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Home / World airlines / Belgium / Brussels Airlines

Brussels Airlines

Country: Belgium
International services from Brussels to European destinations
IATA code: SN
ICAO code: BEL
Membership in the alliance: Star Alliance
Head office: B. House, Brussels Airport Building 26, Ringbaan, 1831 Diegem, Belgium
Phone number: + 32 2 754 19 00, +32 0 781 88 88 9
Fax number: +32 2 754 19 10
Year established: 2007
Main bases and hubs: Brussels
Fleet: Airbus A319, Airbus A320, Airbus A330-200, Airbus A330-300, Sukhoi Superjet-100

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Reviews & Opinions of Brussels Airlines:

04 December 2017 Guest

The service on the flight from bru Tlv is the really the worst flight they have they don't give even water. The other flights are really great

16 March 2017 Guest

WORST EVER ..... Flight gets cancelled and the promise to pay the train ticket to the nearest airoport to take another flight instead ..... loosing around 3 hours, and when you ask them after to do what the promised (pay the train ticket) the dont know anything and dont show any help ...... NEVER EVER agan such a scam company

16 December 2016 SK

Took a flight to London with Brussels Airlines via Brussels in September - luggage arrived three days after me and the night before Leaving. Was offered 200 compensation but this has never been paid. Have sent emails & called and every time they promise settkement. I think they are hoping i will get fed up & stop asking.

17 September 2016 AB

I had the misfortune of booking a flight with Brussels Airlines from London to Moscow. The flight was delayed from departure which meant that I essentially missed the onward connection. They put me on an Aeroflot flight that flew into another airport. My luggage didn't follow. I spent all my holiday in Russia chasing this up. When I called the Brussels Airlines call centre, the rude bitch basically told me that it was not their problem. Yes it was. I did not pay Aeroflot to get me and my luggage to Russia. I paid Brussels Airlines. No response to my emails. Still chasing my tail. Avoid flying with these incompetent managers.

All Reviews of Brussels Airlines

Brussels Airlines Discussion:

12 September 2017 Guest

Hi, I am writing in regards to a bad experience we had with Air Brussels this summer. My daughter and I flew to Brussels via Toronto on July 18th and her checked bag was lost on the way. We had booked flights to Croatia two days after landing in Brussels and still no bag so we purchased a few necessities in Belgium and got the rest when we arrived in Croatia since the bag was not located by Air Brussels before we left. We had to buy everything basically from makeup, underwear, toiletries, clothes, bathing suit, towel, hat, sunglasses contacts, etc. We drove to the airport in Brussels upon our 6 day trip from Croatia and picked up the found bag at the airport. The people at the airport required my daughter to sign that everything was in her bag BEFORE they even brought the bag out to her. The suitcase was purchased a few days before our trip and now looked like it was about 10 years old. On our way back to Canada, Air Brussels charged us 100 euros for my daughters bag because it was now overweight because of all of the items we had to purchase because Air Brussels lost her bag. So they basically charged us 100 extra euros for THEIR mistake. We showed the people at the ticket counter the claim for lost baggage and explained why the bag was now overweight and they told us to contact customer service that there was nothing they could do. When we landed in Toronto from Brussels, we found out that Air Brussels never put the bag THAT THEY CHARGED US EXTRA FOR on the plane to Toronto so AGAIN my daughter was without her luggage for another 6 days. I have been e-mailing Air Brussels customer service only to get the runaround and to be largely ignored for a month and a half. We estimated that the lost bag cost us approximately 700 euros (including the baggage overweight charge for the return trip). They finally got back to us on September 9th that they would cover about 180 euros because they would not reimburse us for the overweight charge or ANY purchases made to replace items that were purchased outside of Belgium. It has been stressful and not anywhere near fair treatment. Air Brussels should be ashamed of how this was handled. I have little recourse except to try to tell other people so that they can avoid flying with Air Brussels if possible. A maltreated customer, Marnie Kay

24 August 2017 Guest

Worst airline I have ever come across, rude people at the desk and don't actually care about customers, lost our bags no one answers the phones! I Will never fly with them again and I will make sure everyone I know to never fly with them again also, what an absolute joke! Wow!

29 June 2017 mayur shah

hello, here i am requesting to follow some suggestions. 1. during day flight please provide food twise.beacause brussels to mumbai 9 hour flight and plus time kids and people are getting hungry.and that time you just give one friut or small food is not ok. 2.mumbai brussles if you provide one time food instade of twise that is ok.bcas most of the people finished thair dinner at that time. 3.please donot charge in flight for use of empty seats and baby seats.this is complitly not good for flight reputation. 4.please upgrade your entertaintment as regularly as possibal. 5.please do not look forwaed for small small waights while check pruse,or kids purse ext. 6. please try to be on time for the is always late from brussels and early to brussels. 7. please take care of vegitatrian foor speciaaly for food cantains. it shoud be without eggs and meats and fish. i am sending this messege as a friend on behalf of all the diamond community in antwerp.who are the meimmum trawellers from and for india. thank you

07 May 2017 Caroline R

Very negative customer care issue with Brussels Airlines on thursday 27th April fligth Hannover-Brussels, at the time of boarding, without any previous notice or any information given, we saw the monitor changing departure time with a 55-minute delay!!! zero information given to all pax in the lounge !! To cut a long story short, we touched down exactly at 1910 which was the scheduled departure time of our connecting flight, so once doors opened pax ran down the plane to get as quickly as possible to the terminal, upon arriving a Brusselsair representative who was waiting for us at the gate informed us that flight had left without us and we were getting to Venice the following day at 0930 !!!!!!!!! She had already tickets in her hand for us with fights Brussels-Frankfurt-Venice booked with Lufthansa for the following day .... to my amazement the flight Brussels-Venezia on which we were supposed to be left 5 minutes EARLIER !!!!!!!! instead of waiting 5 minutes for us they sent the flight 5 minutes earlier than STD ! We had to spend the night in Brussels and the following day we woke up at 3am, boarded a LH early flight to Frankfurt and the LH 8am flight to Venice which got me to my destination at 10am. My questions : How can you treat passengers this way ? Do you call this good customer care ???

Discussion of Brussels Airlines

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