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Home / World airlines / Norway / Norwegian Air Shuttle

Norwegian Air Shuttle

Country: Norway
Low-cost flights throughout Scandinavia and Europe
IATA code: DY
ICAO code: NAX
Head office: Oksenoyveien 10A, PO Box 115, 1330 Fornebu, Norway
Phone number: +47 21 49 00 15, +47 81 51 15 40
Fax number: +47 67 59 30 01
Year established: 1993
Main bases and hubs: Bergen, Copenhagen Kastrup, Helsinki Vantaa, Oslo Gardermoen, Paris Orly, Riga International, Stockholm Arlanda
Fleet: Boeing 737-800, Boeing 787-8, Boeing 787-9

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Norwegian Air Shuttle. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Norwegian Air Shuttle:

27 August 2017 Guest

Norwegian is great when things work well and horrific when things go bad. It's kind of like JetBlue in the US. Norwegian is able to offer such low rates because they have minimal customer service and have the absolute minimum level of employees at non hub airports. Note that many gate keepers at non hub airports are contractors who could care less if you have an issue Beware that Norwegian switches to Wamos when they don't have enough people for the Dreamliner. That means you may be flying an old plane across the Atlantic. They are also cheap on refunds as I'm battling them on an issue that a US airline would easily reimburse me on with no questions. With that said, $200 cross Atlantic flight is hard to turn down. However Norwegian needs to keep these rates low to justify the one out of five or ten chances when you lose money cause things went wrong. Fly a non budget airline if the rates are competitive any day.

01 June 2017 Guest

This airline simply cannot be trusted when it comes to its flight schedule or its services nor its customer relations, this airline is simply worse then Ryan air or other European cheap, low budget airline.

13 February 2017 nvdna

Great airline, nice seats, standard food options in flight, however very professional staff, will always try to use them when we can.

10 January 2017 Guest

I had a flight with Norweigan airlines fr om Las Vegas to Copenhagen Denmark, wh ere I was supposed to catch a connecting flight later that day. However the flight was delayed for 24 whole hours! I had to sit on the plane with nothing to eat and very little to drink for an entire day. Then finally in the middle of the night I get put up along with 400 other people in the cheapest hotel in Vegas, with very little to eat, and then had to get a few hours of sleep and come back to catch the next flight. I of course had missed my connecting flight, which Norweigan refused to pay for! Even though it was their fault that I missed it! I had to pay for it out of pocket! And I missed a day of my room booking too that I wasn't going to get refunded for. Not to mention all the pain and suffering of having to go with little food and sleep. And they used the excuse to not pay that it was "beyond their control" so airline regulations states that they don't have to. What a hellish airline. Don't ever book with them!

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Norwegian Air Shuttle Discussion:

13 September 2017 Luca

This Company leave me and my family in Copenhagen (all night long in the airport); your officer at the gate (he doesn't say his name, but he looks like arabian) give us no possibility to organize our hand baggages and bags (he says too big...) and denay to pick up the flight; 'cos of our right compilante he also call security. You make us a great damage: I'm a lawyer and start immediately a legal action. You are the worst company I ever flight. This Company don't publicize his PEC (certifyed email) to send complaints sicurely. I'll write to ENAC and to the all Authorities who ahve power to punish

02 September 2017 Guest

How long takes to wire money for compensation? I was asked to give bank information and no replay since than

30 August 2017 Martha Robinson

We were scheduled on flight DY7012 (Booking reference ZLD8QT) from JFK to CPH tonight departing at 11:00 pm. We are unable to make our flight due to Hurricane Harvey. We live in the Houston area and all airports are closed. Most interstate highways and roadways are closed. I called customer support twice and was told because we purchased the LowFare tickets, there was nothing that could be done. I was told that I would have to change our flights and pay the change fees and any difference in price. I asked for a number that I could call to speak with a manager and was told they are not permitted to give out those numbers. I am requesting that I be given a voucher for the full amount of our fights to be used within a year and also have the change fees waived. Southwest Air (flight from HOU to JFK) and Norwegian Cruise Line is working with us. We have never flown Norwegian Air and after this experience, most likely never will. The customer relations people I spoke with were very unfriendly and wouldnt listen to anything I had to say. NALs website is not user friendly and it is very difficult to find out any information. Martha and Glenn Robinson

24 May 2017 Guest

Guest : Hi I also experience a very bad service fr om Norwegian Air Lines recently From Tenerife on the 5th Jan 2017 Flight D82411 TFS-LGW with a 15Hrs Delay & Cancelation when I emailed them to complained & make a claim of compensation they said your flight was delayed on 7 Hrs so I then ask to what planet wh ere they speaking from because the flight was cancelled they made investigations & agreed with the 15Hrs delay but said they cant do anything Extraordinary Circumstances" & referring me to a court case European Court of Justice C-549/07 Wallentin-Hermann there is obviously loop holes for this company to keep quoting the above case they did not have any staff operating in Tenerife they handed us over to Iberia Services in Tenerife Airport to whom did not have a clue what was going on The problem was two flat tyres but I believe the flight was cancelled in the end to save costs & no ground crew but the company gave no thought to the awful consequences for the passengers they abandoned including a new born baby & many disabled passengers I've applied for a refund for the original flights through Norwegian (not holding out much hope) and attempting to get our additional expenses back through our travel insurance which is proving difficult also. Was anybody else on this flight and has anybody had any response from Norwegian regarding why the flight was cancelled, or had any luck so far with compensation?? Cheers, James or email me please at Thank You If you have any problems getting compensation from Norwegian Air Shuttle, then you can try: I think they can help you.

Discussion of Norwegian Air Shuttle

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