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Home / World airlines / Norway / Norwegian Air Shuttle

Norwegian Air Shuttle

Country: Norway
Low-cost flights throughout Scandinavia and Europe
IATA code: DY
ICAO code: NAX
Head office: Oksenoyveien 10A, PO Box 115, 1330 Fornebu, Norway
Phone number: +47 21 49 00 15, +47 67 59 30 00
Fax number: +47 67 59 30 01
E-mail: post@norwegian.no
Web-site: www.norwegian.com
Year established: 1993
Main bases and hubs: Bergen, Copenhagen Kastrup, Helsinki Vantaa, Oslo Gardermoen, Paris Orly, Riga International, Stockholm Arlanda
Fleet: Boeing 737 MAX, Boeing 737-800, Boeing 787-8, Boeing 787-9

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Norwegian Air Shuttle. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Norwegian Air Shuttle:

01 June 2017 Guest

This airline simply cannot be trusted when it comes to its flight schedule or its services nor its customer relations, this airline is simply worse then Ryan air or other European cheap, low budget airline.

13 February 2017 nvdna

Great airline, nice seats, standard food options in flight, however very professional staff, will always try to use them when we can.

10 January 2017 Guest

I had a flight with Norweigan airlines fr om Las Vegas to Copenhagen Denmark, wh ere I was supposed to catch a connecting flight later that day. However the flight was delayed for 24 whole hours! I had to sit on the plane with nothing to eat and very little to drink for an entire day. Then finally in the middle of the night I get put up along with 400 other people in the cheapest hotel in Vegas, with very little to eat, and then had to get a few hours of sleep and come back to catch the next flight. I of course had missed my connecting flight, which Norweigan refused to pay for! Even though it was their fault that I missed it! I had to pay for it out of pocket! And I missed a day of my room booking too that I wasn't going to get refunded for. Not to mention all the pain and suffering of having to go with little food and sleep. And they used the excuse to not pay that it was "beyond their control" so airline regulations states that they don't have to. What a hellish airline. Don't ever book with them!

28 December 2016 p. clendenning

Dreadful web-site; virtually impossible to change flights; no one answers the so-called live-chat line; food is bog-standard 2nd rate and hardly worth the $45 charged. A very very disappointing pretentious little airline that needs to smarten up if it wants to develop a loyal customer base. I certainly will never use it again.

All Reviews of Norwegian Air Shuttle

Norwegian Air Shuttle Discussion:

24 May 2017 Guest

Guest : Hi I also experience a very bad service fr om Norwegian Air Lines recently From Tenerife on the 5th Jan 2017 Flight D82411 TFS-LGW with a 15Hrs Delay & Cancelation when I emailed them to complained & make a claim of compensation they said your flight was delayed on 7 Hrs so I then ask to what planet wh ere they speaking from because the flight was cancelled they made investigations & agreed with the 15Hrs delay but said they canТt do anything Extraordinary Circumstances" & referring me to a court case European Court of Justice C-549/07 Wallentin-Hermann there is obviously loop holes for this company to keep quoting the above case they did not have any staff operating in Tenerife they handed us over to Iberia Services in Tenerife Airport to whom did not have a clue what was going on The problem was two flat tyres but I believe the flight was cancelled in the end to save costs & no ground crew but the company gave no thought to the awful consequences for the passengers they abandoned including a new born baby & many disabled passengers I've applied for a refund for the original flights through Norwegian (not holding out much hope) and attempting to get our additional expenses back through our travel insurance which is proving difficult also. Was anybody else on this flight and has anybody had any response from Norwegian regarding why the flight was cancelled, or had any luck so far with compensation?? Cheers, James or email me please at james108v@aol.co.uk Thank You If you have any problems getting compensation from Norwegian Air Shuttle, then you can try: flight-rights.co.uk/airlines/Norwegian-A... I think they can help you.

19 May 2017 Guest

Guest : My wife and I travelled to and from NY last month, March 2017. Outward was ok but switched at last moment to Wamos on the way back. Old plane with no entertainment. Yesterday my son, Robert, travelled out to NY. Also Wamos. No entertainment. Old plane. Had booked seats for extra leg room but plane switch created big problems. Ground staff unhelpful and seem resigned to frequent plane switch problems. Is this how an airline should operate? I don't think so and wonder how many people will soon be switching to more reliable airlines with better resources. Being cheap is ok but only goes so far. Guest : My wife and I travelled to and from NY last month, March 2017. Outward was ok but switched at last moment to Wamos on the way back. Old plane with no entertainment. Yesterday my son, Robert, travelled out to NY. Also Wamos. No entertainment. Old plane. Had booked seats for extra leg room but plane switch created big problems. Ground staff unhelpful and seem resigned to frequent plane switch problems. Is this how an airline should operate? I don't think so and wonder how many people will soon be switching to more reliable airlines withhold better resources. Being cheap is ok but only goes so far. Guest : My wife and I travelled to and from NY last month, March 2017. Outward was ok but switched at last moment to Wamos on the way back. Old plane with no entertainment. Yesterday my son, Robert, travelled out to NY. Also Wamos. No entertainment. Old plane. This also happened to my son and I on 4/25/17 on a flight ftom Gatwick to NY with no indication or contact made that a switch to an inferior aircraft/airline would be made to our scheduled flight. I paid to fly with Norwegian and not Wamos, I hadn't even heard of them before. Our flight was missing inflight entertainment, broken parts, dirty etc. but to top things off there was no running water in the lavatories...this is a very basic requirement and I cannot believe this was not fixed before take off. Even the staff looked over worked and couldn't communicate with the passengers. I am very disappointed with the unacceptable service provided.

17 April 2017 Guest

My wife and I travelled to and from NY last month, March 2017. Outward was ok but switched at last moment to Wamos on the way back. Old plane with no entertainment. Yesterday my son, Robert, travelled out to NY. Also Wamos. No entertainment. Old plane. Had booked seats for extra leg room but plane switch created big problems. Ground staff unhelpful and seem resigned to frequent plane switch problems. Is this how an airline should operate? I don't think so and wonder how many people will soon be switching to more reliable airlines with better resources. Being cheap is ok but only goes so far.

20 January 2017 Guest

Hi I also experience a very bad service fr om Norwegian Air Lines recently From Tenerife on the 5th Jan 2017 Flight D82411 TFS-LGW with a 15Hrs Delay & Cancelation when I emailed them to complained & make a claim of compensation they said your flight was delayed on 7 Hrs so I then ask to what planet wh ere they speaking from because the flight was cancelled they made investigations & agreed with the 15Hrs delay but said they canТt do anything Extraordinary Circumstances" & referring me to a court case European Court of Justice C-549/07 Wallentin-Hermann there is obviously loop holes for this company to keep quoting the above case they did not have any staff operating in Tenerife they handed us over to Iberia Services in Tenerife Airport to whom did not have a clue what was going on The problem was two flat tyres but I believe the flight was cancelled in the end to save costs & no ground crew but the company gave no thought to the awful consequences for the passengers they abandoned including a new born baby & many disabled passengers I've applied for a refund for the original flights through Norwegian (not holding out much hope) and attempting to get our additional expenses back through our travel insurance which is proving difficult also. Was anybody else on this flight and has anybody had any response from Norwegian regarding why the flight was cancelled, or had any luck so far with compensation?? Cheers, James or email me please at james108v@aol.co.uk Thank You

Discussion of Norwegian Air Shuttle

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