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Home / World airlines / France / Air France

Air France

Country: France
National airline of France, worldwide passenger and cargo services
IATA code: AF
ICAO code: AFR
Membership in the alliance: SkyTeam
Head office: 45 Rue de Paris, 95747 Roissy CDG Cedex, France
Phone number: +33 (0) 89 27 0265 4
Fax number: +33 1 41 56 8419
Year established: 1933
Main bases and hubs: Lyon Saint Exupery, Marseille Provence, Nice Cote d'Azur, Paris Orly, Paris Charles de Gaulle
Fleet: Airbus A318, Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A340-300, Airbus A380, Boeing 777-200, Boeing 777-300

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Reviews & Opinions of Air France:

25 February 2016 Dorra D

I have experienced many issues with Airfrance before such as cancelling flights and not taking responsibilities for re-booking, however this issue specifically shocked me! I was on a flight fr om Tunis to CDG Paris on February 22nd (Flight AF1085) and when I got to my seat I asked the steward to help me put my small bag up because I am 5 months pregnant and although it wasn't heavy I am short and it takes quite an effort especially when pregnant to get anything up there, and all he said was I can't help with anyone's baggage I'm not allowed to!!! Then on the way back home on February 23rd (Flight AF1784) I flew back in Business Class and the stewardess had no problem putting my bag up for me even without asking! I can't believe how low the French airline has gotten to the point wh ere they mistreat customers in Economy. So pregnant, old, disabled, I don't think it matters to them at all.

10 January 2014 Guest

The worst baggage handling I have ever experienced. Air France managed to lose my luggage twice during one holiday. The first time my suitcases were missing for two weeks. The second time was a week ago, on a direct flight, and I am still waiting for my suitcase!! Staff are unhelpful and clearly they do not actively search for the luggage. I have flown AF often in the past and am a FF, but will avoid them from now on. I would not recommend this airline to anyone.

22 November 2012 viv

only problem with this airline is CDG - . The airline itself is excellent , fantastic airlline staff - nothing is too much trouble for them - A380 great aircraft, very comfortable and food pretty good.

26 May 2008 Alex S.

Generally a good airline but with a very poor hub at CDG. Sometimes the food is miserable especially on shorter flights, but when you fly longhaul it is acceptable and there are self-service bars available during the flight around the aircraft. Seats quite comfortable in Economy. The only one thing which everyone should be prepared for is that your baggage may not be transferred at the connecting airport (mostly of course CDG) to your final destination and can be delivered 1 or maybe 2 days after arrival because of the poor organisation of CDG hub.

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16 April 2017 Lynn Sproatt

TERRIBLE SERVICE! I booked a flight that was managed by both Alitalia and Air France. I'm cutting up both loyalty cards and plan to tell every one I possible can in every media possible how terrible the experience has been and warn them never to fly either airline. I have been bumped back and forth between the Alitalia call center in Albania and the Air France call center managed by Delta. While they seem willing to take my money they will not take responsibility for managing their flight, each having said that the other is responsible for booking a seat, an upgrade or excess baggage. In fact I've been told that I'll just have to pay more at the airport as the Confirmation code given to me by both airlines for the portion of the flight operated by Air France though Alitalia is not recognized online. And now another agent has told me that I can't do anything at all until I get to the airport. I'll never * my money on either of these companies (and add Delta to that) again in my life!

27 July 2016 Guest

In Paris there was a delay!!! There was no apology!!! The agents at the gate pretended that no passanger exists!!!! We were on the line and they tried to ignore with no explanation!!!

14 July 2016 Fadiora Isaac

Pls ,I board your airline from Miami to Lagos Nigeria but add a day,so I need to sleep at the airport which is good by me but is my baggage safe till tomorrow or will arrive together. Thanks

04 July 2016 Richard Remington

Air France your customer service is HORRIBLE. My wife and daughters missed their flight to CDG from JFK on 01/07 because of weather. They were put on the 9:50 PM flight on 02/07 The AF crew at JFK assured them they had expedited the bags (which they were not allowed to have back after the missed flight) onto the correct flight. When they arrived in Paris none of the bags were in the carousel. After standing at customer service they were told they were still in NY. They then found my wife's bag by accident on the wrong carosuel. My daughters' bags were then filed as missing. We were told to spend up to €100 euros for each of them. Which was some help but when you literally have to replace everything (clothes, lingerie, deodorant, toothpaste, etc). It doesn't go very far. The online website still shows 3 bags missing even though we got one. The other two were supposedly put on two different flights last night. I called this morning and was told they were being scanned and we would be called for delivery. I called again this afternoon and was told they can't confirm they are actually in Paris. Could be today could be tomorrow. Don't know AND you still have the bag we received listed as missing. The customer service has been HORRIBLE. Now I call back again and they say they are waiting for someone to deliver but can't tell me when that will be. I said I will come get the luggage but I can't do that because they have to message the airport and that could take two days. YOU SUCK! Why can't I come pick up my own bags if you can't manage to get them delivered. I will NEVER EVER step foot on AF again.

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