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Home / World airlines / China / China Eastern Airlines

China Eastern Airlines

Country: China
Major airline in China, extended domestic and international services
IATA code: MU
ICAO code: CES
Membership in the alliance: SkyTeam
Head office: 2550 Hongqiao Road, Hongqiao International Airport, Shanghai, 200335, China
Phone number: +86 21 6268 6268
Fax number: +86 21 6268 6116
Year established: 1988
Main bases and hubs: Kunming Changshui International, Shanghai Pudong International, Shanghai Hongqiao International
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321, Airbus A330-200, Airbus A330-300, Boeing 737-300, Boeing 737-700, Boeing 737-800, Boeing 767-300, Boeing 777-300, Embraer ERJ-145

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China Eastern Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of China Eastern Airlines:

08 June 2017 RAMIZ

very bad airlines. i was flying from mu555 international flight, there is no puntuality for departure. very crouded international flight as like street shop. there are some people doing bussiness ,they always tell you take my things. there is no separate line also for them. wrost experience. donot fly with china eastern airlines. and one thing i forgot to tell you about the food now a days its worst food . my advise dont choose this flight....thanks

11 February 2016 Patricia Malloy

The flight attendants were more then courteous ,, as for the seats were so small and cramped for a 15 hour flight it's awfull, no leg room either, so if you are tall make sure you get an aisle seat. Food was reasonably ok. They should at least give an American choice we don't all eat Chinese morning noon and night.

15 August 2015 Guest

TERRIBLE SERVICE. Takes away the fun of traveling as if traveling is not bad enough. China Eastern Airlines needs new management or be taken out of Sky Team Alliance partners. Out of all the flight attendants, there was only one steward who showed courtesy on my first and last flight with this airline. The rest especially the females were PLAIN RUDE. The airlines surely can use some kind of retraining for these flight attendants. I know there are many rude passengers (I even witnessed a fight in one of the Chinese international airport) but they have no right to assume all passengers are rude. Many of us have been raised properly and are not difficult to deal with. What happened to the costumer's value? I haven't lived in China and I sure hope these so called flight attendants do not reflect the country cultural attitude. I'd like to believe that China Eastern Airlines will get better in the future but until then, "I STRONGLY ADVICE ANYONE TO NOT FLY IN THIS AIRLINE UNTIL THEY CAN FIGURE OUT HOW TO GIVE BETTER SERVICE".

12 August 2014 Guest

Worst airline ever, DO NOT TRAVEL!! I had a connecting flight with this airline from Shanghai to Australia. As per usual, the previous flight with Chinese Eastern was delayed (by more than 6 hours), meaning I missed the connection. No accommodation was offered for the night that I had to spend at the airport. I also had to fight tooth and nail to get on the next flight at the same time the following evening (initially, they told me no seats were available, when I argued and asked to speak to a manager, a seat magically appeared). They subsequently did not book the seat that they promised. I had to ring back another 3 times and ask to speak to more managers to finally get a confirmed seat. Luckily I am fluent in mandarin. For an English speaker, forget it, as a lot of their services over the phone do not offer English service. In addition, after I made a complaint to their complaints line (again only Chinese available so non-Chinese speakers are basically not entitled to complain...), they promised response within 13 business days. I waited 20 business days and got no response. When I rang up to follow up, they claimed they could not find my complaint log. So again, I asked to speak to a manager at which point they suddenly found the log and then "promised" to resolve and call back within 2 days. As expected, I did not hear from them again. I'm so * and fed up I have basically given up. This airline does not even know what customer service is!! Am I able to take this to some sort of ombudsman? Any advice would be appreciated!

All Reviews of China Eastern Airlines

China Eastern Airlines Discussion:

13 May 2018 SU535

This is not theChina Eastern Airlines carrier' site here, but the discussions on the services of the China Eastern Airlines. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

08 January 2018 William

If you want to misery yourself, go with this airline. I dare say it's the worst airline in the world. They provide you with Ridiculous service. You will be Suffering during the whole trip. Even worse, Never take responsibility when they lose you baggage. Avoid this airline wherever you travel. Not worth to consider even if they let you fly for free.

08 January 2018 William

Worst airline in the world. Ridiculous service. Suffering during the whole trip.Never take responsibility when they lose you baggage. Avoid this airline wherever you travel. Not worth to consider even if they let you fly for free.

21 November 2017 Guest

Travelling from Czech republic to New Zealand I transferred in Shanghai Pudong and it has been over a month now they did not send me my baggage. I cannot contact China Eastern in any way but Auckland airport told me, that apparently there was a problematic item that could not go through the security check. I signed an official form, stating they can check the bag and take out the item, but that wasn't enough and they want me to come in personally which is not possible for me. Please help, what should I do?

Discussion of China Eastern Airlines

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