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Home / World airlines / Germany / Air Berlin

Air Berlin

Country: Germany
Second largest airline in Germany, short- and medium-haul routes in Europe and intercontinental flights from German cities
IATA code: AB
ICAO code: BER
Membership in the alliance: Oneworld
Head office: Saatwinkler Damm 42-43, 13627 Berlin, Germany
Phone number: +49 30 3434 1500
Fax number: +49 30 3434 1509
E-mail: serviceteam@airberlin.com
Web-site: www.airberlin.com
Year established: 1978
Main bases and hubs: Berlin Tegel, Duesseldorf International, Munich, Stuttgart
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Bombardier Dash 8 Q400

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Air Berlin. Airline code, web site, phone, reviews and opinions.
Copyright Alec Mollenhauer

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Reviews & Opinions of Air Berlin:

06 August 2017 Guest

Terrible experience flying with Auirberlin fr om Vienna to Abu Dhabi through TXL/Berlin on 4 August. The flight from Vienna was delayed for 3 hours, but the time it reached Berlin, the flight to Abu Dhabi had left 1 hour before. Many passengers missed their flights and had to wait stay over night in Berlin. On 5 August finally we boarded an aircraft to Abu Dhabi, which left with about 20-30 min delay due to various reasons, one of which some issue with an aircraft door that they could not close. When we arrived to Abu Dhabi, the troubles continued -- our luggage was missing! Airberlin had more than 12 hours in TXL/Berlin to organize our luggage and load it on the airplane and they failed to do it. Now the buagge is lost, not traceable. It is quite a challenge to contact Airberlin. My local operator responds that the phone numbers are not extistent when I call Airberlin. When finally I managed to reach Airberlin operator she was rude enough to tell me that lost luggage is not the problem of Airberlin and that if I should go to the Lost&Found of the airport wh ere the luggage was lost -- presumably she means that I should travel to TXL/Berlin to personally look for my luggage?

18 July 2017 Guest

Got my bag back this weekend after being lost for 3 weeks. Apparently it was sitting OUTSIDE in the sun the entire time - and the rain I would imagine, as the entire top of the bag was completely FADED. What was red is now PINK! It had to be sitting there for quite some time to fade that bad!!! Which just goes to show they just don't bother with the piles of bags sitting around! Still waiting on compensation - or even a response to our claim - for the things we were forced to buy to replace the things in our bags.

15 July 2017 Guest

I chose airberlin as my airlines to fly to Europe after I haven't been there for 10 yrs. Unfortunately my trip was ruined from the very start. Our flight going to Europe was cancelled so we were rebooked on different carriers. Fees that I paid for specific seats were never refunded and we had to sit separately and had the worst seats in the middle of the 4-seat rows. Then our suitcases were lost and we didn't have our belongings: clothes, medications, etc for 5 days. What's even worse my luggage has been lost coming back home. I landed at JFK on July 10th Monday. Today is Saturday July 15th and airberlin wasn't even able to locate my suitcase. I don't have my medications now for 6 days and my health insurance won't override the new prescriptions. I demand an immediate cont

12 July 2017 Guest

Had finally received my suitcase after 10 days....just in time for me to fly back home. No one answers the emails and the airport lost and found(aerogate) staff in Munich is at a loss. They said that just in one day they have over 400 bags that are delayed from airberlin. Best of luck to everyone getting belongings back :( Now hopefully airberlin will reimburse for all the unnecessary purchases while waiting for my suitcase.

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Air Berlin Discussion:

02 November 2017 Onni

Hey, has anyone else same kind of problem that I've got? I bought flight tickets before 15th of Aug for the next winter from AB and my first flight should have been operated by them and connection flight by Niki. So I have half of flights OK, but my problem is how to get to Berlin-Tegel.... On Niki website, they still have my tickets effective and when I tried to send them message to ask about this, it appeared that their customer service... there isn't one because all the contact forms lead to AB site :( I know that there will be new connection by Eurowings to Berlin-Tegel so rebooking COULD be possible...

07 October 2017 Guest

Guest : Guest : hi guys, my AB flight from Berlin to SF got cancelled a week ago. The agency I booked the tickets with say that as Airberlin went bankrupt I cannot get my money back - has anyone had the same problem? How can I get my money back? I bought the ticket BEFORE the company announced it was filling the bankruptcy chapter and I paid with visa (debit) I'm in the same situation! Any news on a class action case? If you are from Germany your money is gone, simple as that. If you are from a country that has some sort of Credit Card goods protection laws in which it says "if the goods weren't delivered you have the right to dispute" you might be lucky. I bought an insurance and paid with credit card, I have not gotten any money back but I am pursuing those routes as we speak. But as I said, if you didn't pay with CC and your insurance doesn't cover airline bankruptcy your money is gone.

04 October 2017 Guest

Guest : hi guys, my AB flight from Berlin to SF got cancelled a week ago. The agency I booked the tickets with say that as Airberlin went bankrupt I cannot get my money back - has anyone had the same problem? How can I get my money back? I bought the ticket BEFORE the company announced it was filling the bankruptcy chapter and I paid with visa (debit) I'm in the same situation! Any news on a class action case?

03 October 2017 Guest

hi guys, my AB flight from Berlin to SF got cancelled a week ago. The agency I booked the tickets with say that as Airberlin went bankrupt I cannot get my money back - has anyone had the same problem? How can I get my money back? I bought the ticket BEFORE the company announced it was filling the bankruptcy chapter and I paid with visa (debit)

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