This was my first and last flight with Cyprus Airways. I flew from London Heathrow to Larnaka. The plane was old and scary. Food was of the worst kind. We didn’t even know what we were eating. The staff was the worst in the world: bad attitude, indifferent, unresponsive, grumpy, and rude. It seems like the company just gathered some people from the streets and put them on the plane with no training. Their excess baggage fee was double, tripe, or more than three times than what other airlines were charging at the time. It was close to impossible to find a company employee to talk to when I arrived in Larnaka. When I finally spotted one, she was very indifferent to my complaints. When I asked for a customer support phone number she said that they don’t have one because it was too costly. It is a shame that this airline is the national carrier of such a great country as Cyprus. It damages the tourism to the beautiful island. It should be closed down or sold to another airline.