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GOL Transportes Aereos Reviews

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28 November 2015 Guest

I have 4 flt from Sao Paolo to Forteleza (thru Delta partner) and no problems. always on time and fast efficient boarding. Plane was OK. All baggage arrives. website and phone number offerings are very poor. a friend left computer on board and there is no phone number for direct lost baggage. But in Brazil you can expect functions of some things to be backwards from Europe and of course take a long time.

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28 April 2014 very unhappy passenger

I have booked 2 flights with this rubbish airline and they have now cancelled them with some pathetic excuse and has caused me so much bother with changing flights hotels and other travel arrangements. Staff were rude when I spoke to them and offered no compensation for trouble caused. My holiday which I have planned for 2 years is getting ruined before I've even set off. DISGRACEFUL!!

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13 January 2014 Yokasta Merchak

I had the pleasure to travel in this airline, when I booked my flight to the Dominican Republic. I had a layover in Miami and had to say that even thought I never heard of this airline, I was pleasantly surprise. The lines were short, the crew were very cordial, and seem to be happy to service the customers. My trip was around the Christmas holidays and my trip was on time leaving and on time arriving to my destination. I was even more suprised to find out they provided lunch , when other airlines, only provide peanuts and drinks. The seats were very comfortable and the flight was wonderful. I will travel with them again, anytime. Hope many airlines will copy from the service Gol provides to their customers.

Is this review helpful? Yes 1 / No 0
19 November 2012 Guest

This is the worst airline I have ever travelled on! The service is poor, the planes are old and they lost our bags and never found them again. Do not fly on this airline.

Is this review helpful? Yes 1 / No 1
03 August 2011 Guest

So many problems with the website...

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27 October 2009 Guest

Gol is serving more and more regular routes in Brazil. It is starting to expand in the MercoSul as well. But the low cost aspect is all relative: some of their tariffs can exceed TAMs. Still, efficient checking / boarding procedures are still worth the interest, and so are the relatively new 737 operated. The only negative point really would be the snacks provided: cereal bars on all domestic legs. Dont forget to bring your own sandwiches if your flight makes several stop-over.

Is this review helpful? Yes 1 / No 0

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