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Home / World airlines / Singapore / Scoot

Scoot

Country: Singapore
Low-cost flights from Singapore to destinations in Asia and Australia
IATA code: TR
ICAO code: TGW
Head office: PO Box 89 Changi Airport Post Office Singapore 918146, Singapore
Phone number: +65 3157 6434
E-mail: info@fiyscoot.com
Web-site: www.flyscoot.com
Year established: 2012
Main bases and hubs: Singapore Changi
Fleet: Airbus A319, Airbus A320, Boeing 787-8, Boeing 787-9

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Scoot. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Scoot:

12 August 2018 Guest

I must say it was pathetic service and experience received in lifetime.. Not allowed to checkin even today 12/08/18 QFD9MR when we reached in time.. complete harrashment for me my spouse and small kid.. Non cooepative staff no assistance given.. my whole day wasted besides physical mental and financial loss... who's is going to compensate this.. now i am sure that i m not going to use scoot in future.. please look into on priority so that i can take appropriate action.. Lastly its very easyn to loose customer but hard to get in this competitive world..

16 March 2018 Chanchal

Hi Viewers I am very very very disappointed with scoot airlines Customer service. My original reservation was booked for 5pax including 1child.. From 31st Mar to 6th April (JAI - singpre /roundtrip).. All of a sudden they decided that they won't be operating from jaipur hence they gave me the option to go for refund which will be credited in 30to 60days and I had no option to book with other aircraft as money was to be credited in 30to 60days hence I asked what change option they can give.. They said we can accommodate flight from chennai to sing I asked if could accommodate me from amritsar to sin.. as it is still nearest to jaipur compare to chennai in order to avail other unnecessary source of transportation to board our flight.. and to save our time as it is going to be a family trip.. They said we can but fare diff is high from amritsar compare to chennai.. My question was to them why am I supposed to pay fare diff.. As per IATA(the regulator of airlines) if it's a schedule change or cancellation of aircraft from the original destination by the airlines.. Airline is supposed to accommodate with alternate option.. without customer paying any fare diff.. They refused to do it for free.. But as my hotel booking and cruise booking from Singapore to Malaysia was also in place already hence I had no option and unwillingly paid the fare diff and got confirmation from them from chennai..It wasn't enough yet.. On the Top of it again after few days I was informed by travel agency that your chennai flight is not confirmed too.. I straight away approached by calling their paid no. as they do not have toll free no. From india.. 8rs per min call.. And then they said it seems there is no reservation reflecting.. I was again shattered as my family trip is going on Toss and getting unnecessary mental stress..then they said it seems to be a tech glitch and we'll arrange call back within 48hrs from the concerned team.. I have yet not received call back yet from them as per the time was agreed for call back from airline.. Ideally airline should compensate me all the hassle they have given me.. Money for other source of transportation.i would be availing.. Fare diff refund.. * of time due to which I have to take extra days of leave from my office, and most importantly mental stress to me and my family which includes my parents who are old and my wife and kid whose age is 2yrs 6months I don't want to give even a single star to this airline.. As they don't even follow their regulator's guidelines. But unfortunately do not have the option to uncheck even a single shiny Star. I am thoroughly disappointed. Hope IATA team sees this review and do the needful. P46WTV confirmation no. from al but not reflecting the reservation at their end yet.

15 December 2017 JH

Agree the Scoot call centre is hopeless. i booked a flight, i clearly did not tick insurance but insurance was charged. Refund willl take 6-8 weeks so they say. I notice that two of the names were spelt wrongly. I called to inform and request for change of spelling which they say will cost $90 for any change of spelling. Please take note , i am not changing to another passenger. No way i could get the amount reduced. Call centre informed that if i change it online it will cost 60$. Today i decided to just go ahead and login to manage bookings to make the changes and to my shock, it says any change will cost $120! This is terrible! Is there anyway this charge be reduced?

09 June 2017 Guest

Scoot call centre hopeless. No help at all. No email help. would not recommend

All Reviews of Scoot

Scoot Discussion:

07 August 2018 Rachid Salaheddine

Very bad customer service booked a flight kl2 to Singapore im still waiting for confirmation , been detected from my account but very annoying service My booking ref EF6CQB Tr453 kl2 11:35 to Singapore 8 august My email :maghreb1956@hotmail.com I sent 3 emails made tones of calls but no answer no reaction this is really poor servicev

24 June 2018 MOHAMMAD SHOAB MIAH

Dear sir/ madam my name is MOHAMMAD SHOAB MIAH kiwi.com booking number 7252212. but unfortunately typing mistake my name is MOHAMMAD SOAB MIAH. correct name is MOHAMMAD SHOAB MIAH,, pls help me for smooth traveling on your airline and how to solve the problem pls let me know.. i m waiting for your reply.. Thanks MOHAMMAD SHOAB MIAH

20 June 2018 rem

how come like this my friend booked ah ticket manila to singapore

13 May 2018 SU535

year 2018 (all messages): This is not the Scoot carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

Discussion of Scoot

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