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Home / World airlines / Norway / Norwegian Air Shuttle

Norwegian Air Shuttle

Country: Norway
Low-cost flights throughout Scandinavia and Europe
IATA code: DY
ICAO code: NAX
Head office: Oksenoyveien 10A, PO Box 115, 1330 Fornebu, Norway
Phone number: +47 21 49 00 15, +47 81 51 15 40
Fax number: +47 67 59 30 01
E-mail: post@norwegian.no
Web-site: www.norwegian.com
Year established: 1993
Main bases and hubs: Bergen, Copenhagen Kastrup, Helsinki Vantaa, Oslo Gardermoen, Paris Orly, Stockholm Arlanda
Fleet: Boeing 737 MAX 8, Boeing 737-800, Boeing 787-8, Boeing 787-9

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Norwegian Air Shuttle. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Norwegian Air Shuttle:

15 October 2017 T.Rowden

I have travelled a number of times with Norwegian and never had a problem but I am trying to book some flights from Birmingham for next year and having a problem.

27 August 2017 Guest

Norwegian is great when things work well and horrific when things go bad. It's kind of like JetBlue in the US. Norwegian is able to offer such low rates because they have minimal customer service and have the absolute minimum level of employees at non hub airports. Note that many gate keepers at non hub airports are contractors who could care less if you have an issue Beware that Norwegian switches to Wamos when they don't have enough people for the Dreamliner. That means you may be flying an old plane across the Atlantic. They are also cheap on refunds as I'm battling them on an issue that a US airline would easily reimburse me on with no questions. With that said, $200 cross Atlantic flight is hard to turn down. However Norwegian needs to keep these rates low to justify the one out of five or ten chances when you lose money cause things went wrong. Fly a non budget airline if the rates are competitive any day.

01 June 2017 Guest

This airline simply cannot be trusted when it comes to its flight schedule or its services nor its customer relations, this airline is simply worse then Ryan air or other European cheap, low budget airline.

13 February 2017 nvdna

Great airline, nice seats, standard food options in flight, however very professional staff, will always try to use them when we can.

All Reviews of Norwegian Air Shuttle

Norwegian Air Shuttle Discussion:

22 November 2017 SU535

Did you ever get the payment after Norwegian conceded defeat to the CAA? // Guest : I was through exactly the same process and making the same case, albeit on a different flight. The airline conceded defeat to the CAA but, 10 weeks later, I'm still waiting for the settlement ... I have now put the complaint through to the CAA ... next is the small claims court If the airline has refused to pay within 3 weeks, the only solution is to recover the debt via the court .

22 November 2017 Guest

Did you ever get the payment after Norwegian conceded defeat to the CAA? Guest : I was through exactly the same process and making the same case, albeit on a different flight. The airline conceded defeat to the CAA but, 10 weeks later, I'm still waiting for the settlement. Agree, next step is legal action as they have effectively waived their ability to contest the claim. QOUTE] Guest : I was supposed to be on that flight. Norwegian is claiming staff sickness is "Extraordinary Circumstances" and washing their hands of it. Closing line on the email (with no name) "we now consider this matter closed all future messages will not be answered". I have now put the complaint through to the CAA...........next is the small claims court

29 September 2017 Guest

Lost my puchchair. Online compensation form filled out. They told me I must wait 21 days for them to try and find it. 21 days elapsed, still no pushchair. Then they said supply details in writing and post it! I did that. Still no response over 5 weeks after loss. Very poor service. Constant delaying tactics by airline trying to put hurdles in my way. AVOID.

13 September 2017 Luca

This Company leave me and my family in Copenhagen (all night long in the airport); your officer at the gate (he doesn't say his name, but he looks like arabian) give us no possibility to organize our hand baggages and bags (he says too big...) and denay to pick up the flight; 'cos of our right compilante he also call security. You make us a great damage: I'm a lawyer and start immediately a legal action. You are the worst company I ever flight. This Company don't publicize his PEC (certifyed email) to send complaints sicurely. I'll write to ENAC and to the all Authorities who ahve power to punish

Discussion of Norwegian Air Shuttle

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