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Home / World airlines / Malaysia / Malaysia Airlines

Malaysia Airlines

Country: Malaysia
National airline of Malaysia, extensive domestic and international services
IATA code: MH
ICAO code: MAS
Membership in the alliance: Oneworld
Head office: 3rd Floor, Admin Building 1, MAS Complex A, Sultan Abdul Aziz Shah Airport, 47200 Subang Selangor, Wilayah Persekutuan, 50250, Malaysia
Phone number: +60 3 7843 3000
Fax number: +60 3 7847 3171
E-mail: tanwf@mas.com.my
Web-site: www.malaysiaairlines.com
Year established: 1947
Main bases and hubs: Kota Kinabalu International, Kuala Lumpur International, Kuching International, Penang International
Fleet: Airbus A330-200, Airbus A330-300, Airbus A350-900, Airbus A380, Boeing 737-400, Boeing 737-800, Boeing 747-400, Boeing 777-200

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Malaysia Airlines. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Malaysia Airlines:

12 June 2017 Guest

After shutting down completely booking system for 2 days to supposedly upgrade the system what customer is confronted with is dismal. After 62 mins on line confronted with payment system that runs in endless loop such that I have to end Call. After other 40 mins waiting on line for customer services to answer it takes another40 mins to check if ticket can be changed, check if there is a flight on day on want and then check on additional cost. Then I have to face again the dreaded payment system......all in all 80 mins on a call just to change date of a flight, how can this be efficient, great new system!!!!! Can only assume they don't want anyone to fly with them, absolute farce and I had been a supporter, but not any more, any airline has to be better than this.

11 April 2017 Isabel Evans

To date we have not had a reply from Malaysia Airlines about our claim for compensation for the delayed flight on the 8th March 2017 from Denpasar to KL. We are out of pocket around £500 and despite repeated requests via email and telephone calls we are getting no response what so ever!

12 May 2016 Karen

I wondered why everyone is whinging about poor service from Malaysia Airlines? Why's everyone saying that they weren't attended to or no one answered their calls when they need assistance? We had our flight delayed for 11 hours from London to Kuala Lumpur a month ago, however the crews were very good to everyone waiting and we were given all free hotel room at Heathrow ( we flew with Economy Class), besides we were given paperwork and explained on how to claim for compensation from Malaysia Airlines. We followed the instructions on the paperwork and email them all documents, and we were attended to within 24 hours. And we received our compensation (almost 50% of our air fares) within 2 weeks. When we rang the call center in Australia , yes we were put on hold for couple of minutes, but there's always someone to attend to us. Unlike other airlines such as Qantas, we've been putting on hold for more than one hour and yet no one attended to us. So we're VERY HAPPY with Malaysia Airlines, and definitely is one of the best in the world!!

20 April 2016 Guest

I wouldn't recommend Malaysia Airlines to an enemy!!! They booked my brother on a connecting flight that he had no possibility to meet (it was earlier than his flight landed). I have written to them about 5 times to lodge a complaint, I have spoken to them, and had absolutely no response at all. Unbelievable lack of customer service. I would never use them again.

All Reviews of Malaysia Airlines

Malaysia Airlines Discussion:

14 October 2017 ANN

HI I NEED TO CHANGE TAX INVOICE NAME FROM PERSONAL NAME TO COMPANY NAME .CAN YOU HELP ME? THANKS ANN (chinlinann@yahoo.com)

12 October 2017 Guest

RE : RESCHEDULE TIME FROM 7.30PM TO 2.45PM, SAME DAY (23/11/2017) My flight had booked since march 2017. Suddenly, july' 2017 received email from mas. The time reschedule to 2.45pm. Of course, it allow you to change to other day. But, I fixed on 7.30pm at least, I can back to my to work on next day. I did check with MAS airport and so did customer service,KL. If I take next day early flight, possible MAS can compensate accommodation on 23/11/17. At least, I have place to stay. Since catching next day flight back. Answer still "NO".. The problem, airlines try to cut down all the direct flight..instead to add on more transit flights. Please advise Angel Lum

15 September 2017 Guest

My flight has been cancelled as the service ( KL to Darwin Australia ) is no longer running. Following this thread. Also need a refund.

06 September 2017 Lowden

Hi - I am wanting to review my flight with Malaysia airlines via 'manage your booking' It is asking form a reservation number - all I have is Airline Booking Reference - are these the same number or are they two different numbers? It is not allowing me to login using the airline booking reference. Thank you in advance Lowden

Discussion of Malaysia Airlines

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