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Home / World airlines / Germany / Lufthansa


Country: Germany
German national carrier, worldwide operations from Frankfurt and Munich hubs
IATA code: LH
ICAO code: DLH
Membership in the alliance: Star Alliance
Head office: Lufthansa Aviation Centre 60546 Terminal 1 Abflughalle A Frankfurt, Germany
Phone number: +49 69 86 799 799
Fax number: +49 69 69 646 01
Web-site: Year established: 1926
Main bases and hubs: Frankfurt, Munich
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321, Airbus A330-300, Airbus A340-300, Airbus A340-600, Airbus A350-900, Airbus A380, Boeing 747-400, Boeing 747-8

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Reviews & Opinions of Lufthansa:

07 June 2015 Guest

С данной компанией связаны только негативные впечатления . Возвращались с Франкфурта в Осаку(до Франкфурта летели этой же компанией, в Японии проблем не было). На стойке регистрации, для бизнес класса, перепутали билеты, дали билеты эконом класса, непонятно как такое произошло, впервые с этим столкнулась. Естестественно внимания не обратили. прошли иммиграционный контроль , пошли в лаунджи. Девушка на стойке , сказала , что не может нас пропустить , так как у нас билеты эконом класса. Я ей показала электронный билет(билеты были приобретены в японской туркомпании), в котором было указано, что у нас билеты бизнес класса, на , что она сказала, что ничем помочь не может и куда обращаться с данной проблемой, не знает. Мы пошли к секьюрити, она сказала, что следует обратиться в сервиз Люфтганзы. Пошли туда, они отправили к стойке выхода на посадку. Служащие сказали, что произошла небольшая путаница и нас без проблем должны пропустить в лаунджи если мы покажем электронный билет и объясним ситуацию. Вернулись в лаунджи. Обьяснили ситуацию, но девушка сказала, что всё равно не сможет нас пропустить . Позвала старшую по лаунджи, я попросила ее позвонить на стойку регистрации , чтобы они потвердили, что у нас билеты бизнес класса, на , что она ответила, что никуда звонить не собирается , билет электронный смотреть не будет и чтобы я убралась из лаунджи . У меня навернулись слезы на глазах, все это было сказано в присутствии моей дочери и нескольких пассажиров , стоявших в очереди, которая образовалась за нами. служащая , ехидно поинтересовалась :"вы, что плачете?", я ответила:"Да". Она , улыбнулась и сказала , чтобы я убиралась из лаунджи , иначе позовет охрану , которая меня выведет. Я ушла со слезами, мой ребенок был просто в шоке, (проплакалась в туалете, это было очень унизительно), пошла снова на стойку Люфтганзы, они сказали ждать. Когда уже все начали заходить на посадку, только тогда нам выдали билеты бизнес класса . И НИКТО НЕ извинился!!!!! НИКТО!!! Да еще и билеты дали в разных местах(изначально все было заказано , чтобы сидеть вместе с сестрой и ребенком рядом), пришлось просить других пассажиров пересесть. Никогда больше не воспользуюсь услугами этой компании. Отвратительно отношение к пассажирам !!!!

13 May 2015 David Aylen

Well my Lufthansa nightmare has begun. After paying $5000 for a Business Class ticket from LA to Moscow via FF they lost my luggage. What's worse is they have been completely indifferent and insensitive about this. It's not as if I lost my toothbrush. I lost my very best personal items and no one is doing anything about it. I am guessing their handlers stole it. I'm quite devastated about their total indifference. I've been checking several times a day and there is nothing. I had no idea there would be such a lack of help from them and I expect I will have to sue them and even then I am sure they will ignore me. As a business class passenger I had hoped they might go out of their way to help but it seems nothing works at all. What should I do now?

23 March 2015 Guest

My flight with Lufthansa from Dallas, Texas to Krakow, Poland was cancelled. I did not receive an email or any notification. I was required to switch my flight to American Airlines. After a wait of several hours, the American Airlines flight was cancelled. We were forced to wait about an hour in line to reschedule flights. At my layover in Frankfurt, I asked the airline customer service to check and make sure my baggage would arrive on time. The representative assured me that my luggage was on the plane. Upon arrival at Krakow, I was informed that my luggage had not arrived. Four days later I finally received a phone call to inform me that my luggage was still in Dallas. It has been six since I left Dallas. I have yet to receive my suitcase. I cannot imagine worse customer service that Lufthansa offers its fliers. They simply do not seem to care the hardship they cause their customers. I will never fly with them again.

24 January 2015 David Hedison

Major family medical emergency before the flight. I went on-line for my flight leaving Boston (Cost $1,500 in economy off season) and looked to see if I should re-book or what. They gave me the option to click Request Refund. I didn't know it was an option. I clicked it. A week later, I saw a credit of $107.00 to my credit card. I called Lufthansa and they said, when you clicked Request Refund you gave up your right to rebook and we can only refund taxes. I said that I would have re-booked then. Sorry, das is too late. The Request Refund selection is deceptive. And I honestly thought the Request Refund was for the upgraded seating I had paid for a few days earlier. Nope. That is also non-refundable. I received a nice letter that stated sorry. You had a highly discounted seat. Hmmmm. I usually pay far less than $1,500. And to please travel Lufthansa again. Never again and filing a claim with as many agencies as possible. Why would anyone request a refund for a ticket of $107.00 when they can rebook and pay +/- $250 on a $1,500 ticket. Nancy Mann of Lufthansa sent me the note.

All Reviews of Lufthansa

Lufthansa Discussion:

13 May 2018 SU535

Reply on previous 2017 messages. This is not the Lufthansa AG carrier' site here, but the discussions on the services of the Lufthansa AG. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

31 October 2017 Kaimuk Bjork

Dear Lufthansa, I am a regular customer with your airlines. I would like to inform you about my recent flight with Lufthansa. My journey started in Bangkok, I flew to Frankfurt as a connecting destination before landing in Copenhagen. My flight information is attached to this mail. My flight in Bangkok was suppose to take off at 23:00, however after we entered the plane, the pilot announced the flight would be delayed as there was no flight plan. After two hours, we finally set off. 12 hours later, we have arrived in Frankfurt where I was already late for my connecting flight to Copenhagen. Other customers and I were promised to go on the next flight out, but sadly this was not the case. We were treated badly by the workers in the airport. They sent us to the wrong people and refused to help. Later I was put on a flight at 5pm, where the others were put on one at 12pm. I waited 8 hours in the airport, baring in mind I was getting over a flu, suffering high fever. I believe this journey with Lufthansa was quite disappointing as it was a big inconvenience, I am hoping to receive some kind of compensation for the inconvenience lufthansa had created upon my journey. I fly to Thailand and back to Denmark every 2 months and have recently done that with Lufthansa and will be doing so again in December. I hope the next journey will be a pleasant one. Hoping to hear your response soon. Best Regards, Kaimuk Bjork

07 August 2017 * you

What a * airline, never call there passengers at the gates even do they change the gate and sometimes it takes a bit to get to the changed gate, booking online with them is a trick also, i find it strange that when you book the flight times it's in AM an PM. But when you go PM and you think all is ok. Well think again they work on 24 hour clock???? Shore airline. I have more to say about this airline but could not be bothered. Because I will not fly this * airline again.

30 June 2017 Guest

With medical issue (giving a birth on the same day of flight), I requested a refund for non-refundable ticket. Lufthansa assured it would be refunded and to make sure, I called again and confirmed. However, they didn't and when I rang third time, they changed words and repeating same words in a very rude tone. I can't help you. I can't give you contact nor email of relevant department. He cut out all my requests and declined to refund which twice assured with his colleagues. But he claims they are not his colleagues because there about 20000 people are working for Lufthansa. Again, terrible customer service which was worse than budget airlines. I won't fly with them ever again.

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