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Brussels Airlines Reviews

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All reviews about Brussels Airlines

09 April 2024 12:04:00 Ousman Mahamat Issa

One of the worst ever company I have ever come across do not book or buy your tickets especially online must of the time they do not an office where you can turn to when you are in trouble just some customer service call center in India they know.or understand nothing about customer service, they denied me rescheduling when when I bought my time online with brussels air line and put me with air canada and I was told by Air Canada that I should call brussels airline and reschedule my flight for me and I when I did they refused to even listen to me tell me that I did not show up at the air port how come and when I call air Canada they tell me there is nothing wrong air brussels should reschedule me , I got caught between the two of them frustrated at the airport and confused and stressed now probably look for a good lawyer and get in touch with CBC news to go public that's the only solution I have now .

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15 September 2023 12:09:00 Emma

Brussels Airlines cancellation policy allows passengers to cancel their tickets without penalty within 24 hours of booking.

No cancellation fee will be charged. However, airfare fees, optional payment fees, and travel insurance fees are not refundable.

A 24-hour risk-free window is open for both refundable and non-refundable tickets.

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22 June 2023 12:06:00 Guest

Would avoid this airline. Had historically been satisfied. Was due to board a european flight and it was cancelled. At the time aircraft issues were mentioned now it is the fault of air traffic so they dont have to compensate. I was traveling with reduced mobility and two children and only got rebooked on a flight 2 days later. They put me in a hotel for which I had to take a bus (rather than the airport hotel) and gave me vouchers for the first night They are refusing to reimburse me the full cost of the second night! To avoid

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11 December 2022 12:12:00 Thomas VdC

16 december 2022 they strike and cancel my airplane that flies on 17 december!!!
They dont pay back. Also the airplane direction back home a few days later they dont refund because than they are not striking customer service says. Bus tickets and train costs you already booked are not there problem. AVOID THIS COMPANY !

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12 September 2022 12:09:00 Guest

Atrocious, do not fly with them unless there is no alternative. They have delayed my luggage with enormous stress and discomfort for my travel and my subsequent stay. Never more!

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12 October 2018 12:10:00 Guest

Trash airline. My checked bag went missing in June and here we are in October nearly November, and their customer service is still ignoring me. I've reluctantly forwarded this to my insurance. Take carry ons if you're foolish enough to use this airline.

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01 June 2018 12:06:00 Guest

My daughter recently flew with Brussels Airlines. Arrived in Manchester. Her case was lodged sideways on the luggage belt just behind the flap, throwing many cases onto the floor when they hit it. She said many people were scrambling trying to find someone to turn off the belt. It would have obviously been on camera!!! As its a four-wheeled case, it still wheeled, so she had no idea, until she got out of the area, that the wheel was off. She couldnt get back in. She asked. As well, she had a train to catch, so she didnt have hours and hours to spend trying to argue her way back shed been awake for in excess of 24 hours, at that point. She sent Brussels Airlines the photos and claim the same day, as soon as she got in, with all information, including ticket info, flight details, date, time, belt number. Their baggage handlers caused this, as they obviously know. Their response, after nearly a month and a half, was prima facie, basically, sorry, not sorry...we wash our hands of you, but we hope youll still fly with us. Seriously?! What an absolute disgrace, and complete lack of customer care. Why would anyone go to this trouble to replace a rather inexpensive case (although it was only 2 days old)?! I can do Latin too, Brussels Airlines, so how about this quote, caveat emptor, buyer beware.

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04 December 2017 12:12:00 Guest

The service on the flight from bru Tlv is the really the worst flight they have they don't give even water. The other flights are really great

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16 March 2017 12:03:00 Guest

WORST EVER ..... Flight gets cancelled and the promise to pay the train ticket to the nearest airoport to take another flight instead ..... loosing around 3 hours, and when you ask them after to do what the promised (pay the train ticket) the dont know anything and dont show any help ...... NEVER EVER agan such a scam company

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16 December 2016 12:12:00 SK

Took a flight to London with Brussels Airlines via Brussels in September - luggage arrived three days after me and the night before Leaving. Was offered 200 compensation but this has never been paid. Have sent emails & called and every time they promise settkement. I think they are hoping i will get fed up & stop asking.

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17 September 2016 12:09:00 AB

I had the misfortune of booking a flight with Brussels Airlines from London to Moscow. The flight was delayed from departure which meant that I essentially missed the onward connection.
They put me on an Aeroflot flight that flew into another airport. My luggage didn't follow. I spent all my holiday in Russia chasing this up. When I called the Brussels Airlines call centre, the rude bitch basically told me that it was not their problem. Yes it was. I did not pay Aeroflot to get me and my luggage to Russia. I paid Brussels Airlines.
No response to my emails. Still chasing my tail.
Avoid flying with these incompetent managers.

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19 August 2016 12:08:00 Guest

I bought two tickets Brussel airlines for me and my daugther. Unfortunately, our first names were merged together. Service centre cancelled my reservation and promise to return back money. I bought other tickets instead. That was at the beginning of May. One ticket was really refunded in June. But the second ticket is not refunded up to now. I am waiting already four months. Service center promises to return me money back but they did not.
Moreover, our bagage was lost in Brussel.
I have a very bad impression about this company and do not recommend it to all people.

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26 September 2014 12:09:00 traveller

that airline tries to be regular airline and cheap carrier in one privacy for business passengers - catering and choice of beverages is extremely poor
in economy with service : a piece of * bread with the cheapest cheese you can find - wine is a very cheap wine served out of liter bottles in plastic cups
self check in of luggage does result in the fact a lot of passengers are carrying oversized luggage into the plane what causes delay in boarding
to avoid this airline a stopover by an other carrier is worth to consider
one of the weakest in europe

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09 February 2012 12:02:00 Joseph Paice Paice

Not only was my baggage delayed but further more, possessions - my camera was stolen from the suitcase while it was in transit! When I rang up Brussels Airlines about this, they were extremely unhelpful and didn't offer to look into it. They didn't even bother to apologize for the theft either! All I would advise here to all is if you wish to travel within Europe, you're better off with KLM, Lufthansa, Swiss Airlines and others as they have all been more reliable and have had no bad experiences with them concerning theft or tampering of peoples baggage.

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06 October 2011 12:10:00 Danny Detige

Small & beautifull ! Service with huge smiles !

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