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Home / World airlines / Canada / Air Canada

Air Canada

Country: Canada
National airline of Canada, domestic and international scheduled services
IATA code: AC
ICAO code: ACA
Membership in the alliance: Star Alliance
Head office: Air Canada Centre, PO Box 14000, Station Airport, Dorval, Quebec, H4Y 1H4, Canada
Phone number: +1 888 247 22 62
Fax number: +1 866 584 03 80
Year established: 1937
Main bases and hubs: Calgary International, Montreal Pierre Elliott Trudeau International, Toronto Pearson International, Vancouver International
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-300, Boeing 737 MAX 8, Boeing 767-300, Boeing 777-200, Boeing 777-300, Boeing 787-8, Boeing 787-9, Bombardier CRJ-100/200, Bombardier Dash 8 Q300, Bombardier Dash 8 Q400, Embraer 175, Embraer 190

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Air Canada. Airline code, web site, phone, reviews and opinions.
Copyright Yoshio Yomagishi

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Reviews & Opinions of Air Canada:

11 August 2017 Guest

Never have come across such crappy operation,lousy staff members and shity customer service. I had to deal with canceled flight,messed up booking, delayed flight and lost baggage ... all in one trip ! Day 6 and still missing 3 bags and all I get from customer service is "please don't worry we have escalated the issue" No call back, no apology and compensation and customer satisfaction does not exist in their dictionary

10 August 2017 Guest

My experience can be summarized below: 1. The flight from Toronto to Vancouver is 5 hours and I was shivering the entire flight. Why? Guess what, Air Canada doesnt think that you need a blanket for a 5 hours flight. I ended up catching a bad cold and coughing for a couple of weeks. 2. I asked for a cup of tea and then ask "Do you have sugar as well?" the flight attendant responded: "Yes we do but you didnt ask for it!" (with a very harsh tune). 3. I asked for a whiskey and then asked for a coca cola, she responded: "Just tell me you want it mix" (again with a very harsh tune). 4. We were flying from Toronto to Vancouver and she kept us waiting till last minute before the gates were closed. She was asking whether we have visa for Australia (I am a permanent resident of Australia and anybody in the industry know that Australian PR visa is electronic). Above all, it was a domestic flight!!! Overall, the flight attendants were not kind and friendly. The service was terrible. The seats and leg space were reasonable.

16 May 2017 Guest

Flew the Dreamliner from Brisbane to Vancouver. The seats in economy do not recline. I sat rigid for 13 hours while they circulated foul air in the cabin. The flight attendants disappeared as soon as the meal, if you can call it that, was served. The seats are confining, uncomfortable and hard. I ended up with a chest infection and needed antibiotics. There was a time when all seats on a jumbo jet were comfortable but no more. There needs to be legislation to protect the passengers from this travel hell. In my experience, business class is usually full of employees and relatives who pay nothing. I will never fly a route like this again. This was a dream that became a nightmare.

19 April 2017 Real Canadian Passenger

Sometimes it's hard to find attendants who are Canadian (English-French) bilingual. Which is a shame for the Canadian national airline. Some of Air Canada flights don't even have French papers or magazines but they have Chinese.

All Reviews of Air Canada

Air Canada Discussion:

06 July 2017 Lina

I am so disappointed with Air Canada. I wanted to book a vacation for me and my family of 30 including kids and was not able to get the price advertised. They say there was a glitch in the computer and therefore, they cannot honour the price. It was also on This is very misleading and they should take responsiblitily. It has been a week and I did not receive a call. I spoke to someone in customer service and they were the ones to tell me it was a glitch and there is nothing they can do. They also told me there is no other person I can speak to. I can't believe that! I hope someone reads this and calls me to discuss this matter. West Jet made a mistake and they honoured the price and hotel listed without hesitation for my daughter. You can reach me at 647 390-5330.

05 August 2016 Guest

Call Center take forever to answer the call. I have called multiple times and every time I did, I had been on hold for more than 40 mins.

30 June 2016 Guest

The air canada give 2 bags for Canadian and for American 1 bag for international flight is not fare

13 December 2015 Abdo

Can't believe you fly Air Canada to Japan! I only fly them when I've no chcioe. I've to fly them for biz trips, but I don't even know what to do with the miles I've with them -- do I redeem them for tickets and be at the mercy of their lousy flight attendants? :S

Discussion of Air Canada

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