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Home / World airlines / Philippines / Cebu Pacific Air

Cebu Pacific Air

Country: Philippines
Low cost scheduled domestic flights from Manila and Cebu
IATA code: 5J
ICAO code: CEB
Head office: Cebu Pacific Building Domestic Road, Barangay 191, Zone 20, Pasay City 1301 Philippines
Phone number: +63 02 802 7000
Fax number: +63 2 851 7462
E-mail: feedback@cebupacificair.com
Web-site: www.cebupacificair.com
Year established: 1996
Main bases and hubs: Clark International, Mactan Cebu International, Manila Ninoy Aquino International
Fleet: ATR 72, Airbus A319, Airbus A320, Airbus A330-300

Traveller Rating:

Cebu Pacific Air. Airline code, web site, phone, reviews and opinions.
Copyright Gabriel Rabi Noel M.Camino

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Reviews & Opinions of Cebu Pacific Air:

14 November 2016 Olivier

I travelled very frequently between Hong Kong and Cebu and the staffs is quite unfriendly and do not care about customers. Buying a ticket is a real pain too. If you are not careful you will be buying a lot of things you do not want or need and it takes forever to unselect them too. Onboard food is always the same thing (neither good or bad).

03 February 2016 Guest

Worse airline in the Philippines. Money only not people interests and concerns, always delayed and no explanations most of the times.

28 September 2015 Guest richard

Not a bad little airline ,,, their main problem however is the constant delays and cancellations

15 July 2013 Gerry Guzon

MY FAMILY & ALL THE PEOPLE THAT I CAN CONVINCE WILL NEVER FLY WITH THIS AIRLINE AGAIN. My family booked 5 domestic flights with connections & 3 of the flights were either cancelled or had problems during our recent family vacation. The reason for the cancellations was "aircraft situation" which is very vague. As a result, we lost a day in Boracay (the highlight of our vacation; every day counts because we had an itinerary)& forfeited the money we paid, spent more money staying overnight in a hotel because we missed the connecting flight, & we were constantly worried that our next flight will be cancelled again. One comment we heard from an employee of another airline was that Cebu Pacific uses all the planes available in their fleet that they don't have reserves in case they need one. A lot of people fly with them because their prices are cheaper but it is not worth it for people who have a schedule. We ended up spending more because of the cancellations. Most importantly, you can't put a value on the experiences that never happened because of that lost day (was spent sitting around in the airports which is a far cry from sitting on the beach) & the stress of haggling with the ground crew to get you on the plane. WE WILL NEVER FLY CEBU PACIFIC AGAIN. We'd rather pay a little bit more.

All Reviews of Cebu Pacific Air

Cebu Pacific Air Discussion:

25 May 2017 Tran my Hung

Cebu pacific, I made a booking but it said that the status is closed, the payment is already deducted on my debit account I have reference and transaction number what does that mean? I called in the costumer service and inform me that i have to followed up with my bank regarding the credited amount how come? my bank say need your site refund the tickets?

23 May 2017 Guest

Guest : Guest : I made a booking and the payment methods was through payment counters. Sadly, to say I did not write down the reference number. It was noted that it shall be sent to my email. I still do not receive any email regarding my booking from cebu pac. Does it really take more than an hour for them to send an email of my reference number for payment? I have the same problem with you. I forgat to take down the reference number. And now im waiting for their email I'm having the same problem. Is yours already solved?

23 May 2017 Guest

bakit d accepted and booking reference number ko sa cebauana lbc and western union magbabayad sana ako.

17 May 2017 Guest

Cebu pacific, I made a booking but it said that the status is closed, the payment is already deducted on my debit account I have reference and transaction number what does that mean? I called in the costumer service and inform me that i have to followed up with my bank regarding the credited amount how come? will it be returned back? is my booking existing or there is really none? Thanks

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