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23 January 2025 12:01:00 JR Bar

We booked flights from MIA to ZRH and back. Due to paid upgrades, we did not use any services from the original booking, which means we are entitled to a refund. SWISS has confirmed the refund.

Since September 2024, SWISS has been unable to refund the USA's second-largest bank. Customer service always says the information is incomplete. They are unwilling to call the bank.

After every unsuccessful attempt, I'm at the back of the queue. The next effort takes another 14 days. Now, it's the fifth try to send the money by wire transfer! My suggestion to credit the funds to the credit card is not accepted.

I recommend firing some people and checking the transfer system for up-to-dateness!

The cabin crew is always perfect, but the customer service is disastrous!

29 June 2023 12:06:00 RL Farr

In November of 2022 I bought a refundable ticket from Denver Colorado to Hurgada Egypt, departing March 1, 2023 and returning March 11, 2023. My new Swiss Airlines profile requiried me to choose a salutaion and a academic title. I chose "Mr" and "Dr". Swiss added my Swiss requiried salutations, "mr" and "dr", to my frist name on the ticket. This altered my name on the ticket so it did not match my passport. Per TSA regulations I was denied ticketing and borading. Nither Swiss Air or United (partner flight out of Denver) could correct the error prior to boarding. I canceled the ticket within the aloted time and was promised a refund by the bot "Nelly". I have not recieved any money or compensation at all. Ticket price $1345.12, prepaid SCUBA liveaboard boat vacation (without the ticket) $2088 total $3433.12
I have made numerous phone calls and emails with Swiss Air. Swiss Air wrote in an early email "we will not accept liability" for my loss. Not even for my "refundable" ticket? I will be pleased to provide all the emails between your customer service orgaization and myself.

26 April 2023 12:04:00 John Edleman

Dieter, please take a moment to look at your business as one of providing a product that is useable by your customers. My experience with your airline has been absolutely negative. Whether it was your airlines failure to deliver me to my destination within 6 hours of your scheduled arrival time, whether it was to deliver luggage to me and my daughter on our flight, whether it was our ability to receive our luggage during our travels, whether it was your companies inability to answer the telephone that your company provided as a means of communication, whether it is your companies unwillingness to respond to information submitted via your website instructions, whether it be to respond to electronic mail, whether it be your companies inability to electronically deposit funds into my bank account.

Bluntly put, Swiss INternational Airlines has failed to meet it's obligations to me, the customer.

Shame on you and your airline. I am now more than 4 months removed from my travel with your airline and I could not be more.disaapointed with your companies complete lack of communication.

You may want to look over your shoulder and find a way to have someone within your organization contact me directly via telephone.

03 September 2022 12:09:00 Sabire Alkin

We had a paper for a single journey travel document of me, and my minors for the date 31.08.2022 with the flight numbers WK-439, LX-8014. I and my children had plane tickets with Edelweiss airlines on 31.08.2022 at 8:50 from Skopje to Zurich.We were at the airport 2 hours in advance. (Then we waited 2 more hours for waiting for a formal reply and he didn`t give any official documents to me. Denial of boarding ) Then with fly attendants of edelweiss airlines, they didn`t let me to go with the plane.From the check in one of the flight attendant sent us to take confirmation of Airport Airline Management , (deputy director and operations manager). He didn`t let us go by having a single journey travel document and confirmation of Permanent residence of Canada. He told that from Zurich airport of the Airport Airline Manager of Switzerland didn`t allow us to go check-in from 7:00 to 9:20. He didn`t let us go till we missed the plane. I would really need your assistance in this situation that I am currently facing.

07 February 2020 12:02:00 Lalit Kainth

It is the worst airline I have ever used. Took a flight from Toronto to Delhi. One suitcase never reached India, totally dumb local staff working at the lost baggage office in Delhi. Had no sympathy for a customer who had 2 kids waiting to get out of the airport. The suitcase had belongings for 9yrs old girl travelling to india for the first time. Had to by buy all the clothes locally for stay in india, not to mention we came to attend a wedding. Staff at delhi is very poorly trained. Left india after 11days of stay, called them at delhi airport to inform that the suitcase should be sent to toronto home address if recovered. They called after 2 days to my secondary number in India to inform that they found the suitcase. I called them back to instruct again the suitcase has to be delivered in Toronto not Delhi. After 2 days i called again to check what happened and I was told the suitcase came to delhi airport. And the girl said they will send it to toronto and I should go pick it up at the Toronto airport. Which sounds so stupid to me. So far I haven't received any further update and I will have to call them again.

It is so sad that the airline does not care at all. Too bad that they
lost my entire family business in Canada and India. And we will talking about our bad experience with swissair for the rest of our lives, which leads to loss of many potential future swiss air customers.

My feedback is to help the airline and see if someone at your head office actually cares and will contact to discuss further ref DELLX19245

02 August 2019 12:08:00 Martine Widmer

How annoying. Swiss makes you pay for a hotline, where they are unable to take inquiries because their computers do not work. The worse part is that they refuse to call you back when their system is working again. It makes no difference if you fly business or economy... So much to customer service and loyalty.

29 July 2018 12:07:00 Guest

very bad airline!!! no customer service!! shame on you!!!! Why do you announce on your website that you offer 24hr customer service when no body answers after 22:00. You cancel flight without offering an alternative or an explanation or customer service.

14 May 2012 12:05:00 Guest

On the 27th April 2012, my daughter and I flew on LX 237 fr om Cairo to Zurich with each one suitcase checked through to London City Airport.

Because I bought the tickets separately online, I could not get seats on the same flight so I was booked on LX 460 to LCY at 08.45 on the 28th April 2012 and my daughter on LX 450 to LCY, same day, but at 07.15.

LX 450 was initially delayed somewhat, supposedly due to bad weather at LCY, but was then cancelled, even though there was no longer any bad weather at LCY, as all subsequent flights flew as scheduled.

When I arrived at LCY, I discovered that my suitcase had not arrived and this was not received by myself until the afternoon of the 1st May 2012, some 3 ½ days late.

My daughter was not flown to London until the 15.20 flight, LX 324, over 8 hours late, and then to London Heathrow and not to London City Airport.

Furthermore, my daughter’s suitcase also did not arrive and was only delivered some 2 ½ days later to her hotel on the late afternoon of the 30th April 2012. Her suitcase has been locked but the lock had been broken off and the contents of the bag had clearly been tampered with. Fortunately nothing was missing.

The reason for this trip was for my daughter and I to attend, on the afternoon of the 28th April 2012, the 82nd Birthday Luncheon of my mother, to be held at a restaurant close to my brother’s home in Kingston, South London, and then to travel later in the afternoon, by car, with my mother and brother’s family down to Portmouth, ( where I had booked and prepaid two rooms at the Ibis Portsmouth for my daughter and I ), and wh ere we all were to participate in the wedding and reception of my niece, who I have not seen since 23 years.

Because of the cancellation of my daughter’s flight and her subsequent very late arrival at the wrong airport in London, coupled with the serious delays in both of our suitcases, we basically missed the events that this trip had been planned for.

I made several complaints by email, fax and on Face**k and now have received a brief apology with an offer of compensation of 8000 miles as well as a small amount for some of, ( but not all ), the direct expenses for the delayed luggage.

This offer is, in my opinion, quite derogatory considering the suffering we encountered and I shall now be taking steps to claim Euro 250 as defined by the terms of the EU directive 261/2004 which also has been adopted by the Swiss authorities.