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Home / World airlines / Chile / LATAM Airlines

LATAM Airlines

Country: Chile
Largest Chilean airline, extended domestic and international services in South America, formerly known as LAN Airlines
IATA code: LA
ICAO code: LAN
Membership in the alliance: Oneworld
Head office: Americo Vespucio 1501, Comuna de Renca, 8660360 Santiago, Chile
Phone number: +562 2 579 8990, +562 2 687 2400
Year established: 1929
Main bases and hubs: Santiago Arturo Merino Benitez
Fleet: Airbus A319, Airbus A320, Airbus A321, Airbus A350-900, Boeing 767-300, Boeing 787-8, Boeing 787-9

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Reviews & Opinions of LATAM Airlines:

04 June 2015 Guest

LAN is mediocre at best but as soon as something goes wrong customer service is non existent. I have spent 6 months of mails and calls to LAN looking to get compensation for a delayed flight to Edinburgh fr om Santiago wh ere we were kept on the plane for 6 hours with no food, drink or medical service offered. LAN has published norms stating what should be done in the event of extended delays BUT these seem to apply only for flights to the US. Finally LAN have offered me $US 100 compensation (on a $5000 ticket) for the delay . why is it that LAN can ride roughshod over the passengers and still be voted best airline in South America - lack of competition - when compared with Far and Middle east carriers the LAN service is severely lacking and their logo ' The delight of Flying' is one of the biggest misnomers in the industry

15 March 2015 Janny

I have been waiting for promised and comfirmed compensation for lost suitcase on a TAM flight last Christmas. No money yet though it was supposed to be here in March, now for some reason have to wait another 20 days counting from March 2. Communication sucks big time, tweets and mail are not answered or with standard lines. Will I ever get my money?? Worst airline in the world. now mailing everything to the CEO. And no English is spoken!!

23 July 2014 Fernando Buendia

Very good service in South America specially in Chile and Peru, their planes are in a good state and their entertainment service is good. In Peru i prefer Avianca for domestic flights but Lan by far on international flights.

28 October 2013 Guest

Unbelievably bad phone and internet support in English. I've been using the USA website and call center for four years and it hasn't changed. When you call the USA call center, you get a set of menu options in English, but the audio quality is so low that it's hard to understand the options. Think of the worst phone connection you've ever had and multiply by 1000. Seriously, it sounds like they're using discarded telecom equipment from the '60s. If you do get though to a service representative, it's invariably some lady with a heavy accent. Presumably these ladies' only job is to talk on the phone to Americans from the USA in English, but they are really bad at it. This coupled with the bad audio makes for a very hard time being understood. LAN processes their credit card transactions through an Icelandic company and this has always caused fraud alerts and declined transactions with my BofA cards. The website usually works OK if you have a plain vanilla transaction, but doing anything with a multi-city itinerary or LANPASS causes problems. DO NOT use LANPASS. It is so hard to use the kilometers. You can't use them for one-way flights and trying to use them on another airline in the Oneworld Alliance is next to impossible. I don't want to be all negative. The actual planes are pretty new and nice. The in-flight service is pretty good and the food is above average. They are very generous with the wine. The actual flight experience is probably better than American or Delta. In summary, only use LAN if someone else is buying the tickets and/or using a travel agent. I know this from 4 years of travel and probably a dozen flights, both from the US to Chile and within Chile. Keep your miles (kilometers) on another airline.

All Reviews of LATAM Airlines

LATAM Airlines Discussion:

04 February 2018 Marlene Swanepoel

I have no idea who to speak to or contact with regards to this problem. Please if you know who this email should be addressed to please inform me. I do not want to send this AGAIN to the client service complaints. The client services does not want to give me indication as to where or who I can complain about this case. So I went and searched the internet and came up with this email. I have raised many cases and nobody gets back to be with regards to this issue. The customer care services keep asking me for a bank statement for the payment of this seat. I do not think that LATAM will see that seat number 12A was confirmed on my bank statement. I informed them about this receipt (attached) from LATAM showing that I have confirmation for seat 12A. They refuse to accept this document forwarded from them to me. ??? I booked a flight from Santiago to South Africa, stop over Brazil. The flight was to leave Chile at 8:30 the morning, LATAM changed the hours to 11:30 (without informing me as a passenger) about the hour change. With this change of hour, LATAM did not allocate my seat to the later flight. Usually I would not complain about a seat, but I have had enough of LANTAM. I have had a horrible experience with LATAM on 15 December 2017. I had to cancel my mothers flight from South Africa, after my mom 65 and stepfather 71 years old had to stay at the airport for 3 days waiting for the flight. Eventually LATAM offered to give the full refund if we cancel the flight. We did and had to pay much more for another flight. I waited for the refund and I am STILL waiting for part of the refund that was not refunded. It is quite upsetting to see LATAM to being bad with client services.

16 September 2017 Guest

The luggage department call center for Lantam Airlines is useless. Apparently they are located in Columbia while we are dealing with baggage delay from la Paz to chile (or possibly lost luggages at this point). The various 5 staff who attended to our calls over the past 2 days are not compassionate or helpful, especially Omar- who repeatedly said "it's not a problem" cheerfully/sarcastically even as he can hear our exasperation and frustration when we said hold the line until there is a status update. He repeatedly said the airport staff will call us - then what is the use of this luggage call center for and why are we directed to call them? The call center staff also said they can only email the airport staff- no calls -if the communications between the call center handing irate customers are unable to call and check with airport staff directly, then what is the point?? And then why aren't we given the airport staff number to check with them directly. There is no assurance given to us as the customer that anyone is accountable and looking out for our luggages at all. Omar eventually hung up the phone on us. I doubt anyone from Lantam airlines cares to read these reviews here but just as well to give a heads up to others who are considering Lantam airlines for their flights in the future and/or what they are dealing with if they ever encounter Lantam's baggage delay.

27 June 2017 Lily Lorber

Nothing more and nothing less than FRAUDULENT !!! IS LATAM AIRLINES ENGAGED IN CRIMINAL FRAUD ? How many other FREQUENT FLYERS ARE BEING CHEATED ???? LATAM changed its points accumulation rules for 2017 for tickets purchased in 2017. Those of us who purchased tickets in 2016 for 2017 flights should earn points on those flights according to the 2016 rules AS LATAM PROMISED. In my case, LATAM arbitrarily changed my Etkt number for a June 2017 flight purchased in December 2016. I made no change to this reservation of any kind. I just consulted my LATAM Multiplus account and was shocked to see that instead of accumulating the expected 11,414 points TOTAL : 1,414 points for the ASU to GRU segment and 10,000 points for the GRU to MIA segment. Instead, only 444 points and 1,539 points show. These point(s) accumulations do not match any accumulation rules; old or new. LATAM has cheated me out of 9,431 points. ** If anyone else has been cheated, please contact me. I would like to initiate a class-action civil suit and file Criminal Fraud Charges if this can be established to be a common practice of LATAM Airlines. No doubt the doings of highly disreputable LAN personnel - but none-the-less LATAM, now. ALSO if there are other LATAM Fidelidade Gold and Platinum Level frequent flyers who have been abused at the Miami Airport, I would like to hear fr om you. I have routinely been subjected top attempts to EXTORT MONEY from me as LAN personnel pretend they do not know what the weight lim its are for baggage for tickets purchased in 2016 and/or pretend they do not know that Fidelidade PLATINUM clients get 2 extra bags on international flights thru Brazil.

13 May 2016 Guest

hi, need to know where do i find the airline code in my ticket

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