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Home / World airlines / United States / United Airlines

United Airlines

Country: United States
Extended rout network wuthin the USA and internationally
IATA code: UA
ICAO code: UAL
Membership in the alliance: Star Alliance
Head office: United Airlines, Inc. PO Box 06649 Chicago, IL 60606-0649 United States
Phone number: +1 847 700 40 00, +1 800 864 83 31
Fax number: +1 847 700 22 14
E-mail: media.relations@united.com
Web-site: https://www.united.com/ual/en/us/
Web-site: Year established: 1926
Main bases and hubs: Chicago O'Hare International, Denver International, Houston George Bush Intercontinental, In Guezzam , Los Angeles International, San Francisco International, Tokyo Narita International, Washington Dulles International
Fleet: Boeing 737-700, Boeing 737-800, Boeing 737-900, Boeing 747-400, Boeing 757-200, Boeing 757-300, Boeing 767-300, Boeing 767-400, Boeing 777-200, Boeing 777-300, Boeing 787-8, Boeing 787-9

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Reviews & Opinions of United Airlines:

09 September 2017 Marlyn Martinez Jones

The worst airline ever. Customer Service is very poor and not professional at all We have an extremely horrible experience last week being stranded in Seattle for 3 days with much luck on getting us back home. THE WORST ever And I sending a huge complaint to FAA on this airline, I hope they go bankrupt

01 June 2017 Khue Pham

I recently had an unpleasant travel using United airline traveled from Japan to Guam. Flight attendants' attitude was unpleasant (rude) when I was asking to borrow a pen. Minor issue like this seem unimportant but it is enough for me to say that was the last time I traveled using UA. What happens to UA customers services? After all, all of your revenues is coming your customers.

06 January 2017 Guest

Worst airline ever!!!! I will never fly United again. Its been 4 days since we got home and they still can't locate our luggage. How is this possible!!!! We have tried calling and after being put on hold for close to an hour, they still can't tell us anything. We are in 2017 folks, get it together. Every agent we have spoken to has been rude and has zero knowledge of what's going on. Does United not believe in updating their computer information so every non-speaking English agent can at least familiarize themselves with what's going on via the computer. I have left messages at the head office, no one has returned my call. So unprofessional. They don't care about the customer after they have received their flight payments! Terrible service!!!

25 August 2015 Guest

Worst airline in the world! Reserved seats were taken, special meal request didn't go through, technical problems and flight delayed - 3 gate changes in 30 minutes and worst: incompetent, disrespectful staff. Did anything go well - oh yes indeed: WHEN THEY TOOK MY MONEY. No problems during that step of the process. What a horrible airline.

All Reviews of United Airlines

United Airlines Discussion:

22 September 2017 Al Liu

I have applied for a position with United and my application got LOCKED. The response ask that I contact the system administrator of the webste, United Airlines. The message does not provide and phone number to call to unlock the application. The lock is been about SIX months. Please provide the name and number that I should call?

24 August 2017 richard schmidt

the new economy seating policy of not assigning seats is quite discrmaitory to the people flying economy, especially to the older travelers. Its just another way for the customer to be made to purchase a ticket costing $40.00 more.

09 July 2017 Guest

Terrible flight experience. Flight delayed 2 hours, missed connecting flight, spending night in San Francisco airport, no hotel, UA stated it was Air Traffic Control's fault. Customer service was rude and cold. Can't believe the treatment. We are military and travel a lot. This was one of the worst. Thank God for USO. I will do my best to aboid United Airlines.

08 July 2017 Mrs Gillian Ruddock Jones

I recently traveled on United - MCO to IAD. I was on my way to Seville via Frankfort. This was the afternoon of June 14. A band of thunderstorms hit the Eastern Seaboard and all airports in the area were closed. Since it was obvious that I was not going to get away that day, one of your employee SCOTT A spend an incredable amount of time trying to help me and finally managed to get me out the next day via Madrid and I made my cruise. I would like to thank him again and mention that this is a special employee and you should be very proud of him.

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