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Home / World airlines / Singapore / Scoot


Country: Singapore
Low-cost long-haul airline, flights from Singapore to Asia and Australia
IATA code: TZ
ICAO code: SCO
Head office: 4 Airline Road, Changi Airport, Singapore, 819825, Singapore
Phone number: +65 3158 3388
Year established: 2012
Main bases and hubs: Singapore Changi
Fleet: Boeing 787-8, Boeing 787-9

Traveller Rating:

Scoot. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Scoot:

09 June 2017 Guest

Scoot call centre hopeless. No help at all. No email help. would not recommend

07 June 2017 Guest

Call centre is pathetic. I applied for a refund about 3 months ago because I was told I could from the flight being cancelled and they said it would take 6-8 weeks. I have now waited more than that and they are saying it's going to take another 6-8 weeks. I'm going to be taking legal action against them because that is appalling

10 May 2017 Jennifer Brewer

Scoot call centre hopeless. No help at all. No email help. Will never fly with them again and would not recommend.

12 March 2017 Guest

Scoot site charges $7 for a seat when you choose not to select a seat. This charge is illegal. The legal counsel at Air Singapore/Flyscoot/Tiger should be aware of this as they can be fined for imposing a charge where it has no legal basis for doing so. Otherwise flight and service was fine.

All Reviews of Scoot

Scoot Discussion:

15 September 2017 RMY

Because of the glitch in their booking system, we had our money deducted twice due to this stupid polypay. We received an email from scoot in june 17 promising money will be reimbursed 6-8 weeks. Well its almost 12 weeks and after so many calls we still havent seen the money. Shame on you Scoot its almost a scam and can you imagine the interest earn if you multiply by the so many people that got suck into this. Shame on you - a disgrace to Singapore!!!

04 September 2017 Steve Duggan

I was going to book a, flight with scoot but they want a $US 14 surcharge to book with visa card, as of September 1st this against the law according to ACCC... You should be ashamed of yourselves scoot airlines and I hope you are investigated soon. I for one will be making a complaint. I hope others do the the same. It's a scam

04 September 2017 Lina Evans

This airline is the worst we have encountered for retaining moneys paid twice. We paid by POLIPAY. They said they did not receive the payment. We checked our bank account and no debit had been processed. We paid by Visa then a POLIPAY debit also appeared on our bank statement. We rang their customer support line. The support staff have limited English. The whole drama and the runaraound that Scoot has given us has caused us stress and anxiety. It's not worth flying with an airline that displays dishonest business practices. Do they need the money so badly that they have to cheat customers? We've been waiting 6 weeks and still no refund.

28 August 2017 David

Booked a flight from Sin. to Mel. on 6th of March 2017 to travel on the 20th of Aug to Mel. and paid SGD 44 for meals for 2 people (I guess it was for two meals for two people). Late July we were informed that due to maintenance the have chartered a SIA plane to carry us. When we checked at Changi Airport we were issused an information sheet to say that all pasangers in this flight will be provided a complimentary meal, which means a free meal for all, whether you paid for a meal or not when you booked the flight. Therfore I feel that I am entitled for a refund of SGD44. When contacted the call centre, they refused to do so. When I asked for the manager, the reply was the manager was bussy and will call back. It did no happen. Again I called and asked for the e-mail address to complain they wrong e-mail address.

Discussion of Scoot

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