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Home / World airlines / Indonesia / Garuda Indonesia Airways

Garuda Indonesia Airways

Country: Indonesia
National airline of Indonesia, domestic and international services
IATA code: GA
ICAO code: GIA
Membership in the alliance: SkyTeam
Head office: Management Building, 3d Floor Soekamo-Hatta International Airport, Cengkareng, Jakarta, 19120, Indonesia
Phone number: +62 21 2351 9999
Fax number: +62 21 5795 0922
Year established: 1950
Main bases and hubs: Balikpapan Sepinggan International, Denpasar Ngurah Rai International, Jakarta Soekarno-Hatta International, Surabaya Juanda International
Fleet: ATR 72, Airbus A330-200, Airbus A330-300, Boeing 737 MAX 8, Boeing 737-800, Boeing 747-400, Boeing 777-300, Bombardier CRJ-1000

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Reviews & Opinions of Garuda Indonesia Airways:

25 July 2017 Rusdi Geno

Hello, Our original reservation was 6GSPC9. Our flight got canceled on June 30, 2017 from Sorong to Makassar, and we had to stay overnight in Sorong till July 1st. Meanwhile we already booked a hotel at Grand Clarion in Makassar for June 30 - July 1st 2017. And since our flight got canceled, we lost our room at the Grand Clarion and we paid $57.43 (not refundable). We need to be reimbursed for the amount above. Please contact my brother (Yusran A. Geno) in Makassar, since I live in the USA. His number is: 6281342082055 . Please email me ASAP since this issue has not been resolved. Thank you. Rusdi Geno ( We have been flying with Garuda since we were little, but this time due to complaint above which: Garuda refused respond to our calls or email, never received the refund we asked, which they owed us. We also had our cousin call Garuda about the complaint, but no one picked up the phone, it seemed as if they tried to avoid customers' complaints in general. I would definitely tell my families and friends NOT to use Garuda anymore. There are other good airlines out there who are willingly respond to complaints.

20 March 2017 Guest

Last year, I have booked two return tickets from Taipei, Taiwan to Denpasar, Bali for end of February 2017. Unfortunately, I had to cancel those tickets and I made sure that I did it according to Garuda Indonesia Customer service's instructions. So they told me to send an email to some department and then confirm it to them. I asked for the refund process and they said that they would deduct 50$ per adult and would refund the rest within 2 weeks. I have been waiting for 2 months and a half - 11 weeks. And even though I have sent them 3 emails, several Facebook messages, I always receive the same unhelpful answer: "your refund request for ticket number XXXX is still on progress in our internally. We are still waiting for their reply, so we would like to ask you to wait for later confirmation. We will inform you as soon as we have confirmation from them. We are very sorry for the inconvenience. Thank you for your attention and cooperation." I feel totally powerless and stolen by this airline. So beware before booking with them. That was the only and last time I did.

13 June 2016 Gareth

Good day I would like to complain about the service of Garuda which claims to be a 5 star rating, what myself and my partner (first international flight experience to be noted), experienced was nowhere near 5 start service or a 5 star rated economy class. The flight was from Sydney to Jakarta on 11 June on flight GA713 My issues are as follows: - the seats were uncomfortable, leg room was poor - on board entertainment was old, outdated and the screens were small - no USB charging facility on the seats. Our first connecting flight from Wellington was with Qantas and they even had better on board entertainment and USB points on their screens - Indonesian option for food ran out. How is this possible for the national carrier to run out of the Indonesian food choice? To make things worse the flight wasn’t even full, so I would expect to have the full choice for everything - My pre-booked seating changed from my initial request when I reserved the seats in row 30, when I did the online check in the seats changed to row 40. I would expect the system to hold my seat if I requested them during my online check in on 27 May. - Checking in at Jakarta on our departure was unpleasant as the check in operator did not check the bags all the way through to our final destination, Wellington, this caused major problems for us in Melbourne and Wellington as the bags did not arrive. This matter was taken up separately, but the check in operators should be trained better and should know how to check baggage all the way through to final destination. I trust Garuda Indonesia takes these matters seriously as myself, friends and family will never be on a Garuda international flight again due to this extremely poor service and very bad experience. Garuda Indonesia have a long way to come to compete with Emirates, Etihad, Qatar, Air New Zealand and Qantas.

04 May 2016 Sonja Hutton

Very dissapointed with GA for domestic flight. I'm a flying blue gold member, which is qualified as skyteam elite plus. Today I have a flight from Denpasar to Jakarta with GA425, flight was delayed, the whole international and domestic flight was delayed due runway problem. As Garuda Indonesia a member of skyteam member and I'm a skyteam elite plus member, why am I not allowed to enter the lounge? While at the lounge there was a big signage of business class, skyteam elite, Garuda miles gold & platinum. Might as well don't put skyteam elite plus if can't go in, my boarding pass says skypriority too, so I ask the lounge person, why there's a skypriority elite plus sign then? It's for connecting passenger she said, I called Garuda Indonesia customer service and spending almost an hour on roaming call, yet still can't get an answer, what kind of service is this? Absolutely shocking and all the passengers didn't get any drinks or meals. Runway was close from 6 to 10 pm and didn't get any drink or any announcement. Totally shocking!

All Reviews of Garuda Indonesia Airways

Garuda Indonesia Airways Discussion:

13 May 2018 SU535

This is not the Garuda Indonesia Airways carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

11 March 2018 Guest

Anyone would like to know more information please visit

23 December 2017 Dave Harsono

What is happening to Garuda Indonesia ??? ... they are now always late, not just a few minutes but over an hour in some cases , they don't seen to care anymore, they use the excuse it was due to the incoming aircraft being late arriving but why was that late ?, Also Garuda planes flying from Australia to Bali are the slowest planes in the sky, Jetstar and Virgin travel about 480 or 490 kts but Garuda fly at about 440 kts is this because Garuda pilots are all too old now ? I don't know what is going on in Garuda but they seem to have a don't care attitude. I think so of the people in charge in Garuda need replacing with people who do care.

13 July 2017 Juli

I had the same experience with one of the guest who left comment on their refund procedure. After they changed the flight timing by cancelling the flight and rescheduling it to another day, I had to cancel and rebook my flight with another carrier. For that, they promised that they will refund my full fare. After 3months of following up on emails, it is still in progress. For each query I sent, it took them a week to respond without any concrete results. This will be my last booking with Garuda for their incompetence. Please be careful when you booked with Garuda.

Discussion of Garuda Indonesia Airways

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