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Home / World airlines / Chile / LATAM Airlines

LATAM Airlines

Country: Chile
Largest Chilean airline, extended domestic and international services in South America, formerly known as LAN Airlines
IATA code: LA
ICAO code: LAN
Membership in the alliance: Oneworld
Head office: Americo Vespucio 1501, Comuna de Renca, 8660360 Santiago, Chile
Phone number: +562 2 579 8990
E-mail: comunicaciones.externas.eu@lan.com
Web-site: www.latam.com
Year established: 1929
Main bases and hubs: Santiago Arturo Merino Benitez
Fleet: Airbus A319, Airbus A320, Airbus A320neo, Airbus A321, Boeing 767-300, Boeing 787-8, Boeing 787-9

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Reviews & Opinions of LATAM Airlines:

27 March 2018 Raynel

Online seat selection is virtually no seat selection. Only a few rows of economy seats shown with very limited available seat. Not worth the time looking at it. I made several calls to the customer phone number but their English is so poor I could not understand what they were saying, so I gave up trying to book a seat+

04 June 2015 Guest

LAN is mediocre at best but as soon as something goes wrong customer service is non existent. I have spent 6 months of mails and calls to LAN looking to get compensation for a delayed flight to Edinburgh fr om Santiago wh ere we were kept on the plane for 6 hours with no food, drink or medical service offered. LAN has published norms stating what should be done in the event of extended delays BUT these seem to apply only for flights to the US. Finally LAN have offered me $US 100 compensation (on a $5000 ticket) for the delay . why is it that LAN can ride roughshod over the passengers and still be voted best airline in South America - lack of competition - when compared with Far and Middle east carriers the LAN service is severely lacking and their logo ' The delight of Flying' is one of the biggest misnomers in the industry

15 March 2015 Janny

I have been waiting for promised and comfirmed compensation for lost suitcase on a TAM flight last Christmas. No money yet though it was supposed to be here in March, now for some reason have to wait another 20 days counting from March 2. Communication sucks big time, tweets and mail are not answered or with standard lines. Will I ever get my money?? Worst airline in the world. now mailing everything to the CEO. And no English is spoken!!

23 July 2014 Fernando Buendia

Very good service in South America specially in Chile and Peru, their planes are in a good state and their entertainment service is good. In Peru i prefer Avianca for domestic flights but Lan by far on international flights.

All Reviews of LATAM Airlines

LATAM Airlines Discussion:

19 June 2018 Corey U.

Still waiting for compensation after being involuntarily bumped 3.5 prior to departure back in april. My wife received hers and we share the same bank account.

13 May 2018 SU535

ENG: This is not the LATAM Airlines carrier' site here, but the discussions on the services of the LATAM Airlines. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only. /// ESPANOL: Este no es el sitio del operador de LATAM Airlines aquí, sino las discusiones sobre los servicios de LATAM Airlines. Si no hay información de vuelo (número de billete electrónico / número de reserva, fecha, destino / origen / nombre), nadie puede responder sin los datos correctos y la información completa. Para obtener la respuesta correcta, adjunte amablemente el número de reserva / reserva y produzca la compañía aérea / fecha / número de vuelo / aeropuertos / su nombre. Las solicitudes de reembolso deben presentar el nombre completo, la reserva / eticket y la dirección de correo electrónico en el archivo adjunto. La respuesta puede ser manejada dentro de las 48 horas - 144 horas por personal gratuito en inglés. Saludos. aryan {at} vivaldi.net - para solicitudes privadas y completas solo con boletos electrónicos.

04 February 2018 Marlene Swanepoel

I have no idea who to speak to or contact with regards to this problem. Please if you know who this email should be addressed to please inform me. I do not want to send this AGAIN to the client service complaints. The client services does not want to give me indication as to where or who I can complain about this case. So I went and searched the internet and came up with this email. I have raised many cases and nobody gets back to be with regards to this issue. The customer care services keep asking me for a bank statement for the payment of this seat. I do not think that LATAM will see that seat number 12A was confirmed on my bank statement. I informed them about this receipt (attached) from LATAM showing that I have confirmation for seat 12A. They refuse to accept this document forwarded from them to me. ??? I booked a flight from Santiago to South Africa, stop over Brazil. The flight was to leave Chile at 8:30 the morning, LATAM changed the hours to 11:30 (without informing me as a passenger) about the hour change. With this change of hour, LATAM did not allocate my seat to the later flight. Usually I would not complain about a seat, but I have had enough of LANTAM. I have had a horrible experience with LATAM on 15 December 2017. I had to cancel my mothers flight from South Africa, after my mom 65 and stepfather 71 years old had to stay at the airport for 3 days waiting for the flight. Eventually LATAM offered to give the full refund if we cancel the flight. We did and had to pay much more for another flight. I waited for the refund and I am STILL waiting for part of the refund that was not refunded. It is quite upsetting to see LATAM to being bad with client services.

16 September 2017 Guest

The luggage department call center for Lantam Airlines is useless. Apparently they are located in Columbia while we are dealing with baggage delay from la Paz to chile (or possibly lost luggages at this point). The various 5 staff who attended to our calls over the past 2 days are not compassionate or helpful, especially Omar- who repeatedly said "it's not a problem" cheerfully/sarcastically even as he can hear our exasperation and frustration when we said hold the line until there is a status update. He repeatedly said the airport staff will call us - then what is the use of this luggage call center for and why are we directed to call them? The call center staff also said they can only email the airport staff- no calls -if the communications between the call center handing irate customers are unable to call and check with airport staff directly, then what is the point?? And then why aren't we given the airport staff number to check with them directly. There is no assurance given to us as the customer that anyone is accountable and looking out for our luggages at all. Omar eventually hung up the phone on us. I doubt anyone from Lantam airlines cares to read these reviews here but just as well to give a heads up to others who are considering Lantam airlines for their flights in the future and/or what they are dealing with if they ever encounter Lantam's baggage delay.

Discussion of LATAM Airlines

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