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Home / World airlines / Philippines / Cebu Pacific Air

Cebu Pacific Air

Country: Philippines
Low cost scheduled domestic flights from Manila and Cebu
IATA code: 5J
ICAO code: CEB
Head office: Cebu Pacific Building Domestic Road, Barangay 191, Zone 20, Pasay City 1301 Philippines
Phone number: +63 2 702 0888
Fax number: +63 2 851 7462
E-mail: feedback@cebupacificair.com
Web-site: www.cebupacificair.com
Year established: 1996
Main bases and hubs: Clark International, Mactan Cebu International, Manila Ninoy Aquino International
Fleet: ATR 72, Airbus A319, Airbus A320, Airbus A330-300

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Cebu Pacific Air. Airline code, web site, phone, reviews and opinions.
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Reviews & Opinions of Cebu Pacific Air:

08 March 2018 Guest

Cebu pacific online booking is becoming harder and harder to use. Lots of errors and hanging. Is this because they would prefer you to book with the call center which they would charge you service fees? They would announce promos but the system would not work during promo period, so you cannot really avail of the promos. Strategy to have less promo booked? Calling PAL, try to match the prices of Cebu Pacific and most of my friends in the business circle would like to shift to PAL.

31 August 2017 michelle sevilla s

My experience with Cebu Pacific Air was always pleasant. Their tickets are extremely cheap as compared to other carriers in Philippines. And what i love flying with them is their games on board! It's such a great idea and is so much fun for passengers who loves souvenirs take home for their love ones.

15 June 2017 M J Cruz

Cebu pacific is a dishonest airline. I paid for premium seats on 3 flights between Manila and Bangkok last year for flights in June, September and November. They raised their rates for the said seats and asked me to pay for the difference between what I had paid and their new rates. As far as I am concerned, I made a contract with them for those seats at the lower rates. They deleted my reserved seats from my itinerary without informing me. When I called the airline mystified as to what happened, they refused to acknowledge that they deleted it from my itinerary and just said that I had to add to get the equivalent seats on the bigger aircraft they are using instead of the smaller one they were supposed to use. And their call center agents are rude!!

14 November 2016 Olivier

I travelled very frequently between Hong Kong and Cebu and the staffs is quite unfriendly and do not care about customers. Buying a ticket is a real pain too. If you are not careful you will be buying a lot of things you do not want or need and it takes forever to unselect them too. Onboard food is always the same thing (neither good or bad).

All Reviews of Cebu Pacific Air

Cebu Pacific Air Discussion:

20 May 2018 DAVIES

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17 May 2018 SU535

17 May 2018 03:05:00 ... I would like to know the status of my booking. My first option was to pay thru bayad centers after i clicked the submit, there's an option to pay online, and i decided to pay thru card instead, i used my Landbank debit card, then clicked the submit right away, but then, it shows that the status of my payment was declined. i decided to book again, and chose the bayad center payment method this time, but the page says there was an error. it say, duplicate booking. Please see information below. Ref no. 030330202731 Booking Date: May 17, 2018 Amount: 18,617.28 Thank you. there is no enough data. In order to get the status of your booking, kindly submit 1. AIRLINE PNR (or airline booking number) 2. your full name, as in the ticket. Regards, aryan(at)vivaldi.net

17 May 2018 Guest

Good evening , I would like to know the status of my booking. My first option was to pay thru bayad centers after i clicked the submit, there's an option to pay online, and i decided to pay thru card instead, i used my Landbank debit card, then clicked the submit right away, but then, it shows that the status of my payment was declined. i decided to book again, and chose the bayad center payment method this time, but the page says there was an error. it say, duplicate booking. Please see information below. Ref no. 030330202731 Booking Date: May 17, 2018 Amount: 18,617.28 Thank you.

17 May 2018 SU535

I have paid my payment through 7/11 yesterday and I have not received my itinerary confirmation through email. And today is my flight. What can I do about this? Help me pls. This is not Cebu Pacific Air site here, but the discussions regarding Cebu Pacific Air services here. IF there is no flight information on e-ticket number / reservation / flight date and number, such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce fllight number / airport / other document in attcahment. Requests on refund must produce (1) full name (2) reservation (3) eticket and email address in attachment. The reply can be given within 48-144 days by free staff. Regards. e-mail: aryan{at}vivaldi.net - for private exact requests along with document attachmnet (evidence of the payment, eticket , boarding pass) only.

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