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Home / World airlines / United States / United Airlines

United Airlines

Country: United States
Extended rout network wuthin the USA and internationally
IATA code: UA
ICAO code: UAL
Membership in the alliance: Star Alliance
Head office: United Airlines, Inc. PO Box 06649 Chicago, IL 60606-0649 United States
Phone number: +1 847 700 40 00, +1 800 864 83 31
Fax number: +1 847 700 22 14
E-mail: media.relations@united.com
Web-site: https://www.united.com/ual/en/us/
Web-site: Year established: 1926
Main bases and hubs: Chicago O'Hare International, Denver International, Houston George Bush Intercontinental, In Guezzam , Los Angeles International, San Francisco International, Tokyo Narita International, Washington Dulles International
Fleet: Boeing 737-700, Boeing 737-800, Boeing 747-400, Boeing 757-200, Boeing 757-300, Boeing 767-300, Boeing 767-400, Boeing 777-200, Boeing 787-8, Boeing 787-9

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Reviews & Opinions of United Airlines:

06 January 2017 Guest

Worst airline ever!!!! I will never fly United again. Its been 4 days since we got home and they still can't locate our luggage. How is this possible!!!! We have tried calling and after being put on hold for close to an hour, they still can't tell us anything. We are in 2017 folks, get it together. Every agent we have spoken to has been rude and has zero knowledge of what's going on. Does United not believe in updating their computer information so every non-speaking English agent can at least familiarize themselves with what's going on via the computer. I have left messages at the head office, no one has returned my call. So unprofessional. They don't care about the customer after they have received their flight payments! Terrible service!!!

25 August 2015 Guest

Worst airline in the world! Reserved seats were taken, special meal request didn't go through, technical problems and flight delayed - 3 gate changes in 30 minutes and worst: incompetent, disrespectful staff. Did anything go well - oh yes indeed: WHEN THEY TOOK MY MONEY. No problems during that step of the process. What a horrible airline.

06 July 2015 jw_ia

United operates a flight fr om Entebbe to Chicago, wh ere the first leg is handled by Brussels Airlines. We couldn't check in, because Brussels couldn't find our confirmation using United's confirmation code. We nearly missed the flight while holding in our hand, a printed confirmation that I had re-confirmed (by phone) twice prior. The last confirmation call I made was about 24 hours before the flight. United said, "present your passport and the confirmation number at the desk of Brussels Airlines and this will get you checked in." This was a complete lie. Fortunately, the guy at the Brussels desk was smart enough to know who to call and got us through 15 minutes before the flight was scheduled to depart. I swear, this company is staffed with idiots, operated by morons and lead by utter fools. I don't know how they stay in business.

13 May 2015 Steven Liu

Worst flying experience ever. United Cancelled our connection flight and did not let us know until we've landed at the transit airport. Turns out the plane never took off from the other airport hours ago. They could have told us prior to us boarding the first plane (which was delayed anyways), but no, we had to spend overnight at a strange city(Denver), lost a day and hotel deposit of our vacation at the final destination (Hawaii) with no amenity. Instead of offering compensation, we had to beg for it afterwards through email (not even a phone# to call!). And all we get is $200 travel voucher means we have to spend more money if we ever want to fly with them again. And they have refused to make any further accommodation with any ensuing conversation. Very disrespectful to their "valued customers". And the seats on this plane were the tiniest ever. I am only 5"11 and my knees are touching the seat before me. We also had to sit separately with crying babes on our ears with the rebooking- a total nightmare!

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United Airlines Discussion:

13 April 2017 Guest

Concussion, Broken Nose and Lost Teeth for simply saying УnoФ is from United Airlines right here in America? wow!!

13 April 2017 Guest

United Airlines is a bigger threat to America than ISIS. One threat is from thousands of miles away. The other threat of Concussion, Broken Nose and Lost Teeth for simply saying УnoФ is from United Airlines right here in America. United Airlines is a terrorist organization!!

13 April 2017 Guest

Disgusting airline!!!! I had the absolute WORST experience traveling and dealing with these so called people. My bag was opened and items were taken out while I was en route to my destination and they have the world most horrible customer service that doesn't give a * about their customers. All they want is your money. I will never ever travel with United again!!!! Stay away everyone!

12 April 2017 Barbara

I will never fly your airline ever again. You should be ashamed to beat a passenger. Is that what you consider customer service? I hope he sues your company for everything and sends you out of business.

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