Was a very bad impression on the yesterday flight 9700 from Viracopos to Fort Lauderdale
1 Delay fllght about almost 2 hours stay on board, and by the time the captain anoucem us, that they waiting for one Crew ia stuck at the trafic acindent, and waiting for her to start ????
Very strange - has Azul no other that can replace her, if this is must??
2 the delay was not minutes but almost 2 long hours, and the plane was freezing, no survices on board till you are in the
3 there is a penalty the hours on the ground for the company extra cost?
4 This is my protest and if there is mechanical problem we easy can accept it, but not this time, lack of personal support at the airport to replace , is not an excuse
5 Please accept this , as a quality services for the company and not to blame , I heard from people the service in the plane is better that the others, but my experience this first flight is NOT
Hope this is my input and hope the company can correct it asap, like to hear later if you have it an answer,
Hendra Winardi - 5390069860 and Hedianti Lesmana (wife)
I flew from Belo Horizonte to Sao Paulo on 26th June 2014. Flight was good and on time. However my bag didn't make the flight and I have heard nothing despite having my email and phone number on the form. The email on the lost baggage form just bounces back and I am struggling to contact them by email. looked all over the website and it is only phone numbers to call customer service rather than a customer service email address.
I used Azul airlines for a round trip fr om Sao Paolo to Rio de Janeiro. Due to the fact I booked one day before the flight I guess a paid a little bit more than usual: ca. 550 € for 2 people with 23kg luggage each. The aircraft was well equipped - tv screen for every seat wh ere you could choose several tv channels (only some in English) and quite a lot of space for the legs for a small aircraft. The staff was friendly. They only serve a drink and a snack (cookies or nuts) on the flight but it was only a 1h flight...
Our flight was a little bit delayed but that is quite normal (esp in Brazil).
I´d like to make an additional service about their customer service: we had to change our flight back on the day of the flight to not miss our flight after and their service was brilliant! They booked us on another earlier flight and didnt charge us for that change! This is really customer friendly.