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Home / World airlines / Singapore / Scoot


Country: Singapore
Low-cost long-haul airline, flights from Singapore to Asia and Australia
IATA code: TZ
ICAO code: SCO
Head office: 4 Airline Road, Changi Airport, Singapore, 819825, Singapore
Phone number: +65 3158 3388
Year established: 2012
Main bases and hubs: Singapore Changi
Fleet: Boeing 787-8, Boeing 787-9

Traveller Rating:

Scoot. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Scoot:

09 June 2017 Guest

Scoot call centre hopeless. No help at all. No email help. would not recommend

07 June 2017 Guest

Call centre is pathetic. I applied for a refund about 3 months ago because I was told I could from the flight being cancelled and they said it would take 6-8 weeks. I have now waited more than that and they are saying it's going to take another 6-8 weeks. I'm going to be taking legal action against them because that is appalling

10 May 2017 Jennifer Brewer

Scoot call centre hopeless. No help at all. No email help. Will never fly with them again and would not recommend.

12 March 2017 Guest

Scoot site charges $7 for a seat when you choose not to select a seat. This charge is illegal. The legal counsel at Air Singapore/Flyscoot/Tiger should be aware of this as they can be fined for imposing a charge where it has no legal basis for doing so. Otherwise flight and service was fine.

All Reviews of Scoot

Scoot Discussion:

26 July 2017 Guest

I booked tickets from Singapore to India through TigerAir, which now directs the site to Scoot. And the scoot site doesn't open! How do I get my tickets?

18 July 2017 Guest Katherine

Question have you got your refund yet Guest : Katherine Booked PER>ATH 10 months ago when the flights were announced. Scoot changed the outgoing flight dates by 3 DAYS meaning that I now miss an event I was supposed to attend leaving me $500 out of pocket. Cancelled the flights and was told there would be a 6-8 week wait for the refund. It is now 8 weeks and 6 days and having finally got through to them on their Sydney number (which is picked up overseas) I am told that I have to wait even longer but they don't know how long!!! They will not even provide written confirmation of a refund. A simple confirmation up front that a refund was on its way would have made things so much easier but now I don't believe anything they tell me.

18 July 2017 Guest Katherine

An update on my refund status. Finally did get a letter 4 weeks ago confirming yes refund is pending and the amount of $2500 to my card number ......... was also told that my refund was reviewed on 22nd of May and should be in my account in 6 to 8 weeks . And guess what still waiting. Booking cancelled 14th April 2017. So now 3 months how can a refund possibly take 3 months to refund into an account !!!!!! .???

04 July 2017 Sumit

I would like to say one thing only no customer satisfaction from last four days my call is connected but it n waiting on an average time of one hour i have my 4-5 hours to just speak to customer care as i am geetting good online but getting higher fare from agents but still i am not able to connect to concern team Regards Sumit 7888464344

Discussion of Scoot

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