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Home / World airlines / Malaysia / Malaysia Airlines

Malaysia Airlines

Country: Malaysia
National airline of Malaysia, extensive domestic and international services
IATA code: MH
ICAO code: MAS
Membership in the alliance: Oneworld
Head office: 3rd Floor, Admin Building 1, MAS Complex A, Sultan Abdul Aziz Shah Airport, 47200 Subang Selangor, Wilayah Persekutuan, 50250, Malaysia
Phone number: +60 3 7843 3000
Fax number: +60 3 7847 3171
E-mail: tanwf@mas.com.my
Web-site: www.malaysiaairlines.com
Year established: 1947
Main bases and hubs: Kota Kinabalu International, Kuala Lumpur International, Kuching International, Penang International
Fleet: Airbus A330-200, Airbus A330-300, Airbus A380, Boeing 737-400, Boeing 737-800, Boeing 747-400, Boeing 777-200

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Malaysia Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Malaysia Airlines:

12 June 2017 Guest

After shutting down completely booking system for 2 days to supposedly upgrade the system what customer is confronted with is dismal. After 62 mins on line confronted with payment system that runs in endless loop such that I have to end Call. After other 40 mins waiting on line for customer services to answer it takes another40 mins to check if ticket can be changed, check if there is a flight on day on want and then check on additional cost. Then I have to face again the dreaded payment system......all in all 80 mins on a call just to change date of a flight, how can this be efficient, great new system!!!!! Can only assume they don't want anyone to fly with them, absolute farce and I had been a supporter, but not any more, any airline has to be better than this.

11 April 2017 Isabel Evans

To date we have not had a reply from Malaysia Airlines about our claim for compensation for the delayed flight on the 8th March 2017 from Denpasar to KL. We are out of pocket around £500 and despite repeated requests via email and telephone calls we are getting no response what so ever!

12 May 2016 Karen

I wondered why everyone is whinging about poor service from Malaysia Airlines? Why's everyone saying that they weren't attended to or no one answered their calls when they need assistance? We had our flight delayed for 11 hours from London to Kuala Lumpur a month ago, however the crews were very good to everyone waiting and we were given all free hotel room at Heathrow ( we flew with Economy Class), besides we were given paperwork and explained on how to claim for compensation from Malaysia Airlines. We followed the instructions on the paperwork and email them all documents, and we were attended to within 24 hours. And we received our compensation (almost 50% of our air fares) within 2 weeks. When we rang the call center in Australia , yes we were put on hold for couple of minutes, but there's always someone to attend to us. Unlike other airlines such as Qantas, we've been putting on hold for more than one hour and yet no one attended to us. So we're VERY HAPPY with Malaysia Airlines, and definitely is one of the best in the world!!

20 April 2016 Guest

I wouldn't recommend Malaysia Airlines to an enemy!!! They booked my brother on a connecting flight that he had no possibility to meet (it was earlier than his flight landed). I have written to them about 5 times to lodge a complaint, I have spoken to them, and had absolutely no response at all. Unbelievable lack of customer service. I would never use them again.

All Reviews of Malaysia Airlines

Malaysia Airlines Discussion:

24 July 2017 Guest

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24 July 2017 Puneet Parmar

I was on a short visit to India to see my family, and was booked in business class on MH operated/codeshare flights (MH Ticket) from Delhi to Chicago. The flight details are as follows: MH 173- July 7th- DEL-KUL- 1:10-21:05 (Local times) MH 88- July 7th- KUL-TYO- 23:30- 7:40 (8th arrival) MH 9110- July 8th- TYO-ORD- 11:10-9:05 On July 7th, I arrived at the Delhi airport around 1030 AM since MH was showing the DEL-KUL flight on time. Upon arriving at the check in desk, I was informed that the flight was delayed by 4 hours. This was the first surprise, since the online systems were still showing "on time." Herein started my ordeal with the extremely poorly trained staff at the DEL airport. The 4 hour delay in DEL would have implied me missing my connecting flights to TYO, and subsequently ORD. I was connecting from ORD on a separate ticket to ATL. The ground staff were pretty unhelpful and seemed to be have no clue on how to rebook a passenger in this situation. It was almost an hour before I finally gave up and called the station manager. This gentleman was actually trained, and he offered to rebook me on a direct JL flight that left in the evening. Due to factors unknown to me, I was told that I had to leave the airport and come back in the evening after calling a number that I was given. They were unable to issue me a new ticket that time. So, during this time (almost 2 hours of back and forth), my poor parents were waiting outside the airport since I asked them to wait till we knew what was going on. Finally, around noon, I was escorted out of the airport, and my poor parents (my father is a heart patient) came back to pick me up. Please keep in mind that NO offer of any food, transportation, hotel or any assistance was offered or provided by the MH ground staff in DEL! Since my parents live further away from the airport, and due to traffic congestion, we ended going to a lounge and spent our money to eat a meal and pay for the lounge fees (receipts attached). The total for this comes to about Rps 7,650 (USD-120), and luckily, we saved the receipts. We finally arrived back at the airport again at 5 PM in the evening. We called the number given to us, which was turned off. After walking up and down the airport, we finally received a call back from the local MH staff and I was escorted back into the airport. At this time, I was taken to the JL counter, since they had a non stop flight to NRT which would connect to the original flight to ORD. It was another 90 minutes before they were able to figure this out, and issue me a boarding pass. So, let me offer a summary- 1) My original flight was at 1 PM local time. I was not able to leave Delhi till almost around 8 PM in the evening on a JL flight, so this was 7 plus hour delay, not counting the time spent at the airport in the morning trying to get the ground staff to figure this out. 2) During this time, I have documented receipts of about 120 USD spent from my pocket to spend time (outside the airport) between the two flights. 3) This does not include the inconvenience to my old parents, and the petrol money and phone calls made. I do not have a receipt to prove, but it's another USD $40-$50 in costs. 4) Finally, what was most disappointing is that upon contacting the airline, I got a long drawn response with NO offer of any compensation except some miles which are of no use to me. 5) I reviewed the airline's contact of carriage with my lawyer, and section 10.3 clearly states that this situation qualifies for denied boarding compensation (attached document). 6) All in all, this was extremely disappointing. I am a frequent traveler, well versed with passenger rights and airline responsibilities, however, I cannot imagine how less versed people may get treated by MH.

15 July 2017 Guest

Does anyone here know can I refund my ticket? I was offloaded during my flight. Thank you in advance

02 July 2017 Guest

i HAVE CHECKED IN MY FLIGHT. BUT NEED TO UNCHECKED. IS IT POSSIBLE?

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