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Home / World airlines / Germany / Air Berlin

Air Berlin

Country: Germany
Short and long range scheduled services from Germany to Europe, Asia, North Africa and Central America
IATA code: AB
ICAO code: BER
Membership in the alliance: Oneworld
Head office: Saatwinkler Damm 42-43, 13627 Berlin, Germany
Phone number: +49 30 3434 1500
Fax number: +49 30 3434 1509
E-mail: serviceteam@airberlin.com
Web-site: www.airberlin.com
Year established: 1978
Main bases and hubs: Berlin Tegel, Duesseldorf International, Palma de Mallorca
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Boeing 737-700, Boeing 737-800, Bombardier Dash 8 Q400

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Air Berlin. Airline code, web site, phone, reviews and opinions.
Copyright Alec Mollenhauer

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Reviews & Opinions of Air Berlin:

11 April 2017 Sean

Dear All, I need your help! I am very frustrated with Air Berlin and their customer service. Getting a bad service is one thing, getting a worse customer support is another. There seems to be no way to contact someone on their side for any resolution...t On January 26 we were to fly from Berlin to Prague in the morning at about 8 am. After waiting for more than an hour our flight got cancelled. They directed us first to get our checked in baggage back an then to a ticket boot. The next flight to Prague was 5:30 pm the same day. We looked up the train schedule and found a fast train to Prague at 11 am, arriving in Prague at 2:30 pm. Air Berlin directed us to then go to their website, open a case number and upload all the documents including boarding passes, etc, which we did 2 days later for a refund... Since then ( almost 3 months after that day) we are yet to get our ticket refund...every time we send them an email it is through a link and we never get to speak to anyone...their responses are positive...they asked for our banking information...they asked for our phone numbers, and we even contacted Expedia and got them to contact them...Expedia mentioned that air Berlin acknowledged the flight cancellation and the fact that they were going to refund us....that was a month ago!!!....I have lost my faith and trust in Air Barlin and am looking for a way to really get back at them hard...we already paid a lot of interest on that amount...I would like to know how am I able to get my voice heard...so at least this doesn't happen to anyone else Thanks.... ....Sean

02 September 2016 Guest

Flew SAN (AA) - LAX (AB) - DUS (AB) - SZG (AB) on August 25-26. They lost my suitcase and have not heard anything yet from Air Berlin. Am starting to go crazy (all my things are in that bag, including needed prescription medicine)! Have actually flown with them a lot the past 5 years plus and never had any problems. But now I find that if you do have problems they leave the customer high and dry. There is no way to contact them or their baggage contractor other than online forms/e-mails which receive no reply. Even if I do ever get my suitcase back and compensation for the extra expenses incurred I will only ever fly them again to use up the frequent flier miles I've collected. And I will never trust them with my checked luggage again.

25 August 2016 Dragana Bradasic

Service was not bad, but they lost my baby stroller in 17 of May, and even after almost for months they did t manage to pay me back. They are not answering on the phone or email, or you will receive automatic replay to fill up complain form on their web site ( which I did).

22 August 2016 sanjay

Air Berlin is worstest airline ever I saw now one month pass and still they didn't refund me my money back or not even one reply they back air Berlin don't have own office in any airport so passengers don't get any help from their partner airlines also

All Reviews of Air Berlin

Air Berlin Discussion:

26 April 2017 Catalin

by far my worst experience with an airline so far. why ? - with 3 weeks before departure, they changed dates & hours - technically I could choose to get my money back, but buying from another company with such short notice would have been much more expensive - what I paid for was Bucharest to Miami with one stop, what I got was the same with 3 stops - what I paid for was Miami to Bucharest with one stop, what I got was the same with 2 stops - I had to book a hotel room (another 150EUR) for one night in Berlin because the flights were not in the same day after the change they made. they said they will give a refund, but that was not true either. they offered a voucher of 150EUR to future flights, but even if I would want to fly them again, I couldn't because they don't operate in Romania any more. - they failed to deliver the luggage in Miami. it arrived after 2 days - out of 4 AirBerlin flights, 3 were delayed. aprox 1 hour each. - AirBerlin call-center is bad. they say on the web-site is 24h, but that's not true. if you call them when they don't work, they don't say come back at operating hours. they just let you listen to bad music indefinitely on your own expense. and when they do answer, they even give incorrect answers (like saying Bucharest to Munich is a direct flight, which was certainly not)

26 April 2017 Guest

has anyone had any luck getting their luggage from flight AB7420 14 April 2017,

25 April 2017 Guest

Hi same issue as so many others...lost luggage coming in from AB7420 Berlin to Chicago....came in on the 14th and despite all of my efforts to make any headway no one has reached out to me or provided any type of update.... Clearly not good....

24 April 2017 Guest

My husband and I went to Italy on March 10, 2017. It was our first time to fly on Airberlin. We paid 338 Euros for exit row seats, which we've always done with other airlines and our credit card was charged. When we got to LAX, my husband had his exit row seat but I didn't. The Airberlin check in agent told me that my seat was assigned to somebody else. Despite my complaints, I did not get the exit row and my husband gave up his so we could sit next to each other. The LAX desk said that they can't process our refund there and that we had to go to the Airberlin ticketing desk in Dusseldorf. At Dusseldorf, the agent there said we have to call Airberlin directly to ask for a refund. When we got back from Italy, I emailed Airberlin and received a generic response to contact their office in Germany. I also tried calling their 866 and 917 numbers. First, 866 always had a busy tone and with 917, nobody picked up after waiting for an hour. In this day and age of social media and several options to travel, consumers should not tolerate customer service like this. We work hard for our money and we deserve to be treated properly for the business we give this airline. Never again will we use Airberlin even if it is part of the OneWorld group of companies. We will also share our experience with people we know who do travel to Europe. Disgusting customer service!!!

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