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Home / World airlines / Japan / Vanilla Air

Vanilla Air

Country: Japan
Low-cost airline in Japan wholly owned by All Nippon Airways
IATA code: JW
ICAO code: VNL
Phone number: +886 701 010 38 58
Web-site: www.vanilla-air.com
Year established: 2013
Main bases and hubs: Tokyo Narita International
Fleet: Airbus A320

Traveller Rating:

Vanilla Air. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Vanilla Air:

22 June 2015 Jesse Duffield

This airline is a scam (like many LCCs in Asia, but probably the worst). Their booking system doesn't confirm passenger names at the time of bookings, and their email "confirmation" is too small for most Western names (Japanese names are usually three characters). My name was (apparently) truncated during the booking process, but due to the shortcomings in the reservation system (which I now think are intentional) there was no way to know until I turned up to check in, at which point I was told that my ticket was invalid and it was too late to do anything about it, and left stranded in Tokyo with only a partial refund. It cost me three days and hundreds of dollars to fly through the Philippines instead, as all flights were full, it being Chinese New Year. Check-in staff admitted that there was no way for me to know since the name is never confirmed (at payment or in the email confirmation) and said that customers are denied boarding over this "problem" regularly, and they seemed surprised when I refused to purchase a new, expensive fare on the spot. It appears that the airline overbooks and refuses boarding to people over this regularly. In all fairness most LCCs make most of their profit (if they make any at all) from customers who never fly, but refusing boarding to passengers who have paid for their fares and turn up at the airport to fly takes the LCC business model to a new low.

All Reviews of Vanilla Air

Vanilla Air Discussion:

30 June 2016 Guest

Have you got any reservation number yet? I have problem like you too. It has been 4 day since I booked the flight, but I didn't get any reservation number. Sarah : I have booked a ticket from narita to saporo. I've already paid the ticket using my credit card but i haven't got any reservation number or booking code. So how can i get it? And how about the status of my flight. Please kindly help and inform me. Regards, Siti sarah septiani

05 February 2016 Sarah

I have booked a ticket from narita to saporo. I've already paid the ticket using my credit card but i haven't got any reservation number or booking code. So how can i get it? And how about the status of my flight. Please kindly help and inform me. Regards, Siti sarah septiani

23 June 2015 Guest

My flight has been delayed by 8 hours! 2 flights got cancelled in one day. I was ONLY notified about the cancellation 2 hours before the flight. I got moved to the next available flight but it was way too late in the evening. What kind of airline which tells you about the cancellation so late, and does not give you any compensation, not even a meal coupon! It is such an eye opening moment for me. I have never used such a bad airline like this.

Discussion of Vanilla Air

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