I should have read the reviews before booking with TAP. They don't pick up the phone on the customer care number and IF you are lucky and they do, they will put you on a long hold or consistent phone transfers. Booked a flight for my Mom who is 85 years old and per Doctor's order she cannot fly, at least at this moment. FINALLY spoke to a "customer service representative" and again transferred to NO ONE. Their website is useless put in the booking number and system gives you an error code .
DON'T FLY WITH TAP.
I would give this airline a 0 if I could. 10 days before flight, I am advised that my service dog cannot board on one of the airlines. They want to charge me to amend the reservation. Have filed a complaint. Only 7 days to get resolution. Hours and hours and hours on hold and no resolution. Consistent phone transfers with no one who knows how to treat customers. I will never fly TAP again -- if I even get to fly them this time. Merry Christmas!
Worst airline that I have ever dealt with. Had our flight to Porto cancelled and the airline did nothing to try and get us to our next destination. We were told that we would be compensated for both our extra hotel and meal costs and have received nothing. It is virtually impossible to get a number to call and actually talk to someone. When I go on their complaint website and put in my claim #, their system gives you an error code. They do everything in your power to block your attempt to get reimbursed.
Cancelled my Flight [TAP Portugal Flight 332
5 May-Confirmation no. ZCC3Y7] Failed to Refund after saying they would. They dont pick up the phone on the customer care number. TAP is in breach of the Denied Boarding Regulation.
Dont fly TAP !
Behind the TAP Portugal Service desk in Rome, there is an immense room filled with luggage. Shelves upon shelves, rows upon rows of luggage. If you don't find your suitcase in this room, they will lead you to a second smaller room, also filled with luggage. If your suitcase is not in this room, they will lead you to a holding area next to the baggage carousel, also with rows of luggage. If your cannot find your luggage, then you are out of luck, for it means that your luggage tag has gone missing.
From this experience, we learned 1) They will never deliver your luggage. This is a lie. 2) In Lisbon, you will not make your connecting flight through the interminable customs line. This is a lie, and I saw at least 10 people fall prey to this lie. 3) They will not rebook you at the service desk if you miss your flight. This is because it is a customs problem, not a airline problem.
We had to go to four different desks, exiting to checkout, in order to get rebooked on another flight through economy (rather than the business class that we paid for). It was an awful experience and from the other reviews I've read this is not uncommon with TAP Portugal.