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Home / World airlines / Iceland / WOW air

WOW air

Country: Iceland
Budget scheduled services from Iceland to European destinations
IATA code: WW
ICAO code: WOW
Head office: Katrinartun 12, 105 Reykjavik, Iceland
Phone number: +354 590 3000
Year established: 2012
Main bases and hubs: Reykjavik Keflavik International
Fleet: Airbus A320, Airbus A321, Airbus A330-300

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WOW air. Airline code, web site, phone, reviews and opinions.
Copyright Joost de Wit

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Reviews & Opinions of WOW air:

27 February 2018 Guest

i would do everything possible never to take this airline. The cheap flight is the classic bait and switch. The upcharges for seats and luggage are much higher than industry standard. The in flight service is deplorable, they charge you for water! They are notoriously bad at losing luggage recently lost three pieces of my luggage. They continue to lie to me about the status of the luggage. Just awful. H

20 September 2012 Sebastien

Both flights were on time from the somewhat inconvenient Stansted. Aircraft were spotless and seats had superb legroom, and were very comfortable, a world away from the likes of Ryanair and EasyJet. Cabin crew spoke English well and were very friendly. Service was great, cabin crew gave out blankets on flight out, and drinks and snacks were relatively inexpensive. Check in very slow at Stansted and Keflavik. No entertainment onboard for the three hour flight apart from a tremendous airline magazine. Airline is vibrant and young, adding some comedy to the safety briefing and headrests. A great experience, would definitely fly again for the OK price, much cheaper than Icelandair.

13 August 2012 Sam

I booked return flights from Stanstead to Iceland with Wow air. One month later, they decided to change from Stanstead to Gatwick. Now i have had to cancel as i am unable to fly from Gatwick, i have had to cancel airport car-parking too, what a load of hassle. Not a very good first experience - i am a regular traveller and have never had my airline change my airport like this. Will not use wow air again. But i did get a full refund though.

All Reviews of WOW air

WOW air Discussion:

22 January 2018 luc Lanctot

on the flight fr om Montreal WW252/720, Friday, December 8th, 2017 5:55:00 pm to Keflavik, and fr om Kefflavik to flight WW252 Saturday, December9, 2017 4:25:00, to Berlin Schonefeld , flight number :WW720, Saturday , December 9-2017 arrival : 10:45:00, my one consigned piece was not on the pick up area. This error on your part ruined my trip. I am also a French army officer , I was to be taken by car from Berlin to Ukraine, with stop overs in our bases along the way, with the missing piece of luguage I had to cancel this means of transport, (why don't you WOW have an office at this Airport??) I lost many hours trying to recover my luguage , Luck ly I speak Deutsch, after 1/2 an hour I found the desk on the first floor of the airport , wh ere I filled out a "property Irregularity report" for my lost piece of baggage.(SEE ATTACHED CLAIM I called a army friend who lives in SZCZECIN Poland, If I could use his address IN ORDER TO recover my luguage and to find me a hotel in that city. lost 2 days because of your error, this screwed my whole work schedule, I was to give a series of conferences in different cities in Poland and Ukraine. I was able to only be at the conference in Szczecin. By the way Skuli, My wife in Quebec call your WOW office several times in Reykjavik to found out what recourse claim we had but to no avail, no one returned her calls , At AIR FRANCE THAT WOULD BE UNTHINKABLE , SOMEONE WOULD BE OUT OF A JOB. I realize your a low cost airline but there's a lim it. Oh yes I almost forgot, the friend in Szczecin came to schonefeld to pick me up and we drove to his home to wait for my lugguage. You owe him for his car and time expence. Skuli look up my file and you will see , my return flight was to be on jan 19, 2018 , but because of my missing suitcase I came back on December 19th, plus you did not hesitate to add on on a whole bunch of surcharges which I want reinbursed. HOTEL IN SZCZECIN, TRAIN TO LVIV UKRAINE, SURCHAGES FOR OVERSIZE LUGGAGE. A 3 DOLLAR CHARGE FOR A BOTTLE OF WATER, AFTER RUINING MY TRIP TO UKRAINE. THINK OF IT , IT WASN'T A COINCIDENCE I FLEW WOW AIR BUT IT WAS NOT MY FAULT YOU LOST MY LUGGAGE. i HAVE NOT MENTIONED THIS TO A/F NOR DO I INTEND TO IF YOU REINBURSE ME MY DUE. Every one said you were a cool boss, let me tell you about a project I have concerning Ukraine, did you know there are 1,359,221 Ukrainians living in Canada, many wanting to go either for skiing to the Carpathian mountains, or a visit their grandmother in Odessa, or the |Jazz fest in Lviv, and I can go on and on, Skuli why don't fly to Ukraine, Lviv, Kyiv, Odessa, I discussed this with your purser, I gave him my email to give to you. If you plan to fly to Ukraine, and want to fill your seats full of Canadian Ukrainians, I'm your man , I am already involved in volunteer work with the Canadian Ukrainian Congress for their war effort plus other work I do there, I know the country very very well. If you come to Montreal , Call me . 1-818-321-0359 YOURS VERY SINCERELY, Luc Lanctot EXTRA EXPENCES FOR LOSS LUGGAGE AT BERLIN AIRPORT cAR EXPENCES X $ 60.00 HOTEL CAMPANILE SZCZECIN POLAND 1 NIGHT X $61.00 TRAIN TO LVIV X $70.30 BAGGAGE CHARGES X $138.13 PENALTY RETURN CHARGE ERROR X $290.01 TOTAL X $619.44

31 August 2017 Celia Kincaid

WOW airlines refused to refund my airfare for a trip that I was unable to take due to being flooded in in the Houston, Texas area due to the devastating effects of Hurricane Harvey. My flight was scheduled from Toronto, but the Houston airport has been closed since the Hurricane hit on Saturday, so I couldn't get to Toronto to take the flight. I will never make another reservation with them, and strongly urge others to think twice about booking with them. The way I feel right now, this has killed my desire to ever even see Iceland.

24 August 2017 Guest


28 April 2017 Guest

This is the worst air lines ever.. I was supposed to board a flight to which the following happened: upon attempting to print my boarding I was trying to pay for the extended leg room and baggage for my flight. The flight going did not come up and I could not print a boarding pass. I then called the number given to which an agent answered and took my payment over the phone and told me that I could get my seat at the airport. Once I arrived at the airport the window light was on but no agent was there to help. About 5 minutes later the light was turned off. I went to the desk and an agent from another airline told me that the desk had closed and was not opening. I was instructed to go to the information line to which they told me that no one could help me with anything concerning the air lines. I then called and the agent told me that it was my fault that I got to the airport late when in fact I was there in time. I asked if they would put me on the next flight out and they told me I would have to rebook pay all over again. Bottom line I spent over $1000 on flight tickets, extended leg room and baggage and I did board the plane at all. This airline basically told me that they will not accomodate anything so all my money is lost. Below zero dating is what they should have.

Discussion of WOW air

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