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Home / World airlines / France / Air France

Air France

Country: France
National airline of France, worldwide passenger and cargo services
IATA code: AF
ICAO code: AFR
Membership in the alliance: SkyTeam
Head office: 45 Rue de Paris, 95747 Roissy CDG Cedex, France
Phone number: +33 (0) 89 27 0265 4
Fax number: +33 1 41 56 8419
Year established: 1933
Main bases and hubs: Lyon Saint Exupery, Marseille Provence, Nice Cote d'Azur, Paris Charles de Gaulle, Paris Orly, Toulouse Blagnac
Fleet: Airbus A318, Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A340-300, Airbus A380, Boeing 777-200, Boeing 777-300, Boeing 787-9

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Reviews & Opinions of Air France:

25 February 2016 Dorra D

I have experienced many issues with Airfrance before such as cancelling flights and not taking responsibilities for re-booking, however this issue specifically shocked me! I was on a flight fr om Tunis to CDG Paris on February 22nd (Flight AF1085) and when I got to my seat I asked the steward to help me put my small bag up because I am 5 months pregnant and although it wasn't heavy I am short and it takes quite an effort especially when pregnant to get anything up there, and all he said was I can't help with anyone's baggage I'm not allowed to!!! Then on the way back home on February 23rd (Flight AF1784) I flew back in Business Class and the stewardess had no problem putting my bag up for me even without asking! I can't believe how low the French airline has gotten to the point wh ere they mistreat customers in Economy. So pregnant, old, disabled, I don't think it matters to them at all.

10 January 2014 Guest

The worst baggage handling I have ever experienced. Air France managed to lose my luggage twice during one holiday. The first time my suitcases were missing for two weeks. The second time was a week ago, on a direct flight, and I am still waiting for my suitcase!! Staff are unhelpful and clearly they do not actively search for the luggage. I have flown AF often in the past and am a FF, but will avoid them from now on. I would not recommend this airline to anyone.

22 November 2012 viv

only problem with this airline is CDG - . The airline itself is excellent , fantastic airlline staff - nothing is too much trouble for them - A380 great aircraft, very comfortable and food pretty good.

26 May 2008 Alex S.

Generally a good airline but with a very poor hub at CDG. Sometimes the food is miserable especially on shorter flights, but when you fly longhaul it is acceptable and there are self-service bars available during the flight around the aircraft. Seats quite comfortable in Economy. The only one thing which everyone should be prepared for is that your baggage may not be transferred at the connecting airport (mostly of course CDG) to your final destination and can be delivered 1 or maybe 2 days after arrival because of the poor organisation of CDG hub.

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13 January 2018 Guest

Extremely poor quality service, they lost my luggage for second time. I am not going to take airfrance anymore and would strongly recommend the other NOT even think of that airline.

11 July 2017 Guest

My mum recently travelled from Africa to Europe and I bought her ticket with my credit card (paid in euros). The ticket caused 1164 euros but instead 1194 euros was taken from my account and I have contacted air France in the concerned African country but they are not able to give me any valuable explanation. On the time of purchase there was no credit card fee or any thing like that. They claim that its the exchange rate even though the price is euros was based on their own conversion. Have they resorted to stealing from customers? Is this what they do hoping people wouldn't notice? This is unacceptable. Something has to be done about this.

18 June 2017 Betül

Hello, airfrance lost my baggege while transfering to newyork in paris. I reported in norfolk and thats my report number. JFKAF93748 . please send my baggege this adress. 253 Zelkova Roads 23185 VA Williamsburg

27 April 2017 Quanisha and Phoebe

Yes our luggage got stuck in France and when we got to our destination in Dubai are luggage which were three pieces didn't come, so we were reassured that our luggage will be in Dubai the next day. The next day came and we called to see if our luggage was in the next flight to Dubai they told us no we would have to wait another day! It's ridiculous and not good customer service when we had a birthday day celebration for and we had to wear the same clothes for two days! That took away from our vacation and our celebration! They never called us to make sure that our luggage was not coming the first time its sad and I will never use Air France again horrible nightmare!!!

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