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Home / World airlines / Israel / El Al

El Al

Country: Israel
Israeli flag carrier, passenger and cargo services worldwide
IATA code: LY
ICAO code: ELY
Head office: El-Al Head Office, 27 Rothschild Boulevard, Tel Aviv, Israel
Phone number: +972 3 977 1111
Fax number: +972 3 620 3698
E-mail: corporate@elal.co.il
Web-site: www.elal.com
Year established: 1948
Main bases and hubs: Tel Aviv Ben Gurion International
Fleet: Boeing 737-800, Boeing 737-900, Boeing 747-400, Boeing 767-300, Boeing 777-200

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El Al. Airline code, web site, phone, reviews and opinions.
Copyright Joost de Wit

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Reviews & Opinions of El Al:

29 January 2017 Guest

Planing to use ELAL, think twice and read first I missed my return flight due to improper information given by ELAL representative. I spent an entire day arranging next flight and I had to pay $475 to get the next flight, not to say I had to stay 2 extra days in Israel and lose 2 working day in the USA. Nobody care to listen, on the phone, in person at main office in Tel Aviv and not at the airport, all it matters was the additional cost of $475. Even though the original flight had many empty seat and the flight I returned also had many empty seats. Any other Airplane would have accommodate me on the next flight at no cost, specially when both flights were half empty and most important the whole incident was ELA fault. The flight was delayed 1.5 hours due to the captain arrive late to work, maybe because of that food was served in a rushed, awful service, the entertaining center was not functional (this is a 12 hour flight). the light were dimmed right after the meal and I went to sleep on a 3 empty sits next to my sit. 30 minutes later i was waken up by the flight attendant and i was asked to return to my original sit. To my DISMAY a few minutes latter another flight attendant showed up with pillows and blankets and accommodate hjer self to sleep through the night. Obviously with all the flight attendants sleeping in all empty sits you could not even get a drink during the night. I was told to to complain when i get back to the USA, I did. I sent 5 emails, fax twice, they acknowledge receiving my complain but will respond later due to many other complain, 3 months ago My worst experience ever and I will discourage anyone from using ELAL as their airline. I will be going to Israel every 2 years because my family is there but NOT with ELAL

07 July 2015 Guestmandy marcovici

I wouldn't take any other lines,but the El Al. For the time being it is the most reliable from the security point of view, And that it is the best argument. Mandy

25 April 2015 Ghie

I always take my flights in el al coz i felt safe flying with this airlines, but i felt bad during my last trip on april 2015, on my to my distination, upon arrival we noticed that almost all of our luggages were forcely destroyed, everything were disarranged. well, we considered it already coz we constantly fly with this airline and that kind of proceedings/inspection is usual already, but its too bad & disgusting upon learning that some things from my luggage were missing & some other things were not belong to mine, were place instead to my luggage. This is very much horrible! we faithfully submitted our belongings for inspection but no assurance from the airline company has been given to their clients! they treated our baggages like a trash when in fact we paid for our tickets in the right amount.

13 December 2014 Shalev

I flew ELAL a lot of times... There cabin is great, food even better, and best is security to bad they dont have some airbus

All Reviews of El Al

El Al Discussion:

16 January 2017 David Diaz

In October I arranged a trip with El Al from Tel Aviv to Los Angeles for myself, my wife and my daughter (seven years old). I was to fly to LA at the beginning of November. My wife was to fly out on Thanksgiving with my daughter. My wife was then to return to Tel Aviv a week later, and I was to return to Tel Aviv at the end of December with my daughter. I had no complaints about my flight to LA in November, aside from the '90s vintage entertainment system with several channels of movies on loops. The plane was comfortable enough and clean, with relatively good food and no trouble with the service. Then, due to an internal dispute, El Al arbitrarily canceled the flight my wife and daughter were to take to Los Angeles, providing no solution whatsoever and completely destroying our plan. We were notified of the cancellation a few hours before the flight, when they were already packed and ready to leave, leaving little time to make other arrangements. We were on the phone for hours trying to reach El Al, but nobody answered. My wife and daughter were crushed and upset. To salvage the rest of the trip, I had to scramble to book alternate flights with United and had to spend several thousand dollars on alternate flightsway beyond the cost of the original flights. I had to rebook my own return flight with United instead of El Al because my daughter obviously can't fly alone. There was no other option but to completely cancel the trip and return home. El Al was nowhere to be found throughout this traumatic experience. It wasn't until several weeks later that we received a refund for my wife's and daughter's flights. El Al refused to offer any compensation of any kind for the trouble or distress caused, or the additional cost incurred. After a month and a half of wrangling with El Al's customer service, the only compensation offered was a partial credit for the return flight I could not use, which could only be used for a single ticket with El Al. El Al's management and personnel are apparently highly irresponsible and incompetent, putting their own internal disputes above customer service. I highly doubt we will ever fly with El Al again.

10 October 2016 Guest

NEVER ANSWER PHONES!

22 November 2015 Nora

El Al airline - the worst treatment you'll ever receive.

05 November 2015 Lem

Hi there :) EL AL official website address is www.elal.com, and not co.il like is written here. Thanks

Discussion of El Al

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