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Home / World airlines / Philippines / Cebu Pacific Air

Cebu Pacific Air

Country: Philippines
Low cost scheduled domestic flights from Manila and Cebu
IATA code: 5J
ICAO code: CEB
Head office: Cebu Pacific Building Domestic Road, Barangay 191, Zone 20, Pasay City 1301 Philippines
Phone number: +63 02 802 7000
Fax number: +63 2 851 7462
E-mail: feedback@cebupacificair.com
Web-site: www.cebupacificair.com
Year established: 1996
Main bases and hubs: Clark International, Mactan Cebu International, Manila Ninoy Aquino International
Fleet: ATR 72, Airbus A319, Airbus A320, Airbus A330-300

Traveller Rating:

Cebu Pacific Air. Airline code, web site, phone, reviews and opinions.
Copyright Gabriel Rabi Noel M.Camino

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Reviews & Opinions of Cebu Pacific Air:

15 June 2017 M J Cruz

Cebu pacific is a dishonest airline. I paid for premium seats on 3 flights between Manila and Bangkok last year for flights in June, September and November. They raised their rates for the said seats and asked me to pay for the difference between what I had paid and their new rates. As far as I am concerned, I made a contract with them for those seats at the lower rates. They deleted my reserved seats from my itinerary without informing me. When I called the airline mystified as to what happened, they refused to acknowledge that they deleted it from my itinerary and just said that I had to add to get the equivalent seats on the bigger aircraft they are using instead of the smaller one they were supposed to use. And their call center agents are rude!!

14 November 2016 Olivier

I travelled very frequently between Hong Kong and Cebu and the staffs is quite unfriendly and do not care about customers. Buying a ticket is a real pain too. If you are not careful you will be buying a lot of things you do not want or need and it takes forever to unselect them too. Onboard food is always the same thing (neither good or bad).

03 February 2016 Guest

Worse airline in the Philippines. Money only not people interests and concerns, always delayed and no explanations most of the times.

28 September 2015 Guest richard

Not a bad little airline ,,, their main problem however is the constant delays and cancellations

All Reviews of Cebu Pacific Air

Cebu Pacific Air Discussion:

22 July 2017 Guest

Mr.Anonymous : Good day to all, i just wanted to share my horrible experience with online booking at Cebu Pacific site. I had completed all the process and had been able to enter the correct details of the card that i used. After the payments had been done i was just shocked that amount has been deducted on the card but the status shows status closed.Anyone here who experienced the same scenario please give clues on how to get the itinerary receipt. I didnt even receive any mails from cebu pac. hi there? Was this already resolved? I have the same prob as yours.

22 July 2017 De Jesus

I didn't receive any email about my booking, I want to print my itinerary from Hanoi to Manila. I paid it yesterday in Metrobank. And I'm confused it says on-hold if I search my itinerary, if I check my booking it says confirm. So How is that?? What will I do?? my email is its.elah.potss@gmail.com please help me, I don't want to leave yet without having my itinerary printed.

22 July 2017 De

I didn't receive any email about my booking, I want to print my itinerary from Hanoi to Manila. I paid it yesterday in Metrobank. And I'm confused it says on-hold if I search my itinerary, if I check my booking it says confirm. So How is that?? What will I do?? my email is its.elah.potss@gmail.com please help me, I don't want to leave yet without having my itinerary printed.

22 July 2017 Tina

Guest : The official receipt was not sent to my email. Only the itinerary receipt. I need the receipt for liquidation. The OR generator doesn't work Hi! Same with mine. Then theRe's no confirmation # as well so i cannot get the OR online.

Discussion of Cebu Pacific Air

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