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Home / World airlines / Singapore / Scoot

Scoot

Country: Singapore
Low-cost long-haul airline, flights from Singapore to Asia and Australia
IATA code: TZ
ICAO code: SCO
Head office: 4 Airline Road, Changi Airport, Singapore, 819825, Singapore
Phone number: +65 3158 3388
E-mail: info@fiyscoot.com
Web-site: www.flyscoot.com
Year established: 2012
Main bases and hubs: Singapore Changi
Fleet: Boeing 787-8, Boeing 787-9

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Scoot. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Scoot:

10 May 2017 Jennifer Brewer

Scoot call centre hopeless. No help at all. No email help. Will never fly with them again and would not recommend.

12 March 2017 Guest

Scoot site charges $7 for a seat when you choose not to select a seat. This charge is illegal. The legal counsel at Air Singapore/Flyscoot/Tiger should be aware of this as they can be fined for imposing a charge where it has no legal basis for doing so. Otherwise flight and service was fine.

23 February 2017 Guest

Scoot offers better comfort.The seats have excellent recline which is way more generous than the other budget airlines I have flown on this route. Scoot flies the B787 which is my preferred plane compared to the other budget airlines which tend to fly single aisle planes for this route.

13 February 2017 Guest

Appalling service in every aspect of my most recent experience, Call centre is nearly impossible to get through to and when you do the staff are exceptionally unhelpful and refuse to transfer you to a senior or supervisor. Neither are they equipped to answer ANY questions but repeat the same useless information. I will not be flying with Scoot again and will certainly not recommend them to anyone. The web site offers no information about complaint or dispute resolution, only the phone number which takes you back to the same terrible call centre

All Reviews of Scoot

Scoot Discussion:

23 May 2017 Charles

Booked a $349 fare for 2 from Gold Coast to Athens was charged $1,610.00. We rang customer service (very bad customer service) they tried everything to justify the charge, they said we booked 2 seperate flights, but we only have 1 booking numer. We booked mulitcity, not correct, the invoice shows a "RETURN AIRFARE" of $860.00 but we are only going "ONE WAY" They insist it is correct, we ask for the details of the return flight, they say one was not booked. So they charged for a return flight but we don't have one. Therefore we need a refund for the incorrectly charged "RETURN FARE", they have a NO REFUND POLICY" A CHEAP AIRLINE WITH NO CONCERN FOR THEIR CUSTOMERS. Many people on this FaceBook page are saying the same thing DO NOT USE THIS AIRLINE...

22 May 2017 Guest

I have booked the flight tickets from Singapore to Bangkok. Upon payment, there was a error prompt by their webpage, (i.e system error) therefore I closed the webpage and re key the booking once again. However, when I went to check my mail, there are duplicated transaction and amount was deducted even when I have encountered error from their webpage . While receiving two confirmation, I have called the SCOOTS to clarify my issue and ask them for a refund. However they told me that there will be a 100 dollars admin fees due to my mistake for not checking the email when the webpage is down and ask me if I have any prove that is caused by their website fault. I asked them to clarify this with their management and they said they will get back to me the next day. The next day, their upper management "REPRESENTATIVE" named "DONG" called me and tell me that there will still be a 50 dollars admin fee due to my mistake for not checking and ask me if I have any prove. He said he will only refund me the amount if I have the "PROVE". I WAS LIKE WHY THE HELL would a person made two booking to the same destination on the same day? Isnt that good enough to explain why I ask for a REFUND? Besides that, I have went to check online if there is anyone encountered the same problem as I do. Well, I was surprised that indeed there is alot of complaint about the SCOOTS, be it refund, ill-treat customer, food that is not the same as the illustration. etc. I am going to report it to case to let them deal with this issue as I think that by calling SCOOTS, they will probably tell me the same thing. Anyone know the SCOOTS upper management mailing address? Advise will be appreciated.

20 May 2017 Guest

I BOOKED THE FLIGHT TICKET FROM SCOOT AND THE AMOUNT WAS DEDUCTED. BUT I DIDNT RECEIVE ANY CONFORMATION EMAILS REGARDING TICKET.SO I THOUGHT THE TICKET DIDNT GET CONFIRMED.SO, I BOOKED THE TICKET AGAIN. NOW THE TICKET GETS CONFIRM.I WAS IN INDIA WHEN I AM BOOKING, AFTER I WENT TO SINGAPORE ONLY I NOTICED THIS,WHEN I SAW BANK TRANSACTIONS THE AMOUNT WAS DEDUCTED TWICE.SO REFUND THE MONEY AS I AM IN CRITICAL POSITION. PLEASE SCOOT

16 May 2017 Scoot - SG to Jai flight 12 May

No water in toilet and no water on board.... foul smell - worst experience

Discussion of Scoot

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