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Home / World airlines / Canada / Sunwing Airlines

Sunwing Airlines

Country: Canada
International flights from Canada to leisure destinations
IATA code: WG
ICAO code: SWG
Head office: 27 Faskin Drive, Etobicoke, Toronto, Ontario, M9W 1K6, Canada
Phone number: +1 877 877 17 55
Fax number: +1 416 620 44 33
Year established: 2005
Main bases and hubs: Montreal Pierre Elliott Trudeau International, Toronto Pearson International, Vancouver International
Fleet: Boeing 737-800

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Sunwing Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Gilbert Hechema

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Reviews & Opinions of Sunwing Airlines:

06 January 2017 Guest

I like Sunwing - its a pretty good experience for a charter airline and i have flown south and to europe with them I admit I like porter more and think all airlines could get tips there - but Sunwing is a bargain compared to Air Canada and others and so I accept that!

26 December 2016 Guest

Awful experience! We were supposed to leave Santa Clara (Cuba) on December 17, 2016 to land in Montreal at 00.40 am. As the plane from Canada arrived to Santa Clara late, it was impossible to land in Montreal airport before 1 am. So the Sunwing company made a decision to take us to Toronto instead and promised that we would leave for Montreal early in the morning, around 6 am. LIES!!!! We landed in Toronto about 2 am December 18, 2016. We had to spend more than two hours standing in a huge line waiting for check-in just to get our boarding passes for a 10 am flight (not a 6 am flight as promised). But it was not the end!!! At 10 am, we learned that there was no crew to take us to Montreal, as "our:" crew had left for Quebec. They suggested that we wait till 1 pm hoping that the crew would get back from Quebec. At 2 pm, we got in the plane. As the result, we had to spend 12 hours in Toronto airport waiting for our flight back home to Montreal....We landed in Montreal at 16.00 (not at 00.40 as it was expected). Wonderful vacations were ruined. I will never travel with Sunwing again.

23 November 2016 Annette Melhado

To whom it may concern, I would like to give a big thank you to the flight crew on Flight WG 781 out of Montego Bay on November 20, 2016. My partner and I were traveling back from spending a week at Jewels Dunns River when she got sick and had two seizures. The quick and professional actions by the flight crew helped us through a very difficult episode. We were met by an ambulance on arrival and she was taken to the hospital immediately. She has since been diagnosed with a hemangioma brain tumor. I would also like to thank the two nurses on board that assisted my partner they were a God send! Pam and Angela we will be forever in your gratitude. I am sorry I was unable to get their last names in all the confusion. Thanks again Sunwing Flight Crew.

06 November 2016 Guest Pat

Wow I flew to cuba nov.2015 my first time flying. Flight there and home was great. Flight staff was great. Resort great food not so much but it was cuba. I will leave for Mexico next week. Price much cheaper than others. I will continue to use sunwing great job sunning

All Reviews of Sunwing Airlines

Sunwing Airlines Discussion:

09 August 2017 Guest

Horrible service at sunwing in Toronto. No information on counter numbers. Our flight was delayed so we ended up waiting for counter numbers to be updated on the board. We waited for about an hour before we decided to go looking for the counters. After we check in, we make our way through the gates and we noticed that por seats weren't together. Our customer service rep never even told us our seats weren't together. We went back to change our seats together and she was very rude. She was arguing with us about why we didn't come earlier and how we couldn't know where the sunwing counter was and why we didn't inquire about it. She told us that she had about 30 seats left and she was insisting that none of them are together and that they are single seats spread throughout the plane. We asked to speak to a supervisor (his name is Dave) and he was horrible at customer service. He was yelling at us about why we didn't check in earlier. After s few minutes of this, he said "you know what? I saw you guys come in in the airport 2 hours ago. Why didn't you come check in?" Despite the unprofessional behaviour and personal intrusion, he proved our point. Why would we sit somewhere else for 2 hours instead of checking in if we knew where the counter was or if there was information on it? It was no longer about sitting together. We were left speechless by the rude behaviour and horrible attitude of sunwing employees!! How can this happen?

03 August 2017 Darlynne maxwell

MAD and I am not going to take it. I am a 67 yer old women . I was looking forward to a wonderful vacation Paid for seat with leg room cause I am 5'9" tall and my knees are crushed up against seat in front. I was told someone in Edmonton bought tha seat and they had no record of me buying it. The seat sat empty til Edmonton . I asked if I could sit there and they said no because of the rules . Sunwing got eighty dollers for that seat They told me my seat was in the middle of two people . My legs were numb and my knees hurt. Worst trip ever ! I have yet heard from anyone about compensation or an apology .

18 June 2017 Guest

MARK : WHAT DOES THE TK means It means technical stop. In sunwing cases it usually means stopping in toronto or hamilton for a crew change because they will have exceeded maximum fling hours for crew. The palnes are usually on their way back from the DR or Cuba or jamaica to Calgary , edmonton or vancouver. They do not let passengers off the aircraft, just change the crew, but it results in passengers being on the plane for up to 12 hrs sometime. AVOID IF AT ALL Possible!

14 June 2017 Guest

You should has contacted transport canada They would have investigated Guest : We flew with Sunwings to Cuba over Christmas. On the return flight to Edmonton Sunwings allowed a number of very drunk passengers to board. We were subjected to crude, offensive language and threats of physical violence from one of them, because we asked him to be quiet. (Wehad a late-night flight.) We asked to be moved, as there were spare seats, but were told that we would disturb sleeping passengers. Sunwings has a legal responsibility to ensure that flights are operated safely. If there had been an emergency, at least one of the passengers would have been unable to walk. Sunwings has refused to address our complaint and does not seem at all concerned by the safety issue. A horrible end to our holiday, spent waiting for the passengers behind us to cause further trouble. NEVER AGAIN!

Discussion of Sunwing Airlines

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