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Home / World airlines / Norway / Norwegian Air Shuttle

Norwegian Air Shuttle

Country: Norway
Low-cost flights throughout Scandinavia and Europe
IATA code: DY
ICAO code: NAX
Head office: Oksenoyveien 10A, PO Box 115, 1330 Fornebu, Norway
Phone number: +47 21 49 00 15
Fax number: +47 67 59 30 01
Year established: 1993
Main bases and hubs: Bergen, Copenhagen Kastrup, Helsinki Vantaa, Oslo Gardermoen, Paris Orly, Riga International, Stockholm Arlanda
Fleet: Boeing 737 MAX 8, Boeing 737-800, Boeing 787-8, Boeing 787-9

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Norwegian Air Shuttle. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Norwegian Air Shuttle:

05 March 2018 Jeremy H. Gonzalez Ibrahim, Esq.

Our flight from NY to Barcelona was cancelled due to weather. Our travel dates were restricted due to son's Spring Break. Customer service is lacking. Hold times are long, and calls are handled by a call center in the Ukraine. Norwegian unwilling to re-book trip - would only re-book return flight. Of course that's non-sense because we never got to our destination to return from. Low fares = Low quality.

15 October 2017 T.Rowden

I have travelled a number of times with Norwegian and never had a problem but I am trying to book some flights from Birmingham for next year and having a problem.

27 August 2017 Guest

Norwegian is great when things work well and horrific when things go bad. It's kind of like JetBlue in the US. Norwegian is able to offer such low rates because they have minimal customer service and have the absolute minimum level of employees at non hub airports. Note that many gate keepers at non hub airports are contractors who could care less if you have an issue Beware that Norwegian switches to Wamos when they don't have enough people for the Dreamliner. That means you may be flying an old plane across the Atlantic. They are also cheap on refunds as I'm battling them on an issue that a US airline would easily reimburse me on with no questions. With that said, $200 cross Atlantic flight is hard to turn down. However Norwegian needs to keep these rates low to justify the one out of five or ten chances when you lose money cause things went wrong. Fly a non budget airline if the rates are competitive any day.

01 June 2017 Guest

This airline simply cannot be trusted when it comes to its flight schedule or its services nor its customer relations, this airline is simply worse then Ryan air or other European cheap, low budget airline.

All Reviews of Norwegian Air Shuttle

Norwegian Air Shuttle Discussion:

13 May 2018 SU535

year 2018 (all messages): This is not the Norwegian carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. If you had submitted the complaint elswehere previously, this site does not see the complaint and can not assit the pasenger in the future. Regards. aryan{at} - for private and full requests with e-tickets only.

17 April 2018 Guest

Gentlemen ~ I have not received refund for a cancelled booking LOKTHJ within 4 minutes. The Case: I mistakenly made a WRONG booking Oslo-Paris on 13 April LOKTHJ. When I realized the mistake, I instantaneously cancelled the booking. Within minutes, I made the CORRECT booking Oslo-Paris on 13 July LQ5BNY. Pls. refund me the WRONG dated tickets 234.36 for two travelers.

05 April 2018 Guest

Had an issue with this airline, which caused me a significant discomfort and financial loses, but where completely unflexible even their fault was too evident. dont know how do they operate in the US having no legal agent or representative who could be recognized liable for this airlines actions?

05 April 2018 Guest

Luca : This Company leave me and my family in Copenhagen (all night long in the airport); your officer at the gate (he doesn't say his name, but he looks like arabian) give us no possibility to organize our hand baggages and bags (he says too big...) and denay to pick up the flight; 'cos of our right compilante he also call security. You make us a great damage: I'm a lawyer and start immediately a legal action. You are the worst company I ever flight. This Company don't publicize his PEC (certifyed email) to send complaints sicurely. I'll write to ENAC and to the all Authorities who ahve power to punish

Discussion of Norwegian Air Shuttle

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