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Home / World airlines / Chile / Sky Airline

Sky Airline

Country: Chile
Scheduled domestic services from Santiago
IATA code: H2
ICAO code: SKU
Head office: Casa Matriz, Santa Elena 1761, Santiago, Chile
Phone number: +56 2 353 3100
Fax number: +56 2 353 3138
E-mail: skyatencionacliente@skyairline.ci
Web-site: http://www.skyairline.cl
Year established: 2002
Main bases and hubs: Santiago Arturo Merino Benitez
Fleet: Airbus A319, Airbus A320

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Reviews & Opinions of Sky Airline:

30 November 2016 Travel Agent

Customer service is lacking. when my passenger arrived at the airport Sky could not "find" his electronic ticket so charged three times as much to replace a perfectly valid ticket. Then will not work with us for a refund. It's the same as stealing in my opinion...very poor. May want to avoid even if the fare is lower. Any problems and you'll be on your own.

All Reviews of Sky Airline

Sky Airline Discussion:

10 July 2017 Guest

Customer service is terrible. I had a flight from Santiago to Lima at 5am. I started queuing to drop my suitcase at 3:!0. The queue was extremely liong (I took photos luckily!) and I didnt get to the front until 4:35. around 4:20 I ran up to the one guy who was walking around putting people in queues and showed him my ticket and that it left at 5am. He looked, walked away and never got back to me. I waved him over because I didn't want to lose my place in the long queue, he ignored me. I explained the situation to the young check-in guy, who referred me to his supervisor. What a terrible woman to have in that role! She literally shrugged and told me I was too late. I explained to her that the reason I was too late was because I had been queuing for 1.5hrs (never left the queue in that time) She claimed tht the guy had called people for the Lima flight. However I have video evidence that he did not walk around the entire queue, and I must have either been on the other side of the queue or I did not undrestand the instructions in Spanish as I do not speak Spanish. I got another shrug and she told me that Spanish and English aren't that different and repeated the phrase in Spanish. I looked at her gobsmacked. At this point I was calm and said, well as we all know it was the fault of Sky Airline which flight were they going to put me on. She laughed in my face and said I had to find my own way to Lima, that they were taking no responsibility. I asked her if she saw the length of the queue, and that there is CCTV footage of me queuing for 2 hrs. AAnother shrug. They refused to help me. AAbsolutely horrible treatment of their customers. I took down names and took photos and videos of conversations to back myself up. It should never be this way. DO NOT FLY WITH THEM!

20 June 2017 Guest

Extremely frustrating error on their website that does not allow me book and pay for a ticket ....... Seems like they can not deal very well with foreign customers (I am from Europe) as the default identification goes back to RUT all the time. Only Chileans have RUT, the rest of us have passports ......

02 April 2017 Eryka Silva

For over 2 months I have been writing and calling you and the booking agency (travelgenio) about this request. Every single week for past two months and you guys haven't yet got my new a flight#!! On March 28th I received an email from you with this change made. However today, I just checked and is changed back to April 9th!!!!!!! I need my.outbound flight confirmation for April 10th at 8:50am. Please send me asap as I fly to Chile tmw!!!!

08 March 2017 Michael Rozak

Spirit said they would take my luggage from Lima to Tampa. Sivelized77@Gmail. Com Michael Rozak 4955 5th Ave S St Petersburg Fl. 33707 727-520-6520

Discussion of Sky Airline

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