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Home / World airlines / Malaysia / Malaysia Airlines

Malaysia Airlines

Country: Malaysia
National airline of Malaysia, extensive domestic and international services
IATA code: MH
ICAO code: MAS
Membership in the alliance: Oneworld
Head office: 3rd Floor, Admin Building 1, MAS Complex A, Sultan Abdul Aziz Shah Airport, 47200 Subang Selangor, Wilayah Persekutuan, 50250, Malaysia
Phone number: +60 3 7843 3000
Fax number: +60 3 7847 3171
E-mail: tanwf@mas.com.my
Web-site: www.malaysiaairlines.com
Year established: 1947
Main bases and hubs: Kota Kinabalu International, Kuala Lumpur International, Kuching International, Penang International
Fleet: Airbus A330-200, Airbus A330-300, Airbus A380, Boeing 737-400, Boeing 737-800, Boeing 747-400, Boeing 777-200

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Malaysia Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Malaysia Airlines:

12 May 2016 Karen

I wondered why everyone is whinging about poor service from Malaysia Airlines? Why's everyone saying that they weren't attended to or no one answered their calls when they need assistance? We had our flight delayed for 11 hours from London to Kuala Lumpur a month ago, however the crews were very good to everyone waiting and we were given all free hotel room at Heathrow ( we flew with Economy Class), besides we were given paperwork and explained on how to claim for compensation from Malaysia Airlines. We followed the instructions on the paperwork and email them all documents, and we were attended to within 24 hours. And we received our compensation (almost 50% of our air fares) within 2 weeks. When we rang the call center in Australia , yes we were put on hold for couple of minutes, but there's always someone to attend to us. Unlike other airlines such as Qantas, we've been putting on hold for more than one hour and yet no one attended to us. So we're VERY HAPPY with Malaysia Airlines, and definitely is one of the best in the world!!

20 April 2016 Guest

I wouldn't recommend Malaysia Airlines to an enemy!!! They booked my brother on a connecting flight that he had no possibility to meet (it was earlier than his flight landed). I have written to them about 5 times to lodge a complaint, I have spoken to them, and had absolutely no response at all. Unbelievable lack of customer service. I would never use them again.

22 March 2016 Peter Fowler

I travelled with Malaysian Airlines together with 3 other adults and 3 young children. It was the worse flying experience I have ever suffered. The flight was cancelled days before departure but we were not advised! When we arrived at the airport (Sydney) we were required to wait some 7 hours for an alternative Malaysian Airlines flight. When we arrived at Kuala Lumpur we discovered that we had missed our connection (another Malaysian Airlines flight). We were then required to queue for several hours at a Malaysian Airlines 'service desk' to get overnight accommodation. We were then required to queue for a further hour to board a coach to take us to a hotel. The next day when we returned to KLIA to board the next flight we found we had been allocated seats scattered around the plane such that the three children (aged 3, 6 and 8 years old) were all sitting away from their parents! Does this sound unbelievable? Sadly it gets worse! I complained to Malaysian Airlines and I received an automated response stating that I would get a response. That further response never arrived so I chased them up and again got no response Ц other than the automated response! I then sent them a final request and guess what Ц other than the automated response I received silence. This has to be the height of disrespect and total disregard for customer service!!

12 March 2016 Hester Tjebbes

After 30 years of flying MAS I'm very disappointed. After I bought my ticket direct flight KL Amsterdam and return in Nov. they announced in January that I now have a stop over in Heathrow. I asked for a refund by email. But never had an answer. I tried to contact them. But NO WAY !! All offices closed. No tel. contact possible. Is this a way to treat your longtime customers??

All Reviews of Malaysia Airlines

Malaysia Airlines Discussion:

25 March 2017 Guest

Guest : Date of birth should be empty or completely filled - is the message I keep getting from their website... even though I filled it all in. Thus cannot proceed. Stunningly incompetent, MAS! you must use internet explorer, others browser unable to proceed

19 March 2017 Guest

Hi, I would like to ask about my given name is too long. It cannot fit in the box where im going to fill up? For example: John Mike David Anderson but in the box it appears only John Mike David Ander missing son. I would like to know if that's ok? or i will be having a problem in malaysia airlines? Hope your answer.

19 March 2017 Guest

MAS online check-in keeps taking me to system error page. Is there an explanation? And this won't recognise any of the captcha codes after numerous tries!! I am now told the message exists!!

19 March 2017 Guest

MAS online check-in keeps taking me to system error page. Is there an explanation? And this won't recognise any of the captcha codes after numerous tries!!

Discussion of Malaysia Airlines

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