My flight from St Martin to Guadeloupe was cancelled - 2 years ago.
Since then I have been trying to get the refund owed to me.
The phone number always gives the message: this system is busy, please try later' and the client service just advises me to fill in another form (I have done this twice already).
More than 60 emails, several promises of a refund, and I still have not received my money.
The manager agent misspelled my name , and now after a week of excuses, my name has not been corrected yet. My flight leaves next week for my monthly doctor treatments. This stress is not good for my condition, and the agent always tells me not to worry the head director will change it in time. That he finally responded to her phone calls and text, and now the lights are off. I just need to have my name changed, so I can continue my last treatments.
Cancelled flight from Dominica to Point-a-Pitre at the last minute. Contacted numerous times via email as directed.
Can't get reimbursed for connecting flight change fees.
Awful service. Dishonest practices.