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Home / World airlines / Belgium / Jetairfly


Country: Belgium
Charter flights from Brussels to leisure destinations
IATA code: TB
ICAO code: JAF
Head office: Rintweg Luchthavengebouw 45 8400 Zaventem, Brussels, Belgium
Phone number: +32 2712 9720, +32 70 22 0000
Fax number: +32 2712 9729
Year established: 2004
Main bases and hubs: Brussels
Fleet: Boeing 737-700, Boeing 737-800, Boeing 767-300, Boeing 787-8, Embraer 190

Traveller Rating:

Jetairfly. Airline code, web site, phone, reviews and opinions.
Copyright Stephane Mutzenberg

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Reviews & Opinions of Jetairfly:

11 March 2016 David

I have booked with Jetairfly twice. I had no problems the first time, as I purchased a one-way ticket from Orlando to Brussels. The second time I made the same reservation for new years eve, except it was a roundtrip. I arrive to the airport, located 4 hours from my home, only to be told that my reservation was cancelled for no apparent reason, and I was not able to board the plane. They claimed an email was sent to me regarding my cancelled flight, but I never got any; and I'm reliable when it comes to checking emails. I had the reservation on hand, but they still refused to seat me. I booked via, who helped me get a last minute ticket, but I had to miss a day of my 5 day trip and pay extra for a new one. As if that wasn't frustrating enough, I was working with Orbitz so I could at least receive a refund for the trip they cancelled on me. It took two months to reach Jetairfly. I finally received an email from Orbitz regarding my refund. I paid $560 USD and they only returned $5 USD of unused taxes. So not only did they ruin my holiday, but they also kept the money for a flight I supposedly wasn't seated for. And I called the Jetairfly customer service since Orbitz practically said I was on my own. The person I talked to wasn't the most professional at his job, and he gave me an email to send. To no surprise, I haven't heard back. So if you're trying to purchase a cheap ticket, save yourself the headache and avoid this airline at all costs! You have a good chance to save money, but you're also highly susceptible to having reservation problems at the last minute.

06 October 2015 Okan TASKIN

NEVER FLY WITH JETAIRFLY!!! I bought 2 return tickets ( Izmir - Brussels - Izmir ) from Jetairfly. Our flight was on Thursday 24th of September at 21.10 pm. After arrival airport at 19.15 pm for check-in, we realized that the plane took off ( approximately 2 hours before mentioned time ). Neither I got e-mail not got any phone call or sms about the updated departure of flight. I tried to contact someone from Jetairfly however there were no one who is responsible for Jetairfly flights. We couldn't make our trip that we planned weeks ago and paid a lot for visa, hotel, plane tickets, stamps and etc., just for not being informed about the updated departure of Brussels flight (TB 4955). We had wasted our both money and 3 days holiday just because of Jetairfly's neglect. They also claimed that they sent e-mail about the departure of flight however I did not get it and even I asked to forward that mail to me they could not send because they know that there is no such e-mail. JETAIRFLY CHEATED AND LIED TO ME. Okan TASKIN

13 July 2015 Mbf

Take my advice! Do not book reservations with this airline. We made reservations in February to fly from Berlin to Antwerp. Booking confirmation received. All is good. We get to Berlin airport and they said that the Visa was denied. No emails prior to this. Nothing. They didn't have any information on us though we showed the confirmation number. We gave another credit card number. Oops! Too late to book because flight leaving soon. I would never recommend this airline to anyone. Pay the extra and choose an airline that is reliable. Our plans were upended because of this poor business practice.

02 April 2014 Guest

I have often flown with Jetairfly particularly from Brussels to Tenerife and never had problems. The staff are nice, the service is efficient. It is true you cannot check in online, but i try to live with that in view that i get a direct flight that is on time and that i am treated well.

All Reviews of Jetairfly

Jetairfly Discussion:

20 March 2017 Guest

This company is by far the worst after sales service you can imagine. Even their telephone numbers on their website is not valid. To call them from outside Belgium is not possible. You have to wonder if they are so stupid as to not be able to update telephone numbers onntheir website, how safe is it flying with them. Do they manage a schedule of maintenance properly if they cannot list the correct number on their own website. The inly numbers that do work are those to Germany and the people cannot assist with my flight from Belgium. This situatiin has ecisted for months. They are the most rigid, beareaucratic institution to try snd deal with. Another example if their stupidity is that they list mirrors as forbidden items to take on their flights. As you know every woman probably has a mirror in her purse and yet these people list mirros as dangerous cargo that may not be taken on their flights. Someone there needs to seriously get out of the * ages!! Horrible frustrating company to deal with.

08 December 2016 Guest

Hello, does anyone know what plane flys from Brussels to Sanford? I upgraded my seat, but if it's a certain plane I don't get a window. Thank you in advance

08 November 2016 Guest

Good afternoon, I am interested in flights from Brussels to Zanzibar in August 2017. Therefore, there are not any available yet on your website, could you please tell me if there are planned any? Best Regards, Monika Kobrzynska

19 August 2016 Guest

Frank : How do we check in on line, when we fly from miami to brussels?? You cannot check in online for a US airport with them - it's in the fine print. You have to show up to the airport VERY early (iirc, 3 hours or more) to check in personally.

Discussion of Jetairfly

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