I flew from Cusco to Lima. The staffs at the gate had me measure my carry on at their gate. My carry on was able to go through the slot but it got stuck from the handle that attached in the middle luggage. They made me pay $36 for a carry on that I already paid for!! They were so rude and mean and threaten not to let us board the flight if we don’t pay. I WILL NEVER IN MT LIFE TIME AGAIN FLY WITH THIS CHEAP AIRLINE!!
They will try their best to squeeze every penny out of you anyway possible!!
They cancelled my reservation on their end immediately after charging me for it and will not refund the $380 they charged me for it. Customer service is non existent, all you can do is email them and get a generic response they will evaluate your claim within 30 days.
Had to dispute the payment with paypal and my credit card to get it refunded. Illegal and immoral business practices and they should not be allowed to do business in the US
Incredibly bad customer service experience this morning in Calama, Chile. I fly frequently and have never been compelled to write a negative review, but such a horrible experience this morning, I had to mention.
Customer service is lacking. when my passenger arrived at the airport Sky could not "find" his electronic ticket so charged three times as much to replace a perfectly valid ticket. Then will not work with us for a refund. It's the same as stealing in my opinion...very poor. May want to avoid even if the fare is lower. Any problems and you'll be on your own.