Wanted to change the date of flying. Was advised by Rossiya customer services to cancel the ticket and rebook as they have no office in UK. despite the ticket being advertised as refundable only a very small fraction of the price was returned, no where near the amount suggested by their website. When I asked for an explanation of the amount refunded all emails were ignored. Avoid this airline at all costs.
Due to illness I had to cancell a flight. I requested information from Rossiya via internet. They ignore my emails, sent to all e addresses in the Rossiya Web site. I am very disappointed with they response to customers.