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Home / World airlines / Bahamas / Bahamasair

Bahamasair

Country: Bahamas
National airline of the Bahamas, domestic and regional services
IATA code: UP
ICAO code: BHS
Head office: Bahamasair House, Coral Harbour Road, PO Box N-4881, Hangar 2, Nassau, N-4881, Bahamas
Phone number: +1 242 702 4140
Fax number: +1 242 322 6571
E-mail: pcartwright@bahamasair.com
Web-site: www.bahamasair.com
Year established: 1973
Main bases and hubs: Nassau International
Fleet: ATR 42, ATR 72, Boeing 737-500

Traveller Rating:

Bahamasair. Airline code, web site, phone, reviews and opinions.
Copyright Craig McCorriston

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Reviews & Opinions of Bahamasair:

15 December 2017 Guest

They lost my bag and I'm having a real problem getting someone to answer the phone

14 November 2016 Guest

We own a condo in Freeport and fly out of Ft. Lauderdale about twice a month for the last couple of years. Yea, we try to save a buck by flying the cheapest airline but Bahamas Air is the worst. Flights are delayed from an hour to six hours, yea we waited until midnight to catch our 5:30 flight. Also, we can check in at Lauderdale in less than 5 minutes, but in Freeport it takes at least 1-1/2 hours. Then at both locations, we wait for the delay announcement and it comes within 10 minutes of boarding. We're going to pay extra to fly Silver or anyone else!

23 January 2016 Guest

Really bad service and communication from Bahamasair. I flight from Nassau to Havana and never get my luggage. I am now waiting for 20 days on getting my lost luggage. And I was not the only passenger on that flight who didn´t get their luggage! Never ever fly again with them!

12 August 2015 Philip

I have been flying somewhere or other in the world at least once or twice a month for over twenty five years and Bahamas Air has beaten all others to the bottom of the pile. Fr om other reviews I've read this is not unusual. However, I wanted to add my recent issues with them. My girlfriend and I flew round trip from Nassau to Cuba. Our return home was delayed for three days due to incompetence and failure to follow up on promises. On the way back, the flight was oversold and we were bumped off in Havana. There was no call for volunteers and no consideration of priority for those with connecting flights in Nassau or nowhere else to go in Havana. According to local staff, this had NEVER happened before and they were completely unprepared to deal with it. "Come back in two days" was their initial statement. They were eventually coaxed into arranging a hotel and were great about it - very embarrassed that it had happened, etc. It still took around five hours of messing about in the airport, however. We had very little cash left (because we thought we were about to leave) and as US credit cards don't work in Cuba, we were pretty much stuck and were not even able to contact the other airline that was getting us home from Nassau. A VP from Bahamasair, Mr. Van Diah, got involved. He told us to ask for him when we got to Nassau and he would sort everything out. When we got there he was unavailable and neither he nor anyone else had done anything at all. As a result, we wasted most of the day in Nassau airport then got stuck for another night in Miami before finally making it home 3 days late. To add insult to injury, the complaint process is absurd. After more than four months, Bahamasair eventually offered us a pittance for compensation, in travel vouchers - which I am unlikely to use as I will not subject myself to their appalling service again. One star may seem harsh as they did provide us with accommodation and (lim ited) meals for part of our delay. Also the people we actually dealt with face-to-face were great. However the utterly incompetent way they handled everything pretty much trumps any positive aspects.

All Reviews of Bahamasair

Bahamasair Discussion:

13 May 2018 SU535

This is not the Bahamasair carrier' site here, but the discussions on the services of the Bahamasair. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

22 December 2017 Extremely upsaet

Worst airline and customer service I have ever dealt with Not sure if they are lazy or just stupid lost our luggage with all our xmas presents no follow up and don't care 'their attitude is to bad

01 June 2016 Guest

just do not bother flying with Bahamas Air - flying from Nassau to Ft Lauderdale they lost my bag. no excuses, no acceptance of liability, no cares. totally not interested. 8 weeks, 50 emails, multiple phone calls for compensation for the lost luggage. if you fly with them you risk everything. no one accepts any responsibility and there is no customer service. my advice- swim there, rather then take Bahamas Air

13 May 2016 Abilio franca

We have been flying on bahamasair for many years last year we had a couple of problems with bahamasair I wrote a letter and never heard back. This year we made reservations for 3 for July 30 to August 6 2016 we have a timeshare in paradise island beach club . Pibc changed our week from July 30to August 6 to August 6 to August 13 we contacted bahamasair and the girl told us it would cost us 777 dollars more well we can't afford that so the girl said we would lose all of our mon almost 1000 dollars this is horrible we saved all year for this vacation now my grandchildren are disappointed,we need some help, so many years flying with bahamasair, if you cannot help us I will write to every agency in our government and put this all on Facebook and word of mouth and of cause we'll never fly bahamasair again,please,please help us, our booking no. Is 10670742471 and conf.no.QQCGOS. Thank you abilio

Discussion of Bahamasair

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