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Home / World airlines / Portugal / TAP Portugal

TAP Portugal

Country: Portugal
National airline of Portugal, scheduled services in south-western Europe
IATA code: TP
ICAO code: TAP
Membership in the alliance: Star Alliance
Head office: Victoria Programme Apartado 50194 1704-801 Lisbon Portugal
Phone number: +351 707 205 700, +351 218 431 100
Fax number: +351 218 415 095
Year established: 1945
Main bases and hubs: Funchal Madeira, Lisbon Portela, Porto Francisco Sa Carneiro
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, Embraer 190

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TAP Portugal. Airline code, web site, phone, reviews and opinions.
Copyright Riu Miguel

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Reviews & Opinions of TAP Portugal:

07 December 2017 Guest

I would give this airline a 0 if I could. 10 days before flight, I am advised that my service dog cannot board on one of the airlines. They want to charge me to amend the reservation. Have filed a complaint. Only 7 days to get resolution. Hours and hours and hours on hold and no resolution. Consistent phone transfers with no one who knows how to treat customers. I will never fly TAP again -- if I even get to fly them this time. Merry Christmas!

22 October 2017 Greg Stevens

Worst airline that I have ever dealt with. Had our flight to Porto cancelled and the airline did nothing to try and get us to our next destination. We were told that we would be compensated for both our extra hotel and meal costs and have received nothing. It is virtually impossible to get a number to call and actually talk to someone. When I go on their complaint website and put in my claim #, their system gives you an error code. They do everything in your power to block your attempt to get reimbursed.

06 July 2015 Pat

Dreadful, dreadful airline. Flight delayed by 30 hours, no apologies, very little communication. Offered compensation but this has never been paid to us despite promises. DO NOT USE THIS AIRLINE

11 June 2015 Guest

Cancelled my Flight [TAP Portugal Flight 332 5 May-Confirmation no. ZCC3Y7] Failed to Refund after saying they would. They dont pick up the phone on the customer care number. TAP is in breach of the Denied Boarding Regulation. Dont fly TAP !

All Reviews of TAP Portugal

TAP Portugal Discussion:

05 January 2018 Guest

Terrible airline! I can not get a valid number for changing a reservation!!!! Website is useless!!! Never fly TAP

21 July 2017 Victor

This airline is beyond horrible!!! There website is useless. Cannot determine when they fly out of a place. Cannot complain by email to anyone... Cannot see prices... When I want to make a complaint I have to give them the name of my first born...disgusting!!!!

23 October 2016 Guest

I have also a problem with this airline. They managed to put a hole through my suitcase on the way from Porto to London. I lodged a complaint but absolutely no response since April 2016. If I could Sue them in small claims I would but what is their address for service.

09 September 2016 FR

Try to call this airline! I have spent at least 2 hours trying to change a reservation - nobody picks up the phone Today I spent an hour trying to buy 4 business class tickets on their flights. Nobody picks up the phone Airplanes are nice and clean - check-in unorganized - cabin crew some really very nice, some have an attitude - I even heard one flight attendant talk back to a passenger who had a valid complaint about his seat! All in all an airline I always have avoided and will avoid if ever possible.

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