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Country: United States
Domestic and international services in the northeast of the USA
IATA code: NK
ICAO code: NKS
Head office: 2800 Executive Way, Miramar, Florida, 33025, USA
Phone number: +1 800 006 11 11, +1 801 401 22 22
Fax number: +1 954 447 79 79
Year established: 1990
Main bases and hubs: Detroit Metropolitan Wayne County, Fort Lauderdale Hollywood International
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321
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Please add your review about Spirit Airlines:
Reviews & Opinions of Spirit Airlines:
15 December 2017 Guest
Booked a flight to Denver. Upgraded my seats for extra leg room. Before take off my partner & I were asked to move due to plane imbalance. Flight crew were not able to move us seats with extra leg room. I told the flight attendant that we paid extra for the extra space. Attendant wasn't able to do anything about it on the flight but that we shouldn't have a problem with getting a refund if we contacted Spirit. So I contacted Spirit once I returned. I don't know why I thought I would be able to get a refund from Spirit. I heard so many bad things before my flight. So if you pay extra for your seat don't give it up for anything cause you won't get a refund.
04 January 2016 Guest
I flew spirit air fr om Ft Lauderdale to Niagara Falls Nov 27. booked my flights for 4 adults months prior and joined their fare club. I read over all their instructions on the luggage policy and paid the extra cost for 4 bags and 3 carry on. I instructed my family about not going over the 40lb lim it on the bags. When we got to the counter the girl was great explained that cause we booked as a group that we had a total weight of 160lbs with are bags so it didn't matter if 1 bag was over weight, as long one of the others was under the bag is ok... as long as we had a total weight at 160lbs. On top of this I still saved over 500.00 on this flight being a holiday weekend. These people writing in with all these complaints about Spirit Air must only fly once in a great while and think every thing is owed to them on Spirit. Go fly a larger airlines and see what you pay. Yes SW gives you 2 bags free but you really are paying for those 2 bags.
22 June 2015 Guest
spirit airline is good, you only have to pay for what you need. adding bags online is cheaper than doing it over the phone. Its normal for sometime delay because they are making sure for everyone's safety.
17 June 2015 Guest
My flight got cancelled because "the pilot didn't show up" which is a lie because they have back up pilots and 2 other flights were cancelled for the same reason, how can 3 pilots just decide not to show up? wasted my entire day waiting for them to rebook me, they were rude, not helpful or sympathetic, treated me and the others who were patiently waiting like we were stray dogs. they were unorganized, not well trained, and extremely unprofessional. Gave everyone an attitude and snapped at us for waiting, when we were told to wait and then not given any directions after that. Told us there were no other flights out to our destination, but when we got online and found all these available flights to our destination, they said they were unable to give us those flights. they then got on ORBITZ, just like a normal person would and booked us a flight, did not reimburse us for our time and never once apologized for the inconvenience. I will never fly with spirit again and I will be sure to tell everyone how horrible this airline is. I would have paid an extra $50 dollars to fly smoothly with another airline. Spirit is a joke.
Spirit Airlines Discussion:
06 November 2017 nicky
At Myrtle Beach Airport or Fort Lauderdale airport we have always had good services - flights on time so far - and people are very helpful when we fly from Miami to Paris we have to go from Miami to Fort Lauderdale and catch the evening flight and we get there and we are very tired, but when we arrive we always find the friendly staff which are in most cases very helpful and further more the prices are so affordable that we do not mind to have to take along just one bag to save on the ticket price but also we help on saving fuel which is good for the environment . Right now I am kind of upset with Spirit because when you have a $9 Fare membership there is no way of knowing when it expires, when you follow their answers it says do not worry we will not let it expires we will take it out from your bank account. Well that is nice but we use to know when the membership would expires and then it was easier to deal with this issue. Maybe I am not looking at the right place but I spend so much time on their site this evening that I am loosing it. Anyway I am still happy with their services and WE should fly with them pretty soon again.
24 February 2017 Guest
I have been trying to book a one-way ticket from Tampa to Cleveland at the end of April. Nothing available??? Is this route being discontinued or have flights just not posted yet?
06 January 2017 Guest
I started with Spirit on their first flight out of Atlantic City...They were silly workers in the beginning that are now nasty people! They are the ones who started this pay for seats, pay for carry on, pay for speaking to a real person, even water to take an aspirin. ...However, the absolute worst was when I boarded a plane in Orlando and sat for about 1 1/2 hrs on the tarmac and they said, oh, we have to make a "pit" stop in FT LAUERDALE. Now if know anything about Florida...Orlando and Ft Lauderdale are not in any way near each other! n fact. it is going south when NJ is North! We were headed for Atlantic City originally. While we are flying to FLL to pick up some "stranded" passengers..they asked for 12 people to give up their seats..would get a free flight, a hotel, dinner and breakfast and the first flight out the next day. After awhile they needed 2 more...this girl and myself finally gave up our seats., gave us 2 vouchers, one for dinner and one for breakfast each....that was the beginning of a nightmare...First..we waited almost 2 hrs for a van to take us to a hotel..as we were approaching the area of the hotel...it was getting very scary...bad area, etc. When we pulled into the parking area..I noticed a van with all the doors open and about 4 guys sitting there..1 police car in the area. .Got into the so-called lobby which had a long table like desk with one employee...I said to her. gee..the other passengers were going to a Marriott...and she says, "AND THEY SENT YOU HERE??" Before even going to the room., the girl and I went thru the parking lot to the "restaurant." CLOSED... Back to hotel, she went to her room....I found mine .which was pretty far away from hers, other side completely. Walked into room....almost got sick to my stomach...The carpet was actually PAINTED BLACK!....WALL PAINT PEELING OFF THE WALLS AND CEILING..No soap, towel, etc. Then the worst part.....you could actually hear.....they were filming PORNO in the room adjoining mine! Lots of action opening and closing the door to that room every 15 mins....all night long...I put a chair under the door knob,,,peeked out the doors peep hole and I could see some shady looking men hanging out, a coke machine right there...I was SCARED to death to say the least! I called my husband who was in another state and said, I don't think I will make it out of here. I was afraid to even leave the room...I sat in a chair...would NOT sit on the disgusting dirty bedspread.....Next morning met the other girl and went next door for breakfast...We had NO luggage since it was on the airplane....we has breakfast, give the server the vouchers...she says, "oh, we don't take that....I said, Spirit gave it to us for this place...she continued...we don't take it...We then took a service to the airport...I had not intention of complaining about this in the Ft Lauderdale airport...when I got to Atlantic City at their desk...girl was nasty...said call the main office. Which I did...several times...bottom line was the nasty employee said, "so, what are you looking for a free ticket?" Huh...I said, I wouldn't put a dog on your flights...they could care less of the raunchy hotel they put you up in....they should check the places out before doing that. Actually, the airline is worse now than ever...they were recently rated the worse for customer service.. Flight might start off cheap...but by the time they add up..pay for seat, pay for carryon, pay at Kisock for boarding pass...and God Forbid you don't do all of this ahead online!! I have other stories but this was the last one and the final flight for Spirit... and certainly a RED ROOF INN!!!
02 October 2016 Guest
Our return trip home was supposed to be a 3:00 pm flight from Motego Bay Jamaica to Fort Lauderdale, Florida with about a three-hour layover and then a flight from Fort Lauderdale to Detroit. Our flight out of Montego Bay was called to board but then they asked everyone to wait because one of the bathrooms was not working. We were told the plane COULD NOT fly with only one working bathroom. For the next two hours we were repeatedly told the bathroom would be fixed in a few more minutes. Eventually we were told they were going to start boarding but the bathroom had not been fixed. There would be one working toilet on the plane. So saying we could not fly that way was not true. We took off two and a half hours late and after going through customs we had missed our connecting flight to Detroit. I was directed to a line at the Spirit counter made up completely of people who needed to be rebooked because they had missed their connectors as well. There were about seventy people in front of us and for the next hour and a half we stood in line as one person at the counter worked this line while all of the others handled people arriving for their flights. By the time my wife and I were able to talk to a someone at the counter it was 10:00 pm. We were rebooked on a 7:04 flight to Orlando with a one-hour layover and a flight from Orlando to Detroit. The next day we boarded our flight to Orlando, they announced the cabin door was shut and told us to turn off our cell phones. A couple of minutes later the captain announced that the ground crew spotted a potential bird strike on the airplane and we had to have it checked out. We waited for an hour while the “bird strike” was checked. During this hour at two different times the cabin door was opened and a total of about fifteen additional passengers got on the plane. It seems likely that what really happened was the plane was held to wait for connecting passengers from other late flights. We took off an hour late and when we landed as we taxied in to our gate we watched our connecting flight to DTW pull away from the next gate over. It was now 9:00 am the day after we started our trip home. We got off the plane and walked up to the Spirit gate agent at the gate our connector had just left. We were told we could be rebooked on a 6:45 pm flight to Detroit. I asked him if there was anything else to Detroit before then and he said no. I said there is nothing to Atlanta or Chicago and from there to Detroit? He said no again. We booked the 6:45 flight but a few minutes later found reasonably priced flights to Detroit leaving at 11:00 am on American. We cancelled the Spirit flights and requested a refund on the remainder of the tickets. Several days later I received a credit on my Amex of $80.00 per ticket. We missed one connector because this airline couldn’t fly with one bathroom not working but then eventually, when it was too late for us and most of the other passengers on the plane, they could. We missed a second connector because of a “bird strike” that allowed about fifteen late arriving passengers get on the plane and was then cleared. Also we weren’t supposed to mind hanging out in the airport for ten hours on day two of our trip home. We have vowed to never fly this shady airline again.