Alitalia and FCO airport.

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Alitalia Discussion:

22 May 2017 Guest

Anyone flying alitalia before November 2017? I have $620 in vouchers. I can't use. My loss is our gain. is my email if interested. Any fair offer I will take!

20 May 2017 graeme

TRYING TO pay for baggage on line. message "invalid email address" any clues?

15 May 2017 Jonilda

My mother lost her samsung galaxy s5 phone in Alitalia flight fr om Miami to Rome on May 12, 2017. Once she left the aircraft in Rome, she realized the phone was missing and my mother remember it to have put at the back of the chair where magazines stay. She provided the chair number and she immediately asked the alitalia staff that stays in airport about this issue but they did not provide an answer. They did not check the plane but told her to contact lost and found. She did, and received an email where they told her they couldn't find her phone. The phone was in the aircraft, there is no way alitalia can not find it. There is no possibility for other passengers to have taken it as the phone was hidden inside the in front pocked wh ere magazines stay. Also my mother was sitting at the end of the plane, so not many passenger left the craft after her. She had the phone with her while in the flight as she was watching some videos. And once she left the aircraft she reported she had forgotten the phone in the aircraft. So it was in the aircraft and alitalia did not do anything to find it. We fly very often as a family with Alitalia but after this incident, we will never use alitalia again. How can a company not find the phone? Either they did not check at all about it, or someone from staff stole it. Phone is important to my mom as she has a lot of work information. So disappointed from alitalia. Never thought they were not able to find smth forgotten in the craft.

06 May 2017 Guest

where is the file reference baggage number on your baggage claim ticket i a m trying too enter it in and it will not accept it is it all numbers or are there letters involved

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