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Home / World airlines / Philippines / Cebu Pacific Air

Cebu Pacific Air

Country: Philippines
Low cost scheduled domestic flights from Manila and Cebu
IATA code: 5J
ICAO code: CEB
Head office: Cebu Pacific Building Domestic Road, Barangay 191, Zone 20, Pasay City 1301 Philippines
Phone number: +63 02 802 7000
Fax number: +63 2 851 7462
Year established: 1996
Main bases and hubs: Clark International, Mactan Cebu International, Manila Ninoy Aquino International
Fleet: ATR 72, Airbus A319, Airbus A320, Airbus A330-300

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Cebu Pacific Air. Airline code, web site, phone, reviews and opinions.
Copyright Gabriel Rabi Noel M.Camino

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Reviews & Opinions of Cebu Pacific Air:

14 November 2016 Olivier

I travelled very frequently between Hong Kong and Cebu and the staffs is quite unfriendly and do not care about customers. Buying a ticket is a real pain too. If you are not careful you will be buying a lot of things you do not want or need and it takes forever to unselect them too. Onboard food is always the same thing (neither good or bad).

03 February 2016 Guest

Worse airline in the Philippines. Money only not people interests and concerns, always delayed and no explanations most of the times.

28 September 2015 Guest richard

Not a bad little airline ,,, their main problem however is the constant delays and cancellations

15 July 2013 Gerry Guzon

MY FAMILY & ALL THE PEOPLE THAT I CAN CONVINCE WILL NEVER FLY WITH THIS AIRLINE AGAIN. My family booked 5 domestic flights with connections & 3 of the flights were either cancelled or had problems during our recent family vacation. The reason for the cancellations was "aircraft situation" which is very vague. As a result, we lost a day in Boracay (the highlight of our vacation; every day counts because we had an itinerary)& forfeited the money we paid, spent more money staying overnight in a hotel because we missed the connecting flight, & we were constantly worried that our next flight will be cancelled again. One comment we heard from an employee of another airline was that Cebu Pacific uses all the planes available in their fleet that they don't have reserves in case they need one. A lot of people fly with them because their prices are cheaper but it is not worth it for people who have a schedule. We ended up spending more because of the cancellations. Most importantly, you can't put a value on the experiences that never happened because of that lost day (was spent sitting around in the airports which is a far cry from sitting on the beach) & the stress of haggling with the ground crew to get you on the plane. WE WILL NEVER FLY CEBU PACIFIC AGAIN. We'd rather pay a little bit more.

All Reviews of Cebu Pacific Air

Cebu Pacific Air Discussion:

25 April 2017 Guest

Good evening I have been successfully booked and paid already but havent received my itinery through email I didnt copy my booking reference bec i was expecting to receive email

23 April 2017 Guest

Im Alonso Blanch, chilean customer. I did not receive an email of my booking and wasn't able to capture my itinerary so I don't have any way of knowing my reference number. How can I retrieve my reference number. Please contact me at

21 April 2017 JUN

I Booked a ticket from Jakarta to Iloilo using my friend credit card, suddenly the booking status is closed. however my friend got a confirmation from the credit card BCA bank that the transaction was confirmed. pls check tha attach file and i hope you will inform me immediately.. email at

21 April 2017 Guest

Guest : I did not receive an email of my booking and wasn't able to capture my itinerary so I don't have any way of knowing my reference number. How can I retrieve my reference number. Please contact me at Guest : Same guest: My flight by the way is on May 27 from CGY to MNL, flight 5J 390. I paid through my friends visa card. She received an email but I haven't. Again, please contact me at

Discussion of Cebu Pacific Air

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