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Home / World airlines / Australia / Jetstar Airways

Jetstar Airways

Country: Australia
Low-cost subsidiary of Qantas operating domestic and international schedule in Australia
IATA code: JQ
ICAO code: JST
Head office: PO Box 4713, Melbourne, Victoria, 3001, Australia
Phone number: +61 3 8628 3400, + 61 3 9645 5999
Fax number: +61 3 8628 3422
Year established: 2003
Main bases and hubs: Brisbane, Melbourne, Sydney
Fleet: Airbus A320, Airbus A321, Boeing 787-8, Bombardier Dash 8 Q300

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Jetstar Airways. Airline code, web site, phone, reviews and opinions.
Copyright Anthony Filippousis

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Reviews & Opinions of Jetstar Airways:

12 June 2015 Guest

Worst budget airline i have ever flown with, flight from Bali to Melbourne cancelled after spending 13hrs at airport. Not able to find a single representative from Jetsar to get an answer. Finally get a flight some 28hrs after original flight. Even rang Melbourne to get some info they knew nothing. Not until boarded new flight that captain advised of the plane braking down so they flew another one up. Gee thanks for letting us know. My local Macdonalds have more courteous staff, many of you are in the wrong job.

30 December 2013 vivian steele

wanted to be able to use my master card debit card, but wanted to charge 8.50 fee so did bank transfer and then have to wait to get copy of reservation even after my bank account shows money transferred to jet star. this is lousy customer service.called your reservation center and to get copy of reservation wanted to charge me a service fee. told would have to wait three to five business days to get copy of reservation. Well this only tells me you want my money but make customer wait for their reservation. got money and nothing to show for it. Tiger airways here I come.

03 July 2013 Guest

I flew from Bali to Melbourne in December and it wasn't all that bad. They do charge a lot for snacks etc..

31 May 2013 EMercado

This is the worst budget airline I have ever flown with. They will squeak any amount of money out of you they can. Instead of charging a little more for tickets they charge a few dollars less and add extra hidden fees. They would not provide water on the flight (4+ hours) and if you wanted water it was $4. Food was overpriced. Staff was mostly impolite, especially the manager at the Singapore Airport. They have total disregard for the passenger satisfaction and have no problem making passengers miss a flight. EXTREMELY UNSATISFIED WITH THIS COMPANY. WOULD NEVER FLY WITH AGAIN!!

All Reviews of Jetstar Airways

Jetstar Airways Discussion:

13 May 2018 SU535

This is not the Jetstar carrier' site here, but the discussions on the services of the Jertstar carrier. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

13 December 2017 GuestX

Jetstar is the worst airline in dealing with customers change of flight or cancellation due to urgent matters. The customer online service officer often lie and tell us there is no refund possible and ask for details and wont refer the matters to be discussed. I will never believe Jetstar * service. Melbourne traveller, disgusted with the airline service.

30 October 2016 Guest

Hello! I need buy a ticket Singapure-Kualalumpur (07/01/2017). Adult + Infant (1,5 years old). Why adult ticket (+25 kg baggages) cost 61 dollars. When I insert infant, ticket cost 111 dollars. Why is infant's tickets so expensive?

08 September 2016 Guest

I really can't believe Jetstar has taken my money three times out of my cheque account worth $585 and told me they will investigate like are you serious how can you take money from my account with out my consent something is really fishy here from there finance department and reading comments from previous customers experience I'm not alone. GRRRRRR I want my money back please I have a family to feed of five I literally have negative in my cheque account please sort this asap 0226275199 Epi

Discussion of Jetstar Airways

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