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Home / World airlines / Switzerland / SWISS International Air Lines

SWISS International Air Lines

Country: Switzerland
National airline of Switzerland and part of the Lufthansa Group, scheduled services worldwide
IATA code: LX
ICAO code: SWR
Membership in the alliance: Star Alliance
Head office: PO Box, Zurich Airport, 4002 Zurich, Switzerland
Phone number: +41 848 700 700
Fax number: +41 615 823 3 33
E-mail: swiss-mcc@swiss.com
Year established: 2002
Main bases and hubs: Zurich
Fleet: Airbus A320, Airbus A321, Airbus A330-200, Airbus A330-300, Airbus A340-300, BAe Avro RJ, Boeing 777-300

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SWISS International Air Lines. Airline code, web site, phone, reviews and opinions.
Copyright Dejan Milinkovic

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Reviews & Opinions of SWISS International Air Lines:

14 May 2012 Guest

On the 27th April 2012, my daughter and I flew on LX 237 fr om Cairo to Zurich with each one suitcase checked through to London City Airport. Because I bought the tickets separately online, I could not get seats on the same flight so I was booked on LX 460 to LCY at 08.45 on the 28th April 2012 and my daughter on LX 450 to LCY, same day, but at 07.15. LX 450 was initially delayed somewhat, supposedly due to bad weather at LCY, but was then cancelled, even though there was no longer any bad weather at LCY, as all subsequent flights flew as scheduled. When I arrived at LCY, I discovered that my suitcase had not arrived and this was not received by myself until the afternoon of the 1st May 2012, some 3 ½ days late. My daughter was not flown to London until the 15.20 flight, LX 324, over 8 hours late, and then to London Heathrow and not to London City Airport. Furthermore, my daughters suitcase also did not arrive and was only delivered some 2 ½ days later to her hotel on the late afternoon of the 30th April 2012. Her suitcase has been locked but the lock had been broken off and the contents of the bag had clearly been tampered with. Fortunately nothing was missing. The reason for this trip was for my daughter and I to attend, on the afternoon of the 28th April 2012, the 82nd Birthday Luncheon of my mother, to be held at a restaurant close to my brothers home in Kingston, South London, and then to travel later in the afternoon, by car, with my mother and brothers family down to Portmouth, ( where I had booked and prepaid two rooms at the Ibis Portsmouth for my daughter and I ), and wh ere we all were to participate in the wedding and reception of my niece, who I have not seen since 23 years. Because of the cancellation of my daughters flight and her subsequent very late arrival at the wrong airport in London, coupled with the serious delays in both of our suitcases, we basically missed the events that this trip had been planned for. I made several complaints by email, fax and on Facebook and now have received a brief apology with an offer of compensation of 8000 miles as well as a small amount for some of, ( but not all ), the direct expenses for the delayed luggage. This offer is, in my opinion, quite derogatory considering the suffering we encountered and I shall now be taking steps to claim Euro 250 as defined by the terms of the EU directive 261/2004 which also has been adopted by the Swiss authorities.

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SWISS International Air Lines Discussion:

14 August 2017 Guest

On december 2016, my husband bought 2 return tickets Moscow-Paris (through Zurich) for him. He payd around 200 euros per person. We should have flown to Paris the 6th and go back home the 13th of August 2017. Later, I changed my summer plans and I realised I don't need the first ticket anymore because I should be in France earlier. So the 6th of August, my husband flew to Paris alone. When the 12th of August he was ready to check-in for the flight back home, he suddently...didn't find my last name in the list. I called to the company to ask why did it happen. The operator told me: because I didn't use my "first part of ticket" (it means my ticket Moscow-Paris), the company cancelled my flight back home. I told it is not logical at all. The operator answered that if someone doesn't use the 1st part of the ticket, all other parts will be cancelled. Ok, but I don't understand why do they call the flight made another day, especially to another destination, "other part of the same flight". If the company really cares about its customers, it could never happen. They could have called me and ask me if I fly back home or not, do I need this second one, paid-up, or not before cancelling. I asked the operator if I can restore this ticket or get a free ticket for the same flight or get any help from the company... The only thing he proposed is to help me to buy (!!!) a new ticket by the Swiss airlines for the same flight, so to pay 600 francs (with is around 530 euros). I refused of course. I need to be in Moscow the 15th of August, so I was obliged to buy a new ticket as soon as possible. The cheapest I found cost 200 euros. Luckily, I have a place to stay for free close to Paris otherwise I should have paid also for the accomodation. I affirm that the Swiss Airlines company stole from me 200 euros.

24 July 2017 Guest

I love SWISS

25 May 2017 SU535

Guest : Here is the information you have requested, we have receipts for these items claimed.( over $10,000 US) My wife and I believe that this bag was stolen since we were told it never made it on our flight from Florence Airport to Miami .(which was checked in at the counter) Also it is very disheartening that your airline has not helped us in any way, we can never reach anyone by phone trying to call 5 different contact numbers 20 to 30 times a day for 5 days and no one answers. Thank you The author did not report the class of service booked. Voluntary or involuntary, depending upong the origin and destination points of your ticket, the compensation claimed base is on the weight. The Swiss air air carrier had to inform the passenger about the rules of the mising bag claiming. The provisions of european law can be or can not be a part of the agreement between the passenger and the air carrier. In all circumsatices the passenger is entitled and has to receive the compensating for mising bag The starting point is a written or electroniuc, not phone, complaint of the passenger to he Swiss air air carrier either in Deusch/ English / France tackled within 7 days following the arrival date into the air port terminal.

24 May 2017 Guest

Here is the information you have requested, we have receipts for these items claimed.( over $10,000 US) My wife and I believe that this bag was stolen since we were told it never made it on our flight from Florence Airport to Miami .(which was checked in at the counter) Also it is very disheartening that your airline has not helped us in any way, we can never reach anyone by phone trying to call 5 different contact numbers 20 to 30 times a day for 5 days and no one answers. Thank you

Discussion of SWISS International Air Lines

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