I am writing to complain about the staff at the Transfer Desk ICN airport and your policy for a long lay over for your passengers.
I recently purchased a round trip ticket from Sacramento CA to Clark Philippines. My lay over in ICN is 17 hours. I requested hotel from the ticket agency. I was told by the ticketing agency I need to check with the airline. When I check with your staff at the ICN Transfer Desk, I was told I need to check with the travel agency. What a mess. In addition, your staff at the Transfer Desk were extremely rude and did not offer any assistance.
I paid for my hotel and meals at ICN (this is not the first time). Korean Airlines provides accommodations for its passengers hassle free. Your airlines is just the opposite. If this is how you treat your frequent customers, I must consider another airlines.
Passport number 556201471
Its my first time flying on your Airlines and it was not good, because I lost one of my traveling luggage so I spoke with one of your employee"s by the name klenz here in the Philippines about it. And ask to speak with the manager on duty, and I Was ask why do I need to speak with the manager. And I stated that I have a right to speak with someone who is in charge. at that time I was told there was no Manager on duty. but the employee refuse to call the manager and told me that there is no manager at this time. there are only five of us on duty. And they told me that they will look for it and give us a call if they find it, but when, I return back the next day there was still no manger on duty , but my luggage was had arrived, but when I checked it servals things were missing and still there was no manager available at this time .and they where telling me that they are not responsible for the missing stuff thatI had in my suitcase. How can international establishment running without a manager or a supervisor? If something happen it was supposed to be the manager who will be explaining the pros and cons not just a regular employee. And now they are trying to make the things go in circle and telling us that it was not their responsibility on what happen..When i get received my luggage the weight is different than when they weighted it when I left the United States. And your employees know that! I have called the Airline myself today with "NO" positive results. I think this is the worst airline to travel with. Knowing that your property will not be respected and secure with this airline. Let alone have the confidence that your being safe on this airline. I am planning on complaining to the Government of this Country and also to the Head quarter of this airline
Appaling service (Business Class), rude staff (airside and groundside) cold food, minimal language skills other than Korean.
Negligence in aircraft operations (SFX & IST to name but two recent incidents), sexual harrasment charges against the chairman (subsequently resigned), despicable on board behavior of an Asiana senior manager (and chairmans daughter) concerning peanuts (!!!) all would indicate signs of a seriously flawed business culture and attitude.
Economy Class LAX to Hong Kong. The service on all legs was one of the best I’ve had. FA’s were very attentive and responded immediately to calls. They all spoke English and had a smile on their face. The food was very good on the trip over to Hong Kong and okay on the return flight. Flying through Seoul is very easy as the international terminal is laid our very well and transfers were very easy. The only problem is they don’t seem to guarantee your seat request. I made the request about 5 months in advance and confirmed but when arriving at Los Angeles was told it was only a request. Subsequently were placed in the very last row of the plane. The supervisor did however make sure we were in our requested seats on the connection flight. The woman at the transfer desk in Seoul told us that she would confirm our return seats later in the week for our return flight. Which she did. We did make sure we arrived to the airport a little early for our return flight to make sure we received good seats, which we did. So knowing that little trick helps.