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Home / World airlines / Malaysia / Malaysia Airlines

Malaysia Airlines

Country: Malaysia
National airline of Malaysia, extensive domestic and international services
IATA code: MH
ICAO code: MAS
Membership in the alliance: Oneworld
Head office: 3rd Floor, Admin Building 1, MAS Complex A, Sultan Abdul Aziz Shah Airport, 47200 Subang Selangor, Wilayah Persekutuan, 50250, Malaysia
Phone number: +60 3 7843 3000
Fax number: +60 3 7847 3171
E-mail: tanwf@mas.com.my
Web-site: www.malaysiaairlines.com
Year established: 1947
Main bases and hubs: Kota Kinabalu International, Kuala Lumpur International, Kuching International, Penang International
Fleet: Airbus A330-200, Airbus A330-300, Airbus A380, Boeing 737-400, Boeing 737-800, Boeing 747-400, Boeing 777-200

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Malaysia Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Malaysia Airlines:

11 April 2017 Isabel Evans

To date we have not had a reply from Malaysia Airlines about our claim for compensation for the delayed flight on the 8th March 2017 from Denpasar to KL. We are out of pocket around £500 and despite repeated requests via email and telephone calls we are getting no response what so ever!

12 May 2016 Karen

I wondered why everyone is whinging about poor service from Malaysia Airlines? Why's everyone saying that they weren't attended to or no one answered their calls when they need assistance? We had our flight delayed for 11 hours from London to Kuala Lumpur a month ago, however the crews were very good to everyone waiting and we were given all free hotel room at Heathrow ( we flew with Economy Class), besides we were given paperwork and explained on how to claim for compensation from Malaysia Airlines. We followed the instructions on the paperwork and email them all documents, and we were attended to within 24 hours. And we received our compensation (almost 50% of our air fares) within 2 weeks. When we rang the call center in Australia , yes we were put on hold for couple of minutes, but there's always someone to attend to us. Unlike other airlines such as Qantas, we've been putting on hold for more than one hour and yet no one attended to us. So we're VERY HAPPY with Malaysia Airlines, and definitely is one of the best in the world!!

20 April 2016 Guest

I wouldn't recommend Malaysia Airlines to an enemy!!! They booked my brother on a connecting flight that he had no possibility to meet (it was earlier than his flight landed). I have written to them about 5 times to lodge a complaint, I have spoken to them, and had absolutely no response at all. Unbelievable lack of customer service. I would never use them again.

22 March 2016 Peter Fowler

I travelled with Malaysian Airlines together with 3 other adults and 3 young children. It was the worse flying experience I have ever suffered. The flight was cancelled days before departure but we were not advised! When we arrived at the airport (Sydney) we were required to wait some 7 hours for an alternative Malaysian Airlines flight. When we arrived at Kuala Lumpur we discovered that we had missed our connection (another Malaysian Airlines flight). We were then required to queue for several hours at a Malaysian Airlines 'service desk' to get overnight accommodation. We were then required to queue for a further hour to board a coach to take us to a hotel. The next day when we returned to KLIA to board the next flight we found we had been allocated seats scattered around the plane such that the three children (aged 3, 6 and 8 years old) were all sitting away from their parents! Does this sound unbelievable? Sadly it gets worse! I complained to Malaysian Airlines and I received an automated response stating that I would get a response. That further response never arrived so I chased them up and again got no response Ц other than the automated response! I then sent them a final request and guess what Ц other than the automated response I received silence. This has to be the height of disrespect and total disregard for customer service!!

All Reviews of Malaysia Airlines

Malaysia Airlines Discussion:

21 April 2017 Guest

WTF why luggage will miss to deliver? From kl to Sydney! How you cover my lost and time?

17 April 2017 Guest

Never ever fly Malaysia Airline. Besides unpalatable food serve on board, they never response to your email queries on delayed baggage compensation claim. Complain is useless - its been weeks they've ignored your email. Seriously Malaysian Airline is a big embarrassment for Malaysia!

14 April 2017 Guest

The never reply your complain in email for 3 months on my January 2017 case until now, without any reply at all, not even a single word of reply from them. If anyone caught into problem, they assume that's your problem and they just keep quiet or just ignore. No answer from them at all.

09 April 2017 Syed

Hi There , Please anyone of you familiar with malaysia airline flight cancellation or re routing flight how much is it cost? if i cancelled do i get full refund Really Appreciate

Discussion of Malaysia Airlines

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