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Home / World airlines / Latvia / AirBaltic


Country: Latvia
National airline of Latvia, scheduled and charter operations within Europe
IATA code: BT
ICAO code: BTI
Head office: Riga International Airport, Marupe Municipality, Riga, LV-1053, Latvia
Phone number: +371 6 720 70 69
Fax number: +371 6 720 73 69
Year established: 1995
Main bases and hubs: Riga International, Tallinn Lennart Meri, Vilnius International
Fleet: Airbus A220-300, Boeing 737-300, Boeing 737-500, Bombardier Dash 8 Q400

Traveller Rating:

AirBaltic. Airline code, web site, phone, reviews and opinions.
Copyright Soren Madsen

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Reviews & Opinions of AirBaltic:

15 September 2017 alex

Stay away unless you like unpleasant surprises such as flight cancellation withing an hour from departure without any compensation except 3.5 Euro for drink. The planes are old without air conditioning, with two propellers on both sides. I thought those are not used anymore. The customer service people look at you with denial on their grim faces , no way you can talk to manager even in Riga, they ask you to us their web site. Even if you use it, they reply and say no way we compensate your losses. Due to their cancelled flight from Riga to Oslo I missed connection to San Francisco. I had to pay for rescheduling and hotel hundreds dollars. Use good airlines, don't give them your business.

26 July 2017 msirocka

I recently had flight from Newark to Riga with connection in Hamburg. Arrived at 6:50AM and my flight was scheduled for 8:50AM, so I had almost 2 hours waited at the gate. I had all documents, did check in Newark, only needed to pick up boarding pass at the gate when someone show up! Couldn't print boarding pass in Newark because United and Air Baltic have no agreement, so they only can confirm your check-in, but boarding pass must be picked up at the gate! When lady show up at 8:15 AM she said I'm not registered.. how did I get to Hamburg then? After she said I supposed to get there earlier to get my boarding pass... Earlier? I was there for over an hours and she got there 4 min ago! Then she said flight is overbooked and someone is seating on my seat!!! Ridiculous! No apologies! No alternative options. NOTHING! I had to BUY tickets with LOT to get to my final destination! I would give them 0 star and NEVER fly with them again! NEVER ! When I claimed Air Baltic, they said I did not show up for my flight! WOW! In Riga I found out it is normal practice for Air Baltic! Please, save your nerves and money and fly with some other company!

21 July 2016 Matt

July 7-20, 2016. I just flew St Petersburg-Riga-London-Riga-St Petersburg. I read a lot of negative reviews about Air Baltic and Riga Airport. On the outward journey all flights and connections were on time, so nothing to write about. Coming back yesterday the flight from Gatwick to Riga was delayed by an hour due to long lines of planes waiting to take off at Gatwick, so all those with onward flights to St Petersburg, Moscow, Tallinn and Tbilisi only had about 10 minutes connecting time left. However, the Air Baltic crew announced the gate numbers before we landed, and once on the ground airport officials very clearly gave everyone instructions on how to get to their gates quickly as the flights had been held. After a short wait on the plane to St Petersburg for the luggage of all the connecting passengers to arrive, we departed and only arrived in St Petersburg about half an hour late. I was impressed with Air Baltic and Riga Airport and thank all for their assistance.

01 January 2016 John O'Mahony

Flew airBaltic from London to St Petersburg via Riga. Really rude and unhelpful staff. Unbelievably strict and inflexible baggage policy. Punitive charges for going even a kilogram over (£38 flat fee for anything more than 20kg). For the first time ever, staff weighed everything I owned, both checked, cabin and shopping bag. They probably would have asked me to empty my pockets if they could have. All this after a disingenuous booking process that didn't properly reveal that checked baggage wasn't included in the price (buying allowance at the gate cost И80.) In total, I paid И126.43 on top of tickets that were not cheap to begin with. Worse than Ryanair.

All Reviews of AirBaltic

AirBaltic Discussion:

21 June 2018 Guest

Hello. How Can I find my booking reference number if I didn't receive the email confirmation?

19 December 2017 Guest

Week after flight and i still don't have an invoice for check in fee.

14 October 2017 Gustav

Terrrible AirBaltic service! Don't * you money !!!

23 April 2017 Guest

Hi! Can kids flight without parents? If yes what parents need to do and how to book a tickets? Many thanks.

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