Flew from Nepal Airlines recently 04/05/2019 and could not believe the service which was provided by them. I wanted to fly cheap and chose Nepal Airline instead of Thai. The hospitality was amazing with overall service being good too. Nepal Airlines will always be in top of my list when i decide to fly to Nepal next time. Cheap Fare but best Service.
BKK-KTM, economy. B-757, pleasant and clean. This was the cheapest option BKK-KTM and our expectations were low. We were surprised! Very friendly and serviceminded cabin staff in traditional, local dresses. Good language skills and plenty of information from the captain and FA. Good, local food. Arrival on time despite delay from BKK. No baggage problems and high level of service in KTM intl airport. An overall positive experience in spite of lack of IFE. I would definitely choose Royal Nepal Airlines again and have recommended others to fly them.
I am a Nepalese and well used to the awful standards of Nepal Airlines, formerly Royal Nepal Airlines. If you are thinking of flying by Nepal Airlines, don't ! Pay the extra and find another carrier. They have been operating their international services with two ancient Boeing 757s and both were grounded in early May resulting in the cancellation of all their international flights. These long delays and cancellations have happened to me several times in the past and I now pay the extra money and fly by Thai Airways on the same route. If you are lucky enough to take off, the meals and wines are good and the crews are efficient enough and do speak English regardless of any previous comments on this site. I want to be proud of my national carrier but at the moment it is a complete shambles and I advise everybody not to fly on this airline.