Aer Lingus Reviews

30 November 2025 12:11:00 Trish Klamm

Aer lingus are currently advertising flights and sale prices that do not exist. I made a reservation on Nov. 26th and received a booking reference along with a notice saying if I didn't get an email within 24 hours to call them. I called the next day and was told the booking had failed and to make a new reservation. So I did this on Nov. 27th. Same thing happened so I called on the 28th, only to be told this reservation had also failed. I made a third booking on the 28th and same thing again so I called today, 29th, and was again told the booking had failed and the fault was with their partner airline United Airlines. I find this extremely odd as on each booking I chose different dates, different flights and also different connecting airports. I am wanting to book a flight to Dublin from Kansas City and unfortunately there are no direct flights. Aer Lingus should not be showing flight connections and prices, allowing people to make bookings, and then have them call 24 hours later to be told "sorry you don't have a booking". I have used Aer Lingus for years and have never had this experience before, it's disgraceful!

18 January 2025 12:01:00 John M.

Have always loved this airline and always felt I was “home” whenever I would board it from USA. Flight crew have always been good in my experience.
However, their customer service, in recent years, is TERRIBLE! Spent near 7 months waiting for a refund that was owed because of their own doing. Almost no communication and I would surely still be waiting if I didn’t escalate it. But first, they even tried to refute it by claiming my flight switch was the result of something that it clearly was not! .( It was 100% due to the pilots strike last June.) Even then, got paid back to the exact penny. One would think they might throw in a flight voucher or something to combat credit card fees and major inconvenience. Not even an explanation or truly sincere apology. Very disappointing. Will be doing some serious consideration of whether I trust them for my future flights.

31 May 2015 12:05:00 Roger

My husband and I made reservations on Aer Lingus in September, 2014. We also paid for upgraded seats at a cost of $160 for the 2 of us. Our trip was the middle of May, 2015 to Ireland. When we checked in at the Aer Lingus desk in Chicago we received seats that were not the ones we paid for. We were then told that our seats were given to Aer Lingus Gold Circle Members. How nice! So we were assigned other seats. On the return trip from Dublin when we checked in, we again were not given the seats were previously selected and paid for and were told by the ticket agent this time after checking with her supervisor, that we merely requested these seats and they were not confirmed with payment. Knowing that was not true, I looked up our credit card statement when we got back home and sure enough on the statement it showed 9/25/2015 Aer Lingus $160.00. And once again, we were given other seats on the return trip home.

There were two other people traveling with us and they got their assigned and paid for seats both ways.

Once we were on the plane, we also realized that the upgraded seats we paid for were the same exact size as any other economy class seat in that plane. So don't be fooled by thinking that an upgraded seat means a bigger seat! Check closely if you decide to upgrade. Upgrading means you get to board first. Wow . . . $80 per person to board first.

Would I consider flying Aer Lingus again in the future? I don't think so.

16 November 2012 12:11:00 on the Red River

Are Lingus
The information on baggage charges is confusing to say the least. As so rudely explained at check-in in
Cardif, (and not clearly explained on their website), one extra bad will cost you approximately 3 times the
price of the full ticket. Not a nice surprise when you travel with bags. If you are traveling with any bags try
flying another airline. I will go a long way to avoid flying with Aer Lingus ever again. If you are traveling with
any baggage it is air piracy at its best. Very disappointed in the check in staff and the airlines form of
"robbery".