Luggage was lost for 4 days, no one was helpful to receive information about when or if it might be returned. We were offered no compensation . Communication was a headache and when our luggage was return after 4 long days of our vacation time wasted there were items missing. Specifically a Kindle and a box containing electronic cords and attachments. Had to chase down someone at the airport who promised compensation of $50 which we never received and nearly 2 months later still trying to communicate with someone for some resolution . Terrible customer service!
Air Malawi brands its self as "Africa's friendly airline"!? I live in Kenya, and my mother was coming from the UK to Blantyre, via Nairobi. She was booked on a Saturday flight to Blantyre, via Lilongwe, from Nairobi. On the Friday we found that Air Malawi had cancelled the flight (without thinking to tell us). When I contacted them they said there was a flight on the Monday, but it was full, so they rebooked her for the Wednesday flight. As she was going to Malawi for 2 weeks, this would have made her trip very short. Finally I managed to get her on the monday flight. Air Malawi have two scheduled flights a week from Nairobi to Lilongwe. Monday and Friday. But they book people for all seven days of the week. If enough people book, they fly, if they don't they cancel the flight. The thing that really annoyed me was that I chose to use Air Malawi because they told me they fly every day. If I had known the truth I would have used Kenya Airways, who admit they have only two flights a week. The second thing that annoyed me was that there was not even a hint of an apology from them for cancelling the flight. If you are trying to go to Malawi my advice is to use Kenya Airways. They are more expensive - but they will get you there when they say you will, and if they can't at least they will say sorry!