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Home / World airlines / Germany / Air Berlin

Air Berlin

Country: Germany
Short and long range scheduled services from Germany to Europe, Asia, North Africa and Central America
IATA code: AB
ICAO code: BER
Membership in the alliance: Oneworld
Head office: Saatwinkler Damm 42-43, 13627 Berlin, Germany
Phone number: +49 30 3434 1500
Fax number: +49 30 3434 1509
E-mail: serviceteam@airberlin.com
Web-site: www.airberlin.com
Year established: 1978
Main bases and hubs: Berlin Tegel, Duesseldorf International, Palma de Mallorca
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Boeing 737-700, Boeing 737-800, Bombardier Dash 8 Q400

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Air Berlin. Airline code, web site, phone, reviews and opinions.
Copyright Alec Mollenhauer

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Reviews & Opinions of Air Berlin:

02 September 2016 Guest

Flew SAN (AA) - LAX (AB) - DUS (AB) - SZG (AB) on August 25-26. They lost my suitcase and have not heard anything yet from Air Berlin. Am starting to go crazy (all my things are in that bag, including needed prescription medicine)! Have actually flown with them a lot the past 5 years plus and never had any problems. But now I find that if you do have problems they leave the customer high and dry. There is no way to contact them or their baggage contractor other than online forms/e-mails which receive no reply. Even if I do ever get my suitcase back and compensation for the extra expenses incurred I will only ever fly them again to use up the frequent flier miles I've collected. And I will never trust them with my checked luggage again.

25 August 2016 Dragana Bradasic

Service was not bad, but they lost my baby stroller in 17 of May, and even after almost for months they did t manage to pay me back. They are not answering on the phone or email, or you will receive automatic replay to fill up complain form on their web site ( which I did).

22 August 2016 sanjay

Air Berlin is worstest airline ever I saw now one month pass and still they didn't refund me my money back or not even one reply they back air Berlin don't have own office in any airport so passengers don't get any help from their partner airlines also

30 July 2016 Guest

Arrived 2 days ago to Seattle for 1 month with SMALL BABY. ALL 3 BAGS lost. We don't have anything necessary for baby. We have a lost bag report number. No information on web page about where is our baggage. We are not able to contact Air Berlin since it is not responding to any emails and call center is occupied. NEVER AGAIN AIR BERLIN!!!!!!

All Reviews of Air Berlin

Air Berlin Discussion:

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16 March 2017 Guest

me too - i have also sent a claim - and no response. The way on vacation our skii was not on the plan - and i had to go and rent - for that i expect refund - but no reply. on way home - the boots was not on the plan.

08 March 2017 Guest

Did you have a flight change due to urgent operational requirement? Is the new departure time inconveniant for you? Read what may be the cause of this urgent requirement. AirBerlin has a summer and a winter schedule. Although this pattern repeates itself each year, AirBerlin is not very accurate in registering the correct departure time on their website. The wrong departure time can be published for month on their website, until they decide to update this departure time to the correct time, e.g. somewhere midwinter they publish the correct summer schedule, somewhere midsummer they publish the correct winterschedule. If you have made your booking before the correct departure times are published, they you have to reschedule your own agenda, do you make extra costs because of this change, does it cost you extra (travelling) time? bad luck for you! AirBerlin thinks it is allowed to change departure times up to 14 days before departure without having to compensate anything. And yes, in a sense they are right when it is a real operational requirement. But you as a consumer also have rights, you have the right to be informed properly and adequatly. As departure time is one of the important characteristics when booking a flight, AirBerlin is obligated by European law to provide correct information about their offering, and this includes departure time. In my case, AirBerlin violated this right. I received an email stating that due to urgent operational requirements my flight in jun 2017 is expedited from 15.55 to 06.30. Strange thing is that when I flew last year, I got a same kind of message. Also this flight was expedited from 15.55 to 06.30. My interpretation is that AirBerlin publishes incorrect departure times on their website. They are tos lobby or to lazy to enter the correct times. Only at a certain moment they send you the famous urgent operational requirement message. Do you have similar experiences? File a complaint to AirBerlin in order to stop them behaving in this way, ignoring your rights for correct information.

16 February 2017 Guest

Air berlin lost my luggage for 14 days !!! I was on flight from Berlin to Chicago January 11 2017. My luggage did not arrive together with me. After numerous phone calls finally my suitcase was found and delivered , 2 weeks later ! On January 27 I submitted my claim ( reference V1572360), in a few days I got a formal response from Air Berlin Customers Services refusing to satisfy my claim for delayed luggage. I am still shocked with arrogance of this response from Customer Service, an inattention and unwillingness even to check the documents sent by the passenger!!! The response said In case of baggage delay on the customers flight home a refund of expenses is not possible. We have to put purchases of clothes in question as it is assumed that the customer has clothes as a replacement for the temporary lost ones at home available. Temporary - 14days ???? Air Berlin Customer service assumes that I have several pairs of winter boots, jackets, suites waiting for me at destination or they think that after 3 weeks of traveling I am capable to spend more money to buy new clothes . What is the difference between flight home or flight to any other destination ? First of al I believe this compensation serves as an apology for inconvenience and nervousness when your baggage did not arrive with you and you dont know if and when it can be delivered. I have checked Montreal Conventions declaration and Air Berlin luggage rules and did not find any statement about denying compensation on home flight. I am shocked that Air Berlin Customer services did not even try to offer some other type of compensation for the trouble what passenger had to go through. I cant believe that Air Berlin Customer Service is such poor that they did not know that it is airlines responsibility to deliver luggage in time! I didn't expect it from this large German airline company any way!

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