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Home / World airlines / Germany / Air Berlin

Air Berlin

Country: Germany
Short and long range scheduled services from Germany to Europe, Asia, North Africa and Central America
IATA code: AB
ICAO code: BER
Membership in the alliance: Oneworld
Head office: Saatwinkler Damm 42-43, 13627 Berlin, Germany
Phone number: +49 30 3434 1500
Fax number: +49 30 3434 1509
E-mail: serviceteam@airberlin.com
Web-site: www.airberlin.com
Year established: 1978
Main bases and hubs: Berlin Tegel, Duesseldorf International, Palma de Mallorca
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Boeing 737-700, Boeing 737-800, Bombardier Dash 8 Q400

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Air Berlin. Airline code, web site, phone, reviews and opinions.
Copyright Alec Mollenhauer

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Reviews & Opinions of Air Berlin:

26 April 2017 Catalin

by far my worst experience with an airline so far. why ? - with 3 weeks before departure, they changed dates & hours - technically I could choose to get my money back, but buying from another company with such short notice would have been much more expensive - what I paid for was Bucharest to Miami with one stop, what I got was the same with 3 stops - what I paid for was Miami to Bucharest with one stop, what I got was the same with 2 stops - I had to book a hotel room (another 150EUR) for one night in Berlin because the flights were not in the same day after the change they made. they said they will give a refund, but that was not true either. they offered a voucher of 150EUR to future flights, but even if I would want to fly them again, I couldn't because they don't operate in Romania any more. - they failed to deliver the luggage in Miami. it arrived after 2 days - out of 4 AirBerlin flights, 3 were delayed. aprox 1 hour each. - AirBerlin call-center is bad. they say on the web-site is 24h, but that's not true. if you call them when they don't work, they don't say come back at operating hours. they just let you listen to bad music indefinitely on your own expense. and when they do answer, they even give incorrect answers (like saying Bucharest to Munich is a direct flight, which was certainly not)

11 April 2017 Sean

Dear All, I need your help! I am very frustrated with Air Berlin and their customer service. Getting a bad service is one thing, getting a worse customer support is another. There seems to be no way to contact someone on their side for any resolution...t On January 26 we were to fly from Berlin to Prague in the morning at about 8 am. After waiting for more than an hour our flight got cancelled. They directed us first to get our checked in baggage back an then to a ticket boot. The next flight to Prague was 5:30 pm the same day. We looked up the train schedule and found a fast train to Prague at 11 am, arriving in Prague at 2:30 pm. Air Berlin directed us to then go to their website, open a case number and upload all the documents including boarding passes, etc, which we did 2 days later for a refund... Since then ( almost 3 months after that day) we are yet to get our ticket refund...every time we send them an email it is through a link and we never get to speak to anyone...their responses are positive...they asked for our banking information...they asked for our phone numbers, and we even contacted Expedia and got them to contact them...Expedia mentioned that air Berlin acknowledged the flight cancellation and the fact that they were going to refund us....that was a month ago!!!....I have lost my faith and trust in Air Barlin and am looking for a way to really get back at them hard...we already paid a lot of interest on that amount...I would like to know how am I able to get my voice heard...so at least this doesn't happen to anyone else Thanks.... ....Sean

02 September 2016 Guest

Flew SAN (AA) - LAX (AB) - DUS (AB) - SZG (AB) on August 25-26. They lost my suitcase and have not heard anything yet from Air Berlin. Am starting to go crazy (all my things are in that bag, including needed prescription medicine)! Have actually flown with them a lot the past 5 years plus and never had any problems. But now I find that if you do have problems they leave the customer high and dry. There is no way to contact them or their baggage contractor other than online forms/e-mails which receive no reply. Even if I do ever get my suitcase back and compensation for the extra expenses incurred I will only ever fly them again to use up the frequent flier miles I've collected. And I will never trust them with my checked luggage again.

25 August 2016 Dragana Bradasic

Service was not bad, but they lost my baby stroller in 17 of May, and even after almost for months they did t manage to pay me back. They are not answering on the phone or email, or you will receive automatic replay to fill up complain form on their web site ( which I did).

All Reviews of Air Berlin

Air Berlin Discussion:

24 May 2017 Guest

If anyone here has a problem getting delayed flight (also cancelled flight, missed connection) compensation directly from Air Berlin, then you can try this website: flight-rights.co.uk/Air-Berlin-delay-com... I am sure they could help you to get compensation :)

16 May 2017 Neal

We flew business class from LAX to JFK on AA292 then JFK to TXL on AB7455 on 13 May. Both of our checked bags did not show up in TXL. Filed report at TXL but WISAG (AB's ground handling contractor at TXL) was impossible to get hold with and there has no updates whatsoever. Extremely bad customer service.

15 May 2017 Karolina

Same issue - I flew from JFK to Berlin, with Warsaw as my final destination. My JFK-Berlin flight was delayed so I missed my connecting flight to Warsaw. Upon arrival, I discovered my luggage is missing. Now I'm waiting to see if they've recovered it. If anyone has any leads or contact numbers please let me know.

15 May 2017 Michele

We flew into JFK MAy 13 flight 7454 after being transferred to this flight because another AB flight was delayed out of MIlan earlier in the day. Upon getting in we discovered that out three pieces of luggage were missing. NO help what so ever at JFK and was told to contact Germany. Does anyone have any direct contact info for AB?

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