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Home / World airlines / Philippines / Cebu Pacific Air

Cebu Pacific Air

Country: Philippines
Low cost scheduled domestic flights from Manila and Cebu
IATA code: 5J
ICAO code: CEB
Head office: Cebu Pacific Building Domestic Road, Barangay 191, Zone 20, Pasay City 1301 Philippines
Phone number: +63 2 702 0888
Fax number: +63 2 851 7462
E-mail: feedback@cebupacificair.com
Web-site: www.cebupacificair.com
Year established: 1996
Main bases and hubs: Clark International, Mactan Cebu International, Manila Ninoy Aquino International
Fleet: ATR 72, Airbus A319, Airbus A320, Airbus A330-300

Traveller Rating:

Cebu Pacific Air. Airline code, web site, phone, reviews and opinions.
Copyright Gabriel Rabi Noel M.Camino

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Reviews & Opinions of Cebu Pacific Air:

31 August 2017 michelle sevilla s

My experience with Cebu Pacific Air was always pleasant. Their tickets are extremely cheap as compared to other carriers in Philippines. And what i love flying with them is their games on board! It's such a great idea and is so much fun for passengers who loves souvenirs take home for their love ones.

15 June 2017 M J Cruz

Cebu pacific is a dishonest airline. I paid for premium seats on 3 flights between Manila and Bangkok last year for flights in June, September and November. They raised their rates for the said seats and asked me to pay for the difference between what I had paid and their new rates. As far as I am concerned, I made a contract with them for those seats at the lower rates. They deleted my reserved seats from my itinerary without informing me. When I called the airline mystified as to what happened, they refused to acknowledge that they deleted it from my itinerary and just said that I had to add to get the equivalent seats on the bigger aircraft they are using instead of the smaller one they were supposed to use. And their call center agents are rude!!

14 November 2016 Olivier

I travelled very frequently between Hong Kong and Cebu and the staffs is quite unfriendly and do not care about customers. Buying a ticket is a real pain too. If you are not careful you will be buying a lot of things you do not want or need and it takes forever to unselect them too. Onboard food is always the same thing (neither good or bad).

03 February 2016 Guest

Worse airline in the Philippines. Money only not people interests and concerns, always delayed and no explanations most of the times.

All Reviews of Cebu Pacific Air

Cebu Pacific Air Discussion:

17 February 2018 Guest

Is the online booking site down?

15 February 2018 Guest

I booked thru PayPal and it was deducted in my account but cebpac said the transaction is declined. How to refund?

15 February 2018 Guest

Any update? Experienced the Same, booked thru PayPal, deducted account but the booking cancelled. Guest : Chrisma : Mildred : Hi. I was booking a flight since last night, and used PayPal to pay. Pero the status of my booking is still 'default.' Then I checked in the morning, the booking doesn't exist anymore. I tried booking again ngayon lang and use PayPal. Same status in 'default.' What do I do for it to be confirmed. I'm worried na nagkadoble doble na yung booking. Pls. assist. I have the same issue. The amount was deducted from my paypal account. Until now, I havent received any itinerary receipt yet. Could you pls email me at sales.cfyg@gmail.com so we could both help each other in finding a resolution for this? I called cebupac but they asked me to email the proof of payment to cebpaymentcenter but havent received any response since this mornibg. Hi, naresolve na po ba ung issue niyo? Just booked mine nung ngpay ako nagfailed ung transaction so akala ko ndi napush ung booking then upon checking to my PAYPAL nadebit sya and nasa activity sya na nadeduct. Anu po ginawa nyo dito?

14 February 2018 Guest

HI I NEED HELP

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