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Home / World airlines / Canada / Air Canada

Air Canada

Country: Canada
National airline of Canada, domestic and international scheduled services
IATA code: AC
ICAO code: ACA
Membership in the alliance: Star Alliance
Head office: Air Canada Centre, PO Box 14000, Station Airport, Dorval, Quebec, H4Y 1H4, Canada
Phone number: +1 888 247 22 62, +1 514 393 33 33
Fax number: +1 866 584 03 80
Web-site: www.aircanada.com
Year established: 1937
Main bases and hubs: Calgary International, Montreal Pierre Elliott Trudeau International, Toronto Pearson International, Vancouver International
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A330-300, Boeing 767-300, Boeing 777-200, Boeing 777-300, Boeing 787-8, Boeing 787-9, Bombardier CRJ-100/200, Bombardier CRJ-705, Bombardier Dash 8 Q300, Bombardier Dash 8 Q400, Bombardier Dash 8-100/200, Embraer 175, Embraer 190

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Air Canada. Airline code, web site, phone, reviews and opinions.
Copyright Yoshio Yomagishi

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Reviews & Opinions of Air Canada:

16 May 2017 Guest

Flew the Dreamliner from Brisbane to Vancouver. The seats in economy do not recline. I sat rigid for 13 hours while they circulated foul air in the cabin. The flight attendants disappeared as soon as the meal, if you can call it that, was served. The seats are confining, uncomfortable and hard. I ended up with a chest infection and needed antibiotics. There was a time when all seats on a jumbo jet were comfortable but no more. There needs to be legislation to protect the passengers from this travel hell. In my experience, business class is usually full of employees and relatives who pay nothing. I will never fly a route like this again. This was a dream that became a nightmare.

19 April 2017 Real Canadian Passenger

Sometimes it's hard to find attendants who are Canadian (English-French) bilingual. Which is a shame for the Canadian national airline. Some of Air Canada flights don't even have French papers or magazines but they have Chinese.

12 May 2014 Luke

Flew from Frankfurt, Germnay, to Las Vegas (USA) and had a connection flight in Toronto to catch. Unfortunately, Air Canada had a 30 minute delayed departure from Frankfurt and then arrived more than an hour too late in Toronto. Not knowing, that I would not make my connection flight, I ran towards the check-in and did not get any information from AC. Once I figured out that I wont be able to make it, I started looking for a informations desk of AC. We're in freakin' Canada and Air Canada had only 1(!!) information desk in the connection flight area. Awful! After I finally found it, they wanted me to take a plane to Vegas about 24 hours later. That's when I started to freak out, because I knew that there was a flight in about 6 hours with free seats. (I looked online and was even able to book it online!) How can a airline do this? Anyways, I made it to Las Vegas finally, but I will definitely not fly with Air Canada any time again.

12 May 2014 Guest

the new discount version of Air Canada known as Rouge....is horrible. I had booked a regular air canada flight and even paid an extra fee for an exit row. Then Air canada changed the flight to their discount Rouge version. I lost my exit row as well. We had a 9hour delay in Phoenix and then had a four hour flight in the most cramped seats ever. I am 5'11" so abnormal height and it was miserable. Will not fly air canada again because of their misdirection and certainly not Rouge for their incredibly poor seating.

All Reviews of Air Canada

Air Canada Discussion:

05 August 2016 Guest

Call Center take forever to answer the call. I have called multiple times and every time I did, I had been on hold for more than 40 mins.

30 June 2016 Guest

The air canada give 2 bags for Canadian and for American 1 bag for international flight is not fare

13 December 2015 Abdo

Can't believe you fly Air Canada to Japan! I only fly them when I've no chcioe. I've to fly them for biz trips, but I don't even know what to do with the miles I've with them -- do I redeem them for tickets and be at the mercy of their lousy flight attendants? :S

14 September 2015 Guest

My husband and I booked Air Canada to fly Pittsburgh to Toronto to Rome arriving in Rome at 10:45 a.m. on 5/26/15. Because of canceled and delayed flights we did not arrive in Rome until after 5 p.m. Most importantly, we had no luggage when we arrived. We never received luggage during the entire two weeks we were in Italy. My numerous calls from Rome to Air Canada baggage agents in Toronto established that AC did not load our bags on the flight to Rome. On 5/27, AC agent Susan stated that the bags had not been loaded on the 5/25 flight to Rome but would arrive in Rome that day (5/27). The number given to me to call the Rome airport to determine the status of the lost luggage NEVER answered even though I and various Italian friends repeatedly called it. AC was aware of this issue and promised to contact the Rome airport on our behalf but they never did so. My bag was delivered to my home on June 11th, five days after we had returned to the U.S. My husband's bag was delivered on July 11th. On 5/28, AC agent Emma promised us a $200/passenger reimbursement for expenses we incurred because we had no luggage. Nevertheless, Air Canada has ignored my claim for this reimbursement. Even though Air Canada has acknowledged their sole role in (1) causing our substantial delay in arriving in Rome and (2) losing our luggage, AC is hiding behind the fact that the last carrier we flew to Rome was Lufthansa. For this reason, Air Canada has washed its hands of any responsibility for any of the problems it caused.

Discussion of Air Canada

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