22 November 2018 12:11:00Maria Celina Kawas Castillo
Cayman Airlines has very bad customer service. The worst I have seen so far. I was on a flight from Miami to La Ceiba, Honduras, connecting in Gran Cayman on Nov 16 2018. The flight 103 landed in Cayman and the connecting flight 2880 was canceled because of bad weather in La Ceiba. Eventually we were given Bouchers for hotel, food and ground transportation, after inefficient organization and rude ground staff. The following day, Nov 17,2018, we went back to the airport and the flight to La Ceiba eventually left. The pilot was very clear that landing in La Ceiba was unlikely but his orders were to leave and land in Roatan. We landed in Roatan and were basically dumped there. The pilot said we either went back to Cayman or deplaned in Roatan. In both cases we were on our own. The airlines was not going to cover any expenses - ground transportation, hotel, food and air transportation to travel to La Ceiba the following day. I wish I could give this airline zero star. It ended up being a very expensive trip.
GCM-MIA connecting to a intercontinental flight, 7.20 am departure a very pleasant surprise as you walk to the plane 737-300 a brand new livery, the interior is fully refurnish, standard configuration, economy seat are very comfortable with lots of legroom, 32, breakfast was served and a very pleasant and hard working cabin crew even manage to pass twice with a selection of complimentary beverages, on a 75 minute flight this is unheard on most of the other airline even on longer flights.