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Home / World airlines / Bulgaria / Bulgaria Air

Bulgaria Air

Country: Bulgaria
National carrier of Bulgaria
IATA code: FB
ICAO code: LZB
Head office: Boulevard Bruskel 1, Sofia Airport, 1540 Sofia, Bulgaria
Phone number: +359 2 402 04 00
Fax number: +359 2 984 02 03
Year established: 2002
Main bases and hubs: Burgas, Sofia, Varna
Fleet: Airbus A319, Airbus A320, Embraer 190

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Bulgaria Air. Airline code, web site, phone, reviews and opinions.
Copyright Alessandro Chinaglia

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Reviews & Opinions of Bulgaria Air:

24 December 2015 Guest

Do NOT fly with Bulgaria Air!!! The worst experience ever! The service is one of the worst I've ever seen. Delay of flights and luggage, stolen property from the bags and very poor attitude are just the beginning of your journey with this company. Customer Service is practically non-existent. The only official phone number on their web site does not reply for weeks and the number listed for luggage complains is invalid. Emails are never answered and the service you'll get will make you feel like you owe them a favour for using their services. They will wear you down and hope that you'll give up fighting the wall of bureaucracy they've created. I'd rather walk on foot next time then use their services again.


Bulgaria air is the worst company I have ever used! 22nd of July I was supposed to have a flight from Varna to Moscow departing at 17.20. When I arrived to the airport 2 hrs in advance I could not find my flight in the list. On information desk they said tha my flight was rescheduled from 17.20 to 20.35. And attention: there was no sign of delay on the schedule screen and at 14.00 there were no notices about the delay on the company's official site - it appeared much later. The contact center could not comment the delay and sent to the company's representative in Varna Airport. In the airport they could not provide any information either. Later on we discovered that due to the low volume of passengers our flight was combined with the flight going from Tel-Aviv to Varna via Burgas (which of course, the company was aware of much in advance). No services were forseen for the passengers in delay. A lot of passengers were with small babies and with connecting flights to other destinations from Moscow. There were at least two options for such passengers to depart earlier with other companies but Bulgaria Air refused to change tickets (which is a normal practice for other European companies) saying that the flights were fully booked and there were no tickets (while there were tickets available on the sites of these companies). After a 1.5 hours of battle with Bulgaria Air representative, they agreed to provide water and a sandwich. But they provided no sitting places for the passengers and no check-in till 18.35. So that the passengers had to organize on their own at least to safeguard the luggage (so that single moms and other travellers could go to bathroom or caffeteria without bags). Just some time before 20.35 they re-scheduled the flight again - till 21.00. But at 21.00 the only airplane in the airport departed for Minsk (not for Moscow) leaving small kids and their families on the ground on their feet for over 5 hrs by that time. As a matter of fact the company organized additional juice and water distribution to passengers - this was instead of hot meals and hotels which the company refused to provide. By the way, at 21.00 there was a notice on Bulgaria Air official site that the flight had departed at 20.35. The company representative appeared at 21.15 - after the passengers' riot explaining that the plane would land from Tel-Avive at 21.10 and depart from Burgas at 21.30 and assured that it would depart for Moscow at 22.20 (which does not seem to be feasible). Still waiting for resolution.

11 April 2014 Katherine Passler

I flew Bulgaria Air from Vienna to Sofia but was stranded in Vienna for a couple of hours. Their staff did not inform us at all why the delay happened or when the flight will be on. After several hours we were just told that we can fly now. When I contacted Bulgaria Air regarding EU-regulation 261/2004 we were told the weather - hence they do not have to compensate. This is just a lie as other airlines were flying the same route in the time in question (not bad weather!!!). Just imagine how the safety at board must be if they cut already corners with compensation and just lie to the customers. BEWARE of them.

05 April 2013 Antony Cole

I flew with Bulgaria Air from Sofia-Heathrow March 2013. Aircraft was A319. Excellent legroom! I think this is not only, because they've removed rows from the aircraft, but the magazine/safety card compartment is raised. The cabin crew are the best thing about the airline. Very attractive, polite and give a good old fashioned southern-style hospitality. Water, chocolates and newspapers were served before take-off, as there was a delay due to blizzard conditions at Heathrow, so we had to wait. The sandwiches are fine, but the gluten free meal I had ordered was excellent (grilled chicken with vegetables). The drinks service went by twice through the flight. The duty-free is cheaper than on other airlines i've flown with recently and despite a windy approach pilot did a good job. Overall outstanding for a European short-haul carrier, I think many airlines could learn from them (especially from their cabin crew! ).

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16 July 2018 fawal travel


15 September 2017 Josephine Diaz

Do not fly with this company , i had a flight from Sofia Bulgaria and the crew and plane never showed up , we waited for hours and finally all of us walked down to the Bulgaria ticket counter and they told us that the trip was delayed and that we would be flying out the next day at 5:00 am , that never happened because they never showed up, then they told us that we would be flying at 8:00 am , again , they never showed up , i slept on the floor of the airport because i didn't trust going to a hotel in case they showed up , finally at 12:00 pm they showed up no explanation we boarded the plane and i lost my connecting flight to Frankfurt , you email this people they don't answer , it is the worst customer service that i've ever seen , these airlines is a fake , do not fly with them ...

02 May 2017 george

This happened yesterday. Went to the airport in the morning and was informed that I am not allowed to check in my suitcase for my return flight, unless I pay extra. As somebody on the extra payment queue said 'They expect us to go there, buy suitcase and luggage, and go back'. If I have choice, I won't use this company again.

17 November 2016 Guest

Dear Sir, We require 3XA319 on dry lease basis for 05 years. You are requested to kindly send us reasonable rates for requested aircraft. An urgent action is requested. Regards, ZARA KHAN ZADCO (PVT) LTD ISLAMABAD PAKISTAN

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