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Home / World airlines / Airlines of Russia / Aeroflot - Russian Airlines

Aeroflot - Russian Airlines

Country: Russia
Largest airline of Russia, international and domestic services from Moscow
IATA code: SU
ICAO code: AFL
Membership in the alliance: SkyTeam
Head office: 10, Arbat St., Moscow, 119002, Russia
Phone number:  8 800 444 55 55, +7 495 223 55 55
Fax number: +7 495 784 71 42
Year established: 1923
Main bases and hubs: Moscow Sheremetyevo
Fleet: Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Boeing 737-800, Boeing 777-300, Sukhoi Superjet-100

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Aeroflot - Russian Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Aeroflot - Russian Airlines:

19 November 2015 Pablo

Excellent flight from Moscow to Havanna, Cuba. The service was great. Food was good. You get a menu card and pick lamb, chicken or even vegetarian food if you wanted. The seats were good and the monitor in the front seat was having good movies, documentaries and games. My earphones didnt work so I got new ones with a smile. Before booking the flight I was a little afraid og flying with Aeroflot. But they surprised me in a positive way. Looking forward to fly with them again in 2016

24 June 2015 Antonio

Worst flight ever from LAX to SVO, never again. Awful seats, awful service, awful food. Its only plus is the price, but next time I spend more for another Company.

22 October 2014 Guest

Avoid at any cost. I have a similar experience with Aeroflot. Recently I had a flight from Dubai to Prague via Moscow. Not only they lost my baggage during transit in Moscow, and the suitcase was recovered the next day, but all valuable items (camera, tablet) have been stolen. Besides, horrible food (rotten potato for dinner !!!!)

13 June 2014 Guest

Aeroflot offers great service on the plane. We enjoyed our flight including service and food. HOWEVER, we had $700 worth of brand new items with tags stolen from my luggage. My suitcase had a lock, which was intact when we received a suitcase. When we got home, we discovered that most presents were missing including clothing items, jewelry, a phone. Contacting this airline is a joke. We contacted local police that interrogated us for 5 hours. At the end they stated that it is our fault that we put nice things in a suitcase!!!! We filed a complaint with an airline as well --- no response! AVOID Aeroflot or if you cannot do it, then pack used items without tags and NEVER put anything voluble in a suitcase.

All Reviews of Aeroflot - Russian Airlines

Aeroflot - Russian Airlines Discussion:

13 May 2018 SU535

04 December 2017: This is not the Aeroflot carrier' site here, but the discussions on the services of the Aeroflot. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment , towards The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only. Oundra : I'm flying by Aeroflot to Mongolia. I have 2 hours layover in Moscow and am really worried about my luggage getting broken in and the stuff will be stolen. I wonder if the Russians still have the notoriously bad service?

04 December 2017 Oundra

I'm flying by Aeroflot to Mongolia. I have 2 hours layover in Moscow and am really worried about my luggage getting broken in and the stuff will be stolen. I wonder if the Russians still have the notoriously bad service?

09 March 2017 Paula Knight

In January, my son who lives in Hanoi and has Type 1 diabetes, flew to Germany on Aeroflot. My son uses a continuous glucose monitor and it is life saving. It requires "sensors" that are replaced every few weeks. These sensors are not anywhere in SE Asia except Hong Kong. His good friend in Germany bought my so. 3 month supply.....about 900 euro. When my son returned on Aeroflot, his luggage had been broken into and the sensors and some gifts were stolen. Aeroflot is blowing him off, offered $20.00, now blowing him off again. He has tried getting help from the US Embassy, but they don't get involved in stolen luggage items, even though these are life saving medical devices.

19 December 2015 Sarah

The most disgusting unprofessional airline I have ever sene. They stole my gifts from my luggage and refuse to even resond after making me fill out a claim for 3 months no reimbursement not even a letter of apology. DO NOT USE THIS AIRLINE.

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