My husband and I made reservations on Aer Lingus in September, 2014. We also paid for upgraded seats at a cost of $160 for the 2 of us. Our trip was the middle of May, 2015 to Ireland. When we checked in at the Aer Lingus desk in Chicago we received seats that were not the ones we paid for. We were then told that our seats were given to Aer Lingus Gold Circle Members. How nice! So we were assigned other seats. On the return trip from Dublin when we checked in, we again were not given the seats were previously selected and paid for and were told by the ticket agent this time after checking with her supervisor, that we merely requested these seats and they were not confirmed with payment. Knowing that was not true, I looked up our credit card statement when we got back home and sure enough on the statement it showed 9/25/2015 Aer Lingus $160.00. And once again, we were given other seats on the return trip home.
There were two other people traveling with us and they got their assigned and paid for seats both ways.
Once we were on the plane, we also realized that the upgraded seats we paid for were the same exact size as any other economy class seat in that plane. So don't be fooled by thinking that an upgraded seat means a bigger seat! Check closely if you decide to upgrade. Upgrading means you get to board first. Wow . . . $80 per person to board first.
Would I consider flying Aer Lingus again in the future? I don't think so.
The information on baggage charges is confusing to say the least. As so rudely explained at check-in in
Cardif, (and not clearly explained on their website), one extra bad will cost you approximately 3 times the
price of the full ticket. Not a nice surprise when you travel with bags. If you are traveling with any bags try
flying another airline. I will go a long way to avoid flying with Aer Lingus ever again. If you are traveling with
any baggage it is air piracy at its best. Very disappointed in the check in staff and the airlines form of