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Home / World airlines / Belgium / Brussels Airlines

Brussels Airlines

Country: Belgium
International services from Brussels to European destinations
IATA code: SN
ICAO code: BEL
Membership in the alliance: Star Alliance
Head office: B. House, Brussels Airport Building 26, Ringbaan, 1831 Diegem, Belgium
Phone number: + 32 2 754 19 00, +32 0 781 88 88 9
Fax number: +32 2 754 19 10
E-mail: callcenter.en@brusselsairlines.com
Web-site: www.brusselsairlines.com
Year established: 2007
Main bases and hubs: Brussels
Fleet: Airbus A319, Airbus A320, Airbus A330-200, Airbus A330-300, Bombardier Dash 8 Q400, Embraer ERJ-145

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Reviews & Opinions of Brussels Airlines:

16 March 2017 Guest

WORST EVER ..... Flight gets cancelled and the promise to pay the train ticket to the nearest airoport to take another flight instead ..... loosing around 3 hours, and when you ask them after to do what the promised (pay the train ticket) the dont know anything and dont show any help ...... NEVER EVER agan such a scam company

16 December 2016 SK

Took a flight to London with Brussels Airlines via Brussels in September - luggage arrived three days after me and the night before Leaving. Was offered И200 compensation but this has never been paid. Have sent emails & called and every time they promise settkement. I think they are hoping i will get fed up & stop asking.

17 September 2016 AB

I had the misfortune of booking a flight with Brussels Airlines from London to Moscow. The flight was delayed from departure which meant that I essentially missed the onward connection. They put me on an Aeroflot flight that flew into another airport. My luggage didn't follow. I spent all my holiday in Russia chasing this up. When I called the Brussels Airlines call centre, the rude bitch basically told me that it was not their problem. Yes it was. I did not pay Aeroflot to get me and my luggage to Russia. I paid Brussels Airlines. No response to my emails. Still chasing my tail. Avoid flying with these incompetent managers.

19 August 2016 Guest

I bought two tickets Brussel airlines for me and my daugther. Unfortunately, our first names were merged together. Service centre cancelled my reservation and promise to return back money. I bought other tickets instead. That was at the beginning of May. One ticket was really refunded in June. But the second ticket is not refunded up to now. I am waiting already four months. Service center promises to return me money back but they did not. Moreover, our bagage was lost in Brussel. I have a very bad impression about this company and do not recommend it to all people.

All Reviews of Brussels Airlines

Brussels Airlines Discussion:

29 June 2017 mayur shah

hello, here i am requesting to follow some suggestions. 1. during day flight please provide food twise.beacause brussels to mumbai 9 hour flight and plus time diffrance.so kids and people are getting hungry.and that time you just give one friut or small food is not ok. 2.mumbai brussles if you provide one time food instade of twise that is ok.bcas most of the people finished thair dinner at that time. 3.please donot charge in flight for use of empty seats and baby seats.this is complitly not good for flight reputation. 4.please upgrade your entertaintment as regularly as possibal. 5.please do not look forwaed for small small waights while check in.like pruse,or kids purse ext. 6. please try to be on time for the flights.it is always late from brussels and early to brussels. 7. please take care of vegitatrian foor speciaaly for food cantains. it shoud be without eggs and meats and fish. i am sending this messege as a friend on behalf of all the diamond community in antwerp.who are the meimmum trawellers from and for india. thank you

07 May 2017 Caroline R

Very negative customer care issue with Brussels Airlines on thursday 27th April fligth Hannover-Brussels, at the time of boarding, without any previous notice or any information given, we saw the monitor changing departure time with a 55-minute delay!!! zero information given to all pax in the lounge !! To cut a long story short, we touched down exactly at 1910 which was the scheduled departure time of our connecting flight, so once doors opened pax ran down the plane to get as quickly as possible to the terminal, upon arriving a Brusselsair representative who was waiting for us at the gate informed us that flight had left without us and we were getting to Venice the following day at 0930 !!!!!!!!! She had already tickets in her hand for us with fights Brussels-Frankfurt-Venice booked with Lufthansa for the following day .... to my amazement the flight Brussels-Venezia on which we were supposed to be left 5 minutes EARLIER !!!!!!!! instead of waiting 5 minutes for us they sent the flight 5 minutes earlier than STD ! We had to spend the night in Brussels and the following day we woke up at 3am, boarded a LH early flight to Frankfurt and the LH 8am flight to Venice which got me to my destination at 10am. My questions : How can you treat passengers this way ? Do you call this good customer care ???

11 November 2016 Michael

Hi Has anyone had difficulty getting compensation for delayed flights with Brussels Airlines? My flights to & from Birmingham to Porto on 21st & 28th September 2015 were delayed by about 6 hours. They eventually offered И250 but have NEVER paid this. This behaviour is criminal!

31 October 2016 Dominique Lachal

Hi, I have tried to book since September! After the first trial, they could not issue the ticket because they did not communicate/charge the admin fees. It took them a month to realize their mistake and why the tickets could not get issued! After clearing this issue, I got the ticket and I guess what? They booked the wrong time! I told them 6 pm, they booked for 6 am! This is what happened when you outsource your callcenter in midtier countries. After calling back last week, they recognized the mistake and confirmed over the phone that they will issue tickets for 6.45pm. Of course, I did not hear back from them for a week. So today, I just called back and they told me that the flight for 6.45 pm is fully booked so I need to take at 5pm or 9pm! This is UNACCEPTABLE. It is more than a month, Brussels Airlines makes a mistake and I have to take the burden by changing my plans. I have never experienced in the past such bad quality service! I am not even counting the time and money spent calling them! I have just been talking to agent called "LEI" for more than 1 hour, she was not even able to give me answer. Lengthy process and not capable staff! At this moment, I do not know whether I will be able to take my flight this Friday. If you have the option, STAY AWAY from Brussels Airlines. Booking reference: 4994LR contact: dominique.lachal@gmail.com

Discussion of Brussels Airlines

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