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Home / World airlines / Germany / Air Berlin

Air Berlin

Country: Germany
Second largest airline in Germany, short- and medium-haul routes in Europe and intercontinental flights from German cities
IATA code: AB
ICAO code: BER
Membership in the alliance: Oneworld
Head office: Saatwinkler Damm 42-43, 13627 Berlin, Germany
Phone number: +49 30 3434 1500
Fax number: +49 30 3434 1509
E-mail: serviceteam@airberlin.com
Web-site: www.airberlin.com
Year established: 1978
Main bases and hubs: Berlin Tegel, Duesseldorf International, Munich, Stuttgart
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Bombardier Dash 8 Q400

Traveller Rating:

Air Berlin. Airline code, web site, phone, reviews and opinions.
Copyright Alec Mollenhauer

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Reviews & Opinions of Air Berlin:

15 July 2017 Guest

I chose airberlin as my airlines to fly to Europe after I haven't been there for 10 yrs. Unfortunately my trip was ruined from the very start. Our flight going to Europe was cancelled so we were rebooked on different carriers. Fees that I paid for specific seats were never refunded and we had to sit separately and had the worst seats in the middle of the 4-seat rows. Then our suitcases were lost and we didn't have our belongings: clothes, medications, etc for 5 days. What's even worse my luggage has been lost coming back home. I landed at JFK on July 10th Monday. Today is Saturday July 15th and airberlin wasn't even able to locate my suitcase. I don't have my medications now for 6 days and my health insurance won't override the new prescriptions. I demand an immediate cont

12 July 2017 Guest

Had finally received my suitcase after 10 days....just in time for me to fly back home. No one answers the emails and the airport lost and found(aerogate) staff in Munich is at a loss. They said that just in one day they have over 400 bags that are delayed from airberlin. Best of luck to everyone getting belongings back :( Now hopefully airberlin will reimburse for all the unnecessary purchases while waiting for my suitcase.

05 July 2017 Jodie, Edwin & Dion

My husband, my son & I were scheduled to depart on the 29th of June 2017 on Flight AB 8732 from Berlin TXL in transit from Gothenburg LAN. It was delayed & then cancelled. We were subsequently booked on AB 8734 at 12:40. It was delayed and then cancelled. I requested my luggage from the airline as I wanted to leave the airport. I was told that my luggage was already at Milan Linate Airport. We decided to wait then departed 24 hours later on AB 8732 on the 30th of June. We arrived at Milan Linate Airport around 10am on the 30th of June 2017 and yes, no luggage!! Today is the 5th of June and we are still without our luggage sending numerous emails and calls that go unanswered. I just phoned Milan Linate Airport and they had no idea if our luggage was there only to declare that it may still be in Berlin!

23 June 2017 Florian

AirBerlin changed our flights from San Francisco to Bucharest twice addiing overnight layover in Berlin. This wasn't enough so they lost our luggages. Do you think they can do more? Sure, they are providing ZERO support by not answering to any of the phone call (after 4 minutes the call is terminated) nor e-mails. Too many customers in the same situation --- is there any authorities that can help AirBerlin to get back on track? The only reason for choosing AirBerlin was the price, but with my lost i paid much higher price at the end. Lesson learned on my side, I don't know if this can help future passengers to realize how expensive is AirBerlin at the end.

All Reviews of Air Berlin

Air Berlin Discussion:

26 July 2017 Guest

Lost 2 bags July 3 fr om Tegel to Prague. One was delivered to our hotel the next day, the other showed up in Montreal (wh ere we live) over 2 weeks later. AIr Canada called us to say it was in their possession. I made a claim with the online form and got a reply one week later only to find out that the reference number they give, and asked me to provide on yet another form, does "not correspond to a file". I may mail copies of my receipts directly to the office in Berlin. Frustrating that there is no phone number. At least we got the luggage back, intact.

25 July 2017 Guest

Air Berlin lost my luggage 2 weeks ago. I flew Florence - Dusseldorf - JFK. After 2 weeks of zero contact from Air Berlin or JFK, over 100 calls to phone numbers that either didn't work or no one picked up, several emails that also went unanswered, frustrating, pointless calls to the main AB service desk, and one FAA complaint, today I went to JFK myself and - VOILA! - there was my bag. It had probably just been sitting there for the past 13 days. I cannot offer an explanation for the staggering incompetence of this airline, or the apparent complete disregard they have for their customers, but my best advice for actually getting your luggage back: if you are able just go back to the airport yourself.

25 July 2017 Guest

What is FAA? please Joe D : Hello AirBerlin victims! I have found a way to retrieve lost luggage from AirBerlin. Step 1: File a Claim with AirBerlin onsite at the airport you found your bags to be missing. Get a file reference number. Step 2: After a few days, contact the FAA and tell them you are getting nowhere with AirBerlin (if that is truly the case). Have the FAA work with the last non-AirBerlin airline you flew, ours was United Airlines. Step 3: Contact the last non-AirBerlin airline you flew to ask them to PHYSICALLY search the AirBerlin area of the airport you didn't get your bags at in the U.S. NOTE: They will need to physically search AirBerlin's baggage area when AirBerlin people are at the baggage counter which is ONLY when an AirBerlin flight is arriving from Europe. So, for example, we had United Airlines employees searching the AirBerlin baggage are at O'Hare Terminal 5 only when the AirBerlin flight was coming in, from 12:45 - 2:45pm each day. We were able to retrieve 4 of our 5 missing bags this way! Hoping you get your bags back!

25 July 2017 Guest

What the hell is happening there in Berlin? My flight was from Tegel to Prague on 22nd of July. Each time I call the Czech airlines baggage claim they say there is no any updates. When I asked them whether they are contacting Berlin airport to follow up, the Czech airlines say that people in Berling Tegel and Air Berlin are not responding because there are hundreds of passengers whose luggage are still missing! This is really the worst experience I ever have and it is a real shame on Air Berlin.

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