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Home / World airlines / France / HOP!

HOP!

Country: France
Leading French regional airline born from the synergy between 3 carriers of the Air France group
IATA code: A5
ICAO code: HOP
Head office: 1 ave du Marechal Devaux 91551 Paray Vielle Post Cedex FRANCE
Phone number: + 33 1 72 29 53 33, +33 9 72 72 22 22
Web-site: www.hop.fr
Year established: 2013
Main bases and hubs: Bordeaux Merignac, Clermont-Ferrand Auvergne, Lyon Saint Exupery, Nantes Atlantique, Paris Orly
Fleet: ATR 42, ATR 72, Bombardier CRJ-100/200, Bombardier CRJ-1000, Bombardier CRJ-700, Embraer 170, Embraer 190, Embraer ERJ-145

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HOP!. Airline code, web site, phone, reviews and opinions.
Copyright Maxence Graf

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Reviews & Opinions of HOP!:

20 February 2016 pat larocca

Be careful buying tickets....baggage charges are very high...and the site is not user friendly to purchase in hole baggage

20 December 2014 William HUSQUET, NORWAY

I had some issue with HOP! in May 2014, where they messed up quite largely, resulting in a delay of 24hrs eventuallly. I did send them a complaint, but they refused or neglected to contact me until now, December 2014. Furthermore, they managed to allocate seas in the economy class, while our company clearly payed for Premium.Try to avoid it, if you have alternatives... )which I don´t have...

07 January 2014 Guest

STAY AWAY FROM HOP I purchased a ticket from Strasbourg to Amsterdam and at that time paid 15И to check a bag. (0 luggage allowance) Fast forward two months and it is time to check in and their website says I have 0 luggage spaces reserved, so I pay AGAIN for a checked bag. At that point their system charged me 45И !!! because it was my "second" bag. There was absolutely no way to fix this online and their website only offered a form for contact. I checked in at Strasbourg and went to the Air France desk to ask about a refund since the website was so misleading. The gate agent said she could do nothing and said my only recourse was to use the website contact form. She indicated that it was a good idea to contact the company as soon as possible. I wrote to Hop. And waited. They said they needed further documentation. I sent them the documents. And waited. Now they say that their records indicate that I HAD two checked bags and I am due no refund. This is petty larceny. Hop! = petty larceny.

All Reviews of HOP!

HOP! Discussion:

07 October 2017 chrstine

I travelled Hop air yesterday and inside the airline and checking in at the desk it was perfect. However I have a walking stick and walk well with it. I was more than surprised to be told at the boarding gate that I could not enter the aircraft early with other passengers who might need longer. I am a silver member of flying blu and this has never happened to me before. They said if I wanted to board early I should have asked for assistance but why inconvenience people like that if I can still manage. I dont want to travel with Hop again

30 July 2014 A Wang

STAY AWAY FR OM HOP! I have purchase airline tickets from Venice to Lyon for $80 each for July's trip early in Apr. 2014. I was notified only two days before the departure date of the schedule changed to the second day. I was traveling in Venice then and have no ideal wh ere to stay in Venice for an other night and I have also have important meeting in Lyon that day. Hop did not offer any option for me to fly on the original date and even not notified me directly. We can only communicate with our booked agent, Onetravel. We ended up cancel our fly and booked an overnight train with much higher price (about 140 euro) since the tickets were book too close to the trip date. I will never purchase a ticket from this airline!!!

Discussion of HOP!

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