I want to officially file a complaint with regard to your handling my luggage that you lost for a total of 12 days and ruined a very expensive vacation. Having a delay at JFK caused me to miss my connection on your airline. When I rebooked to fly out the next day I asked the agent would the luggage be on the flight since you had August 2 when I landed at JFK around 8:45 to August 3 at 8:30 when I was to depart, answer yes a lie, and you are two terminals away fr om where I landed on the second 5 to 7. Getting to Reykjavik wh ere I was staying for four days I filed a report at the airport told them the hotel I was staying at was assured that was plenty of time to get my luggage, another lie. Having to leave on that Monday August 6 to Amsterdam to take a cruise at the airport I asked the agent would the luggage make it there I was again assured no problem, an again a lie. Landing in Amsterdam waited no luggage. Getting on the ship I spoke to quest relations they said they would contact you, from then on all I got was on hold for hours trying to reach an agent, once we did they could proved no assistance inept and useless, stating they were taking it to a higher authority what ever that meant, thus for the next 10 days we were without our luggage because of your inefficient system, poor customer service of not caring creating undo stress, emotional anxiety, finical burdens and a ruined vacation that was planned over a year ago at a substantial cost. Your company rating scale needs to have negative values since a zero in customer service is to generous. Your company not only owes us an apology but compensation for what we had to go through because of your ineptness and your incompent employees who only know how to lie either face to face or on the telephone. I will be looking for a response to this email, my address is email@example.com within the next 72 hours or I am willing to pay for an attorney to right this wrong. Harry J. La Cava
Amsterdam-Reykjavik and back early March. Planes fairly full but luckily I found a row with no neighbours next to me. They provide entertainment but very bad sound quality, impossible to follow the movies or music channels so take your own CD-player. One way I got earphones which keep falling out. On the way back I had a small headphone. Mediocre meals. I would never fly this airline transatlantic in these narrow-body planes (all Boeing 757's). Nice was that I could check in and get my boarding pass and labels in my hotel in Reykjavik, the Hilton Reykjavik Nordica, the first hotel that has that possibility, not that you can get any idea of how full the plane will be, but at least I could select an aisle seat the night before the return flight. Good transport to airport for 1300 ISK.