Delayed going destination by an hour. Flight cancelled upon return. Took a later flight and got delayed again. 3 flights in a span of a week. 2 delays 1 cancellation. 1 star
Reported a technical glitch about a passenger last name and their customer support is basically useless, unprofessional and unhelpful. They only gave template replies on live chat and emails.
In the end, they still charge you for updating a passenger last name! Charging client for their own mistake!!! Absolutely ridiculous! Worst airline ever, the customer support kept saying it’s scoot policy and they can’t do anything about it.
Who knows this might just be a part of their business strategy! Having technical errors and charge client additional fees! might just be their plan to suck more money!
Scoot HR is just wasting money on those customer support monkeys.
On 12/Feb/2023, I was travelling from Singapore Changi Airport T1 to Malaysia Ipoh Sultan Azlan Shah Airport. Checked in one luggage with automated check in machine around 1200 noon but when I reached Ipoh around 1655 pm, could not locate my checked in luggage thus PIR was filed at destination airport, and I was waiting for the luggage without clothes and necessity in Ipoh City for the whole trip (from 12/02/2023 to 17/02/2023), when landed down in Singapore Changi Airport on 17/02/2023 (Sats - lost and found counter) the ground staff there asked me to file a report/claim as per Scoot's airlines, I did as per procedure.
From day 1 I lost my checked in luggage till present (16/03/2023), I did not hear anything from Scoot's airlines and I left with all questions just waiting and waiting....
And Scoot's airlines just move on without taking care of any issue like this.
All contact numbers that they provided are good in "ping pong" ask you to check with Ipoh Scoot's airlines counterpart or check with Singapore SATS , as a client of scoot's airlines they hold no responsibility to help in the case? I am a little bit impatient on such service manner.
poor service for me to rate this airline.
Had delayed Scoot flight that was going to be 28 hours late back to HK from Mel. So I opted for sector refund, I used Cx to get back for work. According to their hotline,Scoot takes 30 working days to process such claims, plus 15 to process the refund. That's terrible. It's 5 weeks already. Apart from that, it's a reasonable airline.
Scoot Airline is a very bad airline. not helpful when have issues.
my baggage claim have been submit for more than 2 months, not
one at Scoot can help...is a very, very * airline
Impossible to get refunds from them for flights they cancelled during covid. They gave vouchers that are impossible to cash in. Can't reach them, they just give a runaround.
An airline run by fraudsters. Its been close to 3 yrs.They keep sending me to other places that are * of time.
I wonder if there is any help from this forum. I bought scoot flight tickest for me and my family from London to Bangkok back in April 2022 for flights in August 2022. Due to seperate arrangemnet of family members I bought departure and return ticktes seperately. Then in July 2022 I got an email from Scoot that the return fligts from Bangkok was cancelled due to operational reasons. They offered me two options for refund. One by voucher and one by credit card refund. I was in a panic and click on the voucher option. However, when I went to the scoot website, all flight was cancelled until October 2022. (it turned out that all London flight are not not available now in October 2022). I called the reservation desk of London office and said that there was a mistake. The reservation desk promised to correct this. But I then got emails that they are refunding me in vouchers. I have been in communication with Scoot ever since and they refused to change. It has been a complete * of time. The London office reservation line is no longer running and there is no London flights. We cannot use the vouchers as our family will not be travelling to Thailand or the Southeast asia any time in the next few years. I am in a dead end. I really regret that we bought the Scoot ticket. The tickets we bought for the flight back from Bangkok from other airlines had to be twice the normal price as we were too late.
Booked a flight from London to Bangkok but due to an error in the website it double charged the credit card. No problem have had that happen betore on other airlines websites and they usually resolve it immediately. But not Scoot, had to complained and they then emailed saying they would give me a voucher for the 2nd flight not a refund. Then since I paid by PayPal I disputed there. They then refunded the 2nd ticket. So a few days before the flight I checked and 2nd confirmation number isn't working. So call them and they say they are refunding it also, now a month later. Nothing I can do. No email or warning. Clearly a malicious act by their staff. Now I am stuck a few days out without a flight. So yes avoid at all costs! They are the worst I have ever seen in 30 years of flying.
Getting on the plane for the second leg of my journey, from Singapore to Sydney, felt like walking back into the 1980's; tired old interior, no inflight entertainment, tiny seats, minimal leg room, and perhaps worse of all, that awful low cost nonsense (think Ryanair, Easyjet), of having to pay for all food and drink outside the hastily served (in a minuscule plastic container), 'meal' (a rather nasty, very un-Asian fried rice).
I am sincerely shocked Singapore Airlines could associate itself with such a shoddy, outdated airline which is the antithesis of everything Singapore Airlines purports to be in terms of service and value for money. When travelling to Australia in the future I will double check Scoot is nowhere to be found. Sorry Singapore Airlines.
the trip has layover in Singapore.
Then half way, I got an email telling me that the Philippines government has reduced the number of passengers allowed on a plane so my ticket has been cancelled and I have to go and buy another one but the refund will take 5 working days to arrive.
As stupid it sounds, my wife was unwell so I tried calling and stayed behind the call for over 45 minutes while a voice was keep telling me "my call is important!). the same goes for FB messenger.
The part that had me was that when I looked for alternative flights, I saw the plane I had bought a ticket (which Scoot has cancelled my ticket of) has space to book but the price is 200 pounds higher per seat!
It is completely obvious that they try to make the communication system in a way that you give up and move on so they get to sell a seat twice.
Avoid at all cost
Most airline's are compassionate during covid. When I booked it a week ago from Hyderabad to Singapore there was no mention that I needed a visa which takes 3 days to get.I had a connecting flight from Singapore to Australia that same day.
Got to check in at Hyderabad and they would let me check in because I didn't have a visa.I'm from Australia and connecting transit don't need visas till now due to covid.low and behold scoot said tuff titties to me and I won't get a refund
Hello 2021 . We flew Scoot from Singapore to Cebu .
To be Honest the flight ( Captain) was good including the Landing .But the Crews were Bad , no manners no respect ...
And base and the Crew experience I m giving it a 1 Star and would I use Scoot Air again ? !!!!
Terrible service when it comes to getting in touch with them to sort out refunds. The online feedback people supposedly checks and gets back to you to say that the claims are being processed yet at the same time, you repeatedly get 'threatening' email messages from their guest experience unit that if they don't hear from you in 10 days...case is closed.
Maybe it's a tactic they use to frustrate those making a refund claim in order to get us to give up.
scoot airline had the worst customer service, cannot fully refund the tickets to CC due to covid 19 and offer refund through voucher which valid for 3 month. voucher worth 20% of the ticket you spend.
Save your money and sanity. Don't fly with them. Paid for two flights in Dec 2020 they've cancelled one with no notice and cannot be bothered to rebook or offer alternatives. Chatbots online and no email, call centre staff overpromise with no resolution.
The shittiest experience means I won't be spending Christmas with my family. Beyond pathetic and an absolute joke.
Scoot's website allowed for refunds from Korea to Taiwan due to the situation. The agent asked why I wanted to cancel. (I mean are you kidding me!?) Obviously due to COVID-19.
After reading off exactly what the website had stated about being allowed a refund, she "looked into" my booking and said that I would be refunded in 5 weeks. It's now been over 6 weeks and I have already written SCOOT multiple times through multiple media links. I get that they're going through a crisis too with all that's happening but to not even respond to me ONCE about my current refund situation is THE WORST SERVICE an Airline could ever provide!
Just a heads up, I was told I would receive my refund back when I cancelled on FEBRUARY 23RD. Good luck trying to get yours.
Do yourselves a favor and don't fly with this airline. They won't take care of your matters seriously.
This is the most irresponsible and horrible airline company in the world. They charged me for a flight that is never going to fly. I booked a flight online from Taipei to singapore on 22 March 2020. Then I realised they had earlier announced temporary stoppage of services from 21 March. So they processed and charged money for a flight which was never going to fly. I called helpline. The officer confirmed the flight has already cancelled by scoot and promised me an email will be sent within 24 hrs for me to click the option for refund. It is alresdy past 36 hours and i have not received any email nor call nor message. And my flight is in 48 hours time.
Scoot is a disgrace to Singapore, a country I loved and respect a lot. I am surprised Singapore actually allowed this airline to continue and violating all the values they hold so dear.
Bottomline - they offer cheap fare in exchange for being able to cancel flights anytime and not refund you.
If u have money go for other airlines. If u have not no money, choose not to travel than travel with scoot.
Rating - negative 5 stars
This airline will get your money and run away.
If you're about to cancel your flight which you've already paid for it, they will never bring your money back. haha.
They made it hard for you to cancel after you've payment is being made. No option at all to do it online. No refund * policy. Say goodbye to your own money.
The worst customer service I have came across ever. They just put you down like you owe them a living.
I pray for Sccot's downfall and extinction. Total rip off.
In the Taipei flight to Singapore yesterday night. Take-off time was pushed back fr om 5:40pm to 9:10pm.
No prior information to inform passengers via text messages. Ridiculous!!! Even if there was a delay taking off from
Singapore, or wh erever the flight was from, there should be sufficient time to inform all
Passengers affected. Then people can decide if need to
Catch another flight or stay another day with such change. It may be unforeseen
Circumstances that the flight is delay but the company should put in all necessary effort to minimize inconvenience passenger. In this case, I would even
Give ZERO Star and not ONE star.
Pls, CEO of Scoot!! Already people are calling your company SCREWED!!! Do something! Upgrade your customer service policy and system before your profit margin goes down to the pit!
Translated from her mandarin feedback- My son brought me to Taipei for ; days holiday. The return flight was delayed almost 3.5 hour.
As I am already 81 year old, the wait at the airport was killing me. At the boarding area I waited and waited with leg swell and backache without knowing how long the wait is going to take.
Everyone is so frustrated. I reached home close to 2:45am. It’s a very unhappy ending to a happy occasion for me. Why in the first place no announcement then we could decide to wait or not to wait? It leaves us with no choice but feeling stuck there, feeling helpless.
Terrible customer service!!!
Call centre staff has no idea what they are talking about. There is no cure for idiots
They took payment did not issue the ticket and had no mechanism to resolve the matter, the call centre said do not worry, cancelled the flight in the booking system despite making payment, confirmed that payment was made said would respond in 24 hours, never responded, rang said it has been escalated, would respond in 24 hours do not worry they said, never responded, rang again said they had escalated again this time to head office would ring back in 48 hours said do not worry. Never got back in touch in 48 hours. The customer service office has not ability to action anything. This is a significant problem.
Scoot is a real problematic company which you have to first experience like myself though we have seen and heard so much of their shortcomings and mistakes.
Let me share with you my very First experience with Scoot...
1) They remind me to photo the online booking... You know what.. At the time I use the print screen on the page with my booking defences and details a big page if advert covered the whole booking and got that advert as print screen and lost that booking reference forever because see below
2) Scoot don't bother to send you an email to show your booking info etc.. After some 8 hours and am still waiting (my email given during the online booking) and no acknowledgement with SMS(again they asked for my phone number and given).
I have been buying and booking online with so many different things with dozen countries and I have never seen such a poor set up like Scoot...
Pls mark my words... this type of lousy service company will not last long if they don't buck up...
My first probability my last dealing with Scoot.
Lastly no one from Scoot answer my phone and only hold for hours and I shall go to their office in Changi airport tomorrow to confront them on their very shortcoming service...
Wish me luck!!
I purchased tickets from Hawaii to Osaka. I paid the add on fees. for the ability to change flights. They later discontinued all flights out of Hawaii making my add on to change flights useless. My WiFi add on I paid for never worked either way. I contacted Scoot and they never acknowledged why they didn’t refund me for this change flight add on when they knew that they weren’t going to fly to Hawaii anymore. I received a response offering me 20 s.g.d. Voucher for food on their airlines because of the WiFi issue. How can I use it if they don’t come fly out of Hawaii anymore. Does all this sound like good business practice.
AVOID AVOID AVOID. Just avoid Scoot.
We chose this airline as the flight times and length suited us fr om Berlin to Vietnam. The flight was delayed approx 15 hours, and while they did up date us, what followed was horrible in terms of customer service.
We are legally entitled by EU law to compensation for the delay. We have emailed them THREE times our claim forms, phoned them thereafter (two weeks later - whereby we were yet again told to email them to the same address we had already emailed them at, and then the operator hung up cause we complained no one was responding to that email).
They are blatantly breaching EU law and ignoring our claim. Now the option is pursue them through the courts and seek damages, the compensation and costs - and * time and energy.
The flight itself is fine, its like Ryanair....but worse! Its approx USD14 for a blanket, and they crank up the cold air. A meal is USD20 and upwards. Staff are a tad young and not the most clued in. But it was a new clean airplane that was not even 50% full....we know why!
Safe to say, I will NEVER use them again, and tell everyone and anyone who values their time to AVOID. Having traveled 68 countries, this is by far the worst airline I have flown with.
This is an honest and unbiased review. Was about to fly back home from Bangkok to Singapore. However I was not allowed to board the flight even though I arrived early at the airport an hour beforehand. They told me check in is closed and I cannot board the flight. They said I was a few minutes late and there is nothing they can do about it even though I arrived an hour early and there was way more than enough time for me to arrived at the airplane. Tried to sell me another later flight for 4000b, which I think makes absolute zero sense. What's more is that the couple behind me whom had the same flights as I did, were allowed to board. Absolute nonsense. I will raise this up and complain/make a ton of noise due to this incident. Calling Flyscoot to get a full refund. This incident caused me to overstay in Thailand by a day and break the immigration law and forced me to buy another flight the next day at a high price. I want to be compensated for this.
It's Disgusting and such a Disgrace management airline that it has not sent a requested email about flight delay that i need to make a claim on my travel insurance company and is almost coming to 3 weeks since i came back even after spending several times calling and repeating my request......Useless
I wonder why Scoot an airline related to Singapore Airline is such terrible operator. I’ve booked and paid my flight through Scoot Mobile App, after payment done it prompted me that my trip is booked with reference code. Just before my flight time I realise that the booking cannot be managed, hence I call the customer service, they told me my payment was declined and have to make new bookings if I still require to travel. Hence I launch my complain at the service desk in the airport, I’ve told them that I did not at least received any notification of booking decline. But it shows in my phone Apps that the booking is valid. Desperately, I request for assistance. All the staff told me, this has happened not only once and I have to repurchase the tickets at a much higher price from my original bookings.
I wonder is this the way Flyscoot makes more profit by such Fraud ? The stipulated price after online credit card payment is considered a valid contract and Scoot dishonoured the breech of trust. Legal actions should be taken against such Fraud Airline.
I book 2 tickets in scoot from singapore to tiruchirappalli on 10th Dec 2018 for 11 pm flight . For higher price $752 with out luggage for 2 tickets because of expecting good service. We reach airport counter at 9.45 pm because of some jam . They employ trainers to train the staff in E-check in counters they try for 15 to 20 min including a waiting Q. I told them my flight is 11 pm . 10.05pm they ask us to go manual counter . The counter say closed the boarding . They say we only call the manual counter passenger to say call last call . We don’t care about the E counter. Then we are for Forced to change ticket to next day after pay heavy topup of $440 for both tickets ie $752+$440 to fly on 11th night 9.30pm. This was purely because of never care of passengers welfare and they Thing of looting passengers money with out heart . Last time tiger airways keen on passengers service and welfare . After joint with scoot my friends also say they try to loot passengers money for profit never care of service . So passenger be care full of your packet . Finally we found from some waiting passengers that they start closing at 9.45 pm for 11 pm flight .otherswise the work load to the counter staff force them to work over time with in the working shift . So Counter staffs to avoid this work load they close the boarding counter earlier than 1 hour which indicate on ticket. With out passengers service and care . So scoot company must look into this problem by take care of both counter staffs (employees) and passengers welfare and satisfaction. Till the company do improvement at this point passengers be carefull about your money in your packet
Last time tiger wait till last 30 min to close the boarding counter
Scoot Worst air lines ever see
We are very very very disapointed with scoot. They suddenly cancel our flight TR 275 CGK-SIN on oct 31, 2018. The problem was their ground staff was not fast on taking out our luggage. So we can't take other decision because we had a trip with cruise at 4pm form marina sg. The anouncement about cancel flight at 10.30 am and we got our luggage back at 02.00 pm. HOW LONG IT WAS! We LOST our cruise trip. The refund doesn't worth to the cruise ticket and they give only the voucher instead of returning our money. We don't want this voucher. We don't want to fly with scoot ever again.
I must say it was pathetic service and experience received in lifetime.. Not allowed to checkin even today 12/08/18 QFD9MR when we reached in time.. complete harrashment for me my spouse and small kid.. Non cooepative staff no assistance given.. my whole day wasted besides physical mental and financial loss... who's is going to compensate this.. now i am sure that i m not going to use scoot in future.. please look into on priority so that i can take appropriate action.. Lastly its very easyn to loose customer but hard to get in this competitive world..
I am very very very disappointed with scoot airlines Customer service. My original reservation was booked for 5pax including 1child.. From 31st Mar to 6th April (JAI - singpre /roundtrip).. All of a sudden they decided that they won't be operating from jaipur hence they gave me the option to go for refund which will be credited in 30to 60days and I had no option to book with other aircraft as money was to be credited in 30to 60days hence I asked what change option they can give.. They said we can accommodate flight from chennai to sing I asked if could accommodate me from amritsar to sin.. as it is still nearest to jaipur compare to chennai in order to avail other unnecessary source of transportation to board our flight.. and to save our time as it is going to be a family trip.. They said we can but fare diff is high from amritsar compare to chennai.. My question was to them why am I supposed to pay fare diff.. As per IATA(the regulator of airlines) if it's a schedule change or cancellation of aircraft from the original destination by the airlines.. Airline is supposed to accommodate with alternate option.. without customer paying any fare diff.. They refused to do it for free.. But as my hotel booking and cruise booking from Singapore to Malaysia was also in place already hence I had no option and unwillingly paid the fare diff and got confirmation from them from chennai..It wasn't enough yet.. On the Top of it again after few days I was informed by travel agency that your chennai flight is not confirmed too.. I straight away approached by calling their paid no. as they do not have toll free no. From india.. 8rs per min call.. And then they said it seems there is no reservation reflecting.. I was again shattered as my family trip is going on Toss and getting unnecessary mental stress..then they said it seems to be a tech glitch and we'll arrange call back within 48hrs from the concerned team.. I have yet not received call back yet from them as per the time was agreed for call back from airline.. Ideally airline should compensate me all the hassle they have given me.. Money for other source of transportation.i would be availing.. Fare diff refund.. * of time due to which I have to take extra days of leave from my office, and most importantly mental stress to me and my family which includes my parents who are old and my wife and kid whose age is 2yrs 6months
I don't want to give even a single star to this airline.. As they don't even follow their regulator's guidelines. But unfortunately do not have the option to uncheck even a single shiny Star.
I am thoroughly disappointed.
Hope IATA team sees this review and do the needful.
P46WTV confirmation no. from al but not reflecting the reservation at their end yet.
Agree the Scoot call centre is hopeless. i booked a flight, i clearly did not tick insurance but insurance was charged. Refund willl take 6-8 weeks so they say. I notice that two of the names were spelt wrongly. I called to inform and request for change of spelling which they say will cost $90 for any change of spelling. Please take note , i am not changing to another passenger. No way i could get the amount reduced. Call centre informed that if i change it online it will cost 60$.
Today i decided to just go ahead and login to manage bookings to make the changes and to my shock, it says any change will cost $120!
This is terrible! Is there anyway this charge be reduced?
Scoot call centre hopeless. No help at all. No email help. would not recommend
Call centre is pathetic. I applied for a refund about 3 months ago because I was told I could from the flight being cancelled and they said it would take 6-8 weeks. I have now waited more than that and they are saying it's going to take another 6-8 weeks. I'm going to be taking legal action against them because that is appalling
Scoot call centre hopeless. No help at all.
No email help.
Will never fly with them again and would not recommend.
Hi, I have flown ‘Scoot’ several times to Singapore and back and the past 2 flights home fr om Singapore to Sydney have been problematic. The first time, the flight was delayed 4 and half hours. Then last Easter Saturday, it was delayed over 2.5 hours... I can understand delays do happen. My complaint is over the poor communication to passengers about delays. Firstly, the staff making the announcements are grossly inarticulate- they speak poor English, have poor enunciation and speak very fast. Announcements are not clear and are only made once. These are my suggestions:-
• Please train staff to keep the passengers updated regularly as to when flights will leave
• Please announce clearly and slowly in better spoken English. Repeat the announcements a few times so that all passengers will hear the message.
• Please train staff to speak loudly.
• During flight safety procedure demonstrations, please speak slowly and loudly
The other complaint is that on Easter Saturday, passengers on the TZ2- flight that eventually left Singapore at 3.35aam were not given immigration cards till the plane landed. Passengers were handed cards as we exited...as a result, we were made to sit on the floor and fill the cards in before going through customs...of course, some passengers were scrambling to get pens to fill in the information. Can somebody tell me what inefficient, inept and stupid person decided to distribute cards when we landed instead of giving cards during the flight itself????
I used to recommend Scoot to my friends but will not now as the standard for this budget airline has gone downhill to the point wh ere I am now willing to pay more for better service.
I hope that management does take on board my complaints and suggestions and not sit on their laurels and destroy what was once a very good budget airline.
Scoot site charges $7 for a seat when you choose not to select a seat. This charge is illegal. The legal counsel at Air Singapore/Flyscoot/Tiger should be aware of this as they can be fined for imposing a charge where it has no legal basis for doing so. Otherwise flight and service was fine.
Scoot offers better comfort.The seats have excellent recline which is way more generous than the other budget airlines I have flown on this route. Scoot flies the B787 which is my preferred plane compared to the other budget airlines which tend to fly single aisle planes for this route.
Appalling service in every aspect of my most recent experience, Call centre is nearly impossible to get through to and when you do the staff are exceptionally unhelpful and refuse to transfer you to a senior or supervisor. Neither are they equipped to answer ANY questions but repeat the same useless information. I will not be flying with Scoot again and will certainly not recommend them to anyone. The web site offers no information about complaint or dispute resolution, only the phone number which takes you back to the same terrible call centre
1) I had recently travelled to Perth using Scoot. Both ways the flights were delayed for more than 3 hours!
Depart from Singapore on 10th Dec was scheduled 13:10hrs but we received sms that the flight is delayed to depart at 17:30hr. On the return flight on 17th Dec original schedule was supposed to depart Perth at 18:40hours but delayed to 22:50hrs!
2) Flight to Qingdao original schedule to depart Singapore on 23rd Dec at 01:55hr was delayed twice! First SMS received was a delay to depart at 05:30hr but a few hours later received a second SMS to inform a further delay to depart at 09:30hr!
Terrible experience with Scoot!!
First time to fly Scoot and all these delays are terrible experience.
My relatives and I took Scoot to Hong Kong from Singapore on 29 February 2016 and returned on 5 March. Before our trips, I was a bit anxious and worried that I would have bad experience with Scoot as I often read bad comments regarding this airline. But it turned out that my first experience with Scoot was great. I enjoyed the flight. The economy seat is better than the other budget airlines that i have ever taken. The flights on both dates were on scheduled and the flight attendants were very attentive. Thank you Scoot. Keep up good work.
Flight schedule to leave Sydney 27/2 13:45hrs. Received an SMS on 27/2 that flight was delayed to 16:45hrs. The Customer Call Center told to me to check in my baggage at least 3 hrs before 13:45 hrs even though the flight was delayed to 16:45hrs.
This is the second time that I had experience flight delays on SCOOT. Some Passenger were even worst off in that they loss their ticket on the connecting flight in Singapore. Some lose a day from their hotel room charges. Perhaps it is better to say Fly SCOOT and lose Loot.
It is strange to see SCOOT advertising to get Customers and then gave out such appalling services with the hope they will fly SCOOT again.
Worst customer service of any airline I've every flown - that's if they even pick up the phone. I had to call 3 times, on hold for more than 20 minutes each time before finally getting through to someone. That someone was curt, impatient and dismissive. Told me loudly, interrupting what I was saying, to go on the website and manage my booking from there. I was trying to explain I had not yet made a booking, I just wanted confirmation of some information prior to making my booking. Apparently this is the equivalent of calling to tell someone you are about to set fire to their house, judging by the attitude I got.
This is the 3rd time in some years I've had to call them and nothing has improved, hence leaving this review. It is strange how such a good looking airline can have such appalling customer service.
The only thing good about Scoot is the plane is nice. Other than that everything else is really poor service - whatever happened to Singaporean hospitality and Singapore Airlines world famous service record. The staff are rude and incompetent.
We ordered 2 hot meals but never got them. We had forgotten that we ordered the meals but then if the staff have two meals on their hands which were unaccounted for aren't they supposed supposed to track down the passengers ??? Or were they too busy eating our food !
The flight manifest or whatever documentation they have should state these things. Never expected this of an airline.
Staff is unfriendly and does not listen to customer speak before they reply, sudden cancellation of flight that has already paid full amount and confirm, without giving notice of flight cancellation. Previous staff told will be refund within 10 days and now Refund has been drag from 10days to 8 weeks. Overall is a very very poor service that I never ever had in my life, even I have brought the insurance and I can't claim back. The staff insist that they are right. I will never ever use this flight any more.
My Scoot Flight TZ22 delay on 12 Dec was the longest delay in all my travels over the years.
The lack of support and more precised explanation were extremely disappointing.
I will encourage my friends and families to avoid Scoot in future.
I have never flown with Scoot before and this is my first time booking. Before I even set foot on the flight, I received a SMS from Scoot stating that my flight from Singapore to Perth was cancelled. I called their call centre and they gave me only two options, to rebook my flight 7 days before or after the cancelled date or to receive a refund via a Scoot voucher. They offered no other compensation whatsoever. This means that I have to pay for an extra night's accomodation in Singapore and take an extra day of annual leave from work. I mean yes the flight was cheap, but to put up with all this inconvenience I don't think it's worth it. You might as well just pay for a full service flight without the added hassle!
Scoot has to be the worst airline in the world.
So I was travelling in a family of four with two small children aged 7 and 3 respectively. We were due to fly out on the 10th at 7am from Hong Kong to Perth, but the plane was delayed to 9pm due to bad weather. We asked the check in counter in Hong Kong if our seats in the connecting flight from SG to Perth will be secured and was assured that we were but they were not able to provide us with boarding passes in HK. We then boarded the flight from HK to SG and then waited for 9hrs at SG airport for the 1230pm flight on the next day. At around 7am, we went to the transfer desk to enquire about our boarding pass and we were told that we had to wait for the manager to arrive first - which he didn't do so until a couple of hours later. In the meantime, we are seeing the plane boarding and we were getting anxious. Our family went from check in desk to transfer desk like a bouncy ball played by the Scoot and we were told by a certain David (probably the manager, but he couldn't give us his last name) very rudely that if we didn't want to talk to him, talk to someone else, and also, and here I quote " this is how budget airline operates". Eventually, they told us that the flight was FULL and the next available flight was the 15th - five days away!!!! In the mean time, one of the Scoot personnel was kind enough to get my wife on the phone with CS in Hong Kong - who managed to secure seats for us for the very next day (because the flight has left already after hours of haggling). What I really want to know is - why would SG ground staff tell me that there are no available seats until the 15th but HK CS were able to secure seats for the next available flights? Can seats just miraculously appear? I will be sharing my experience with Scoot (not that they could care, given the attitude of their employees) and all media outlets in both HK and Singapore and maybe even Perth.
I have been waiting more than 8 weeks for my refund from scoot.
They cancelled my return flight and no available within the dates, so I had to cancel the whole trip.
I asked for a refund in april, its now almost end of june, just spoke to their call centre, and they say its processing!
How difficult isit to push the refund back into my credit card!!!!!
Awful! Never seen this. I booked a flight, they sent me confirmation and e-ticket and this morning I received an SMS saying "Booking cancelled, call our Call Center"
I'm French, the call center number is in Asia, they keep me waiting for hours... No email available, this is a nightmare.
Never ever use their services!
I am very put off by the call center. I booked in February 2015 for May 2015 flight to & fro Sydney. The flight Sydney to SG was cancelled. Just an SMS not even a contact number to call.
After a search online, and a call to them, I was given a choice to reschedule within 7 days or take a voucher. I do not need both because I have to fly back on that date and I do not intend to travel within 6 months. The call center staff keeps repeating the same answer when I asked them other questions. It is frustrating talking to someone who has no personal touch.
There is no way to send my feedback to scoots or make an online inquiry to them.
This will be the first & last time I will travel on Scoot or any budget airlines.
Scoot on line booking is the worst n NOT user friendly, the most screw up web site. When there is a promotion , don't ever try, you will be very frustrated, I think it is just a show. when you about to made payment, something will happen and you need to key in all over again and than the prices started to change.
Worst. Airline. Ever
Made a single booking for a flight from Bangkok to Sydney with a short stop over in Singapore. As I was checking my bags in in Bangkok I noticed the luggage tag said Singapore. I questioned this and Scoot said that I will have to pass through immigration in Singapore, collect my luggage and check in again for the flight to Sydney. I made a single booking not two separate ones!
The flight was delayed in Bangkok so when I arrived in Singapore there was no time to recheck the bag. It was under 1 hour before the flight and check in had closed. I then had to pay $40 (Singapore) per bag to have them transferred...but wait this is the best part... The plane I then got on was the SAME ONE as I had just got off!!! They took my bags off the plane, took my money and put my bags back on the same plane!! I was one of about 60 passengers that went through this
Flight was fine. Good aircraft, good staff on board. Ground service is non-existent.
I left my near new phone on board - my fault BUT - I have not had a single response to multiple emails and calls trying to recover it. When I call their service line, somebody in the Philippines tells me that the only thing they can do is provide a number for their ground services provider in Sydney, which is manned 9.30am to 1.05pm daily. This number does not answer, ever. More than frustrating.
Lost my bag from gold coast to Singapore and have not helped me with locating it. Keep saying to call lost luggage in Singapore but they don't answer. Scoot couldn't care less. Very disappointing as i paid extra for baggage help.
Flew scoot airlines from Hong Kong to Melbourne with a transfer in Singapore. Flight from HK to SIN was ok - except very rude cabin staff who would not even help on the smallest things and always had an unhappy face. Now once arriving in Singapore for the connecting flight to Melbourne on Singapore Airlines - they had lost my ticket reservation. It did not exist. I called Scoot Airlines and they informed me that they were contacting Singapore Airlines to resolve the issue. 10 hours later I miss my connecting flight whilst hearing scoot staff and Singapore Airlines staff argue about whether I really had a ticket or not. Finally a manager at Singapore Airlines let me check in for the next available flight - 4 hours after my original scheduled "ticketed" flight. When I booked and paid at the Scoot website it stated the flights were "confirmed" which I now know was a lie. I had since requested a refund for the return leg of my flight as they have now also told me they have "lost" the reservation from Melbourne to Singapore. The refund will take 8 weeks (as they say normal operating procedure). This is an absolute rubbish airline - Never fly or you will just * your money and time. All full of lies and the call centre knows absolutely nothing - all they do is "wait for feedback from Singapore HQ" which usually takes more than 8 hours whilst I am waiting at the airport wondering if I have a connecting flight or not. Funny that the Singapore airlines staff told me that this happens almost everyday with Scoot customers. DO NOT FLY WITH SCOOT
Dear Scoot Team,
I flew on Scoot for the first time from Perth to Singapore on Friday 30th May 2014 and had a wonderful experience on board. It was like flying on a premium class plane but paying a budget price.
Very comfortable ride and staff were all very friendly and helpful.
My only suggestion would be offering a better variety of food and your food serving size needs to be a little bigger for the price you charged.
I am so impressed and have booked to fly on Scoot again for a return trip Perth/Sin on 29th June and 15th December 2014.
Thanks again for providing me with a better alternative in my travels.
I want to complain about Scoot Customer service.
Due to my father medical condition I have to reschedule/get the refund of the Scoot flights that I bought long time ago. They asked me for my father medical certificate and proof of relationship, which I provided. After a few days without response and a few follow up emails they told me that the they can’t accept these documents because they are in Spanish – I explained that I am Spanish and they hospital my father is in Spain, therefore all the legal documents are in Spanish, although they refused to accept them so I provided the translation of all documents.
After more than 10 days trying to get a response, several emails and phone calls I have not get any response from them and my original flight are for May 1st(I am running out of time). I have asked several times for the contact of someone to escalate this issue but they have not provided it either.
I feel so disappointed with such a customer services and lack of response and I do not know how to solve this problem, this is why I decided to write here to see if someone has had been in the same situation.
My 1st and last trip with Scoot, paid for WIFI,not on the aircraft. Service non existant took 3 hours of 5 hour flight to get a drink. No one answered the call buttons they were going off everywhere but no one to be seen. We had medical emergency on board and the flight crew seem to fummble their way through medical kit trying to find right gear for volunteer doctor who helped.
I would never fly with scoot again. The price is only slightly less than other good airlines, however the service is shocking. I have been in the Philippines for 2 weeks. When arriving at the airport for my return flight I was informed that there was no flight, however I have paid for this flight and I even checked my booking again online the previous day.
The call center "help" was extremely useless and kept apologizing but was not able to put us on a different flight at least or offer any kind of help after being stuck with them for 1.5 hours on the phone.
I still do not understand how it is legal for an airline to take money off people but provide the service sold!!??!!
We had to buy another flight (very expensive of course as it was for the same day) with a different airline to be able to finally make it home to Australia.
I am shocked about the lack of service and how customers are being ripped off like this! How is this airline still operating??
Does anybody have advise how to contact them successfully? The call centre is hiding behind excuses and putting customers on hold for ages in order to not have to help actually...
I flew Scoot from The Gold Coast to Bangkok. By far, the worst experience with an airline I've ever had. First they cancelled my original flight. I was able to reschedule, but only for two days before my original departure date, thus making me alter ALL of my plans for my time in Aussie.
This airline is also a 'bare minimum' so be very aware when purchasing a seat (and really you only get a seat). They can't even provide water on a 7 hour flight. Worst off, come to find out upon check in that I didn't pre-purchase baggage (yes, my fault). However, the price they charge is sheer robbery. $140 from OZ to Singapore PLUS another $50 from Singapore to Bangkok for one 14kg bag!!! They make you clear customs, collect baggage an re-check in.
I really am not a complaining traveler and really do make a point to 'roll with the punches' but as a backpacker, this was a huge, unexpected blow. I wrote them a review with my much more detailed, terrible, experience about a month ago and have heard nothing back... Crickets. Really not that surprised as they are probably dealing with a million other complaints.
Will never ever fly Scoot again. Booked flight from SG to Bangkok. Ordered a meal online. When I am on the plane I did not receive my meal! They said they ran out of stock. This is ridiculous, I pre-ordered and they said they ran out of stock. Doesn't help when you have a rude stewardess who keeps insisting on me eating something that I cannot eat. Fly at your own risk, fly only if aria sai is full!
Airline is ok, as expected for budget airlines, but
the website, reservations site is horrific, extremely "tricky" to navigate as they hit you with options
that you may not have intended to choose.
Got bumped off a flight from Tokyo with no explanation. They said an email had been sent. Definetly none received by me. Staff were no help at all. Complaints receive mostly auto generated responses. Refusing to refund. Had to fly back with another airline. Complaints department very difficult to contact and deal with. Will never ever ever consider flying with these incompetent dishonest people again.
I have requested for a refund since 15th of Jan 13 but until now nobody has done anything for me. I have called the customer service center many tims but they never help me. They requested me to provided supporting documents which i did but they are still unable to processing my request. It's difficult to talk to them either over the phone or through emails. I never had such bad service before. I really don't know when they will be able to get me the refund...
The worst airline I have ever flown with. The plane was late on take of arriving in Singapore several hours late. Our connecting airline had left and our tickets sold to a Chinese group. No assistance from Scoot staff could not give a hoot at Singapore Airport. 45 passengers were out of pocket including 9 from my family. i will never recommend Scoot to any person. Shame on you Scoot.