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Home / World airlines / Canada / Sunwing Airlines

Sunwing Airlines

Country: Canada
International flights from Canada to leisure destinations
IATA code: WG
ICAO code: SWG
Head office: 27 Faskin Drive, Etobicoke, Toronto, Ontario, M9W 1K6, Canada
Phone number: +1 877 877 17 55
Fax number: +1 416 620 44 33
Year established: 2005
Main bases and hubs: Montreal Pierre Elliott Trudeau International, Toronto Pearson International, Vancouver International
Fleet: Boeing 737-800

Traveller Rating:

Sunwing Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Gilbert Hechema

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Reviews & Opinions of Sunwing Airlines:

29 June 2018 jiji

My sister and I booked a 4 day package from Montreal to Cancun which includes flight/all inclusive hotel with transport from and to the hotel. Due to an emergency, I had to fly a day later. I called Sunwing to ask if I can move my date by one day, they said no which I accepted; after all, it was unexpected. I bought a separate flight to cancun the day after. I asked if I could get a ride from the airport to the hotel the next day, again, I was told no which I thought was unreasonable. The shuttle goes to the airport every day anyway, they could have let me get the transportation since I didn't use it the day before. So I ended up paying $47 for a taxi to the hotel. The next day I went to the sunwing representative at the resort to confirm my shuttle back to the airport on my date of departure. Freddy reassured me that they had my booking and that I was good to go. The day of the check out, to my surprise, the shuttle had my sister's name but not mine!!! He refused to take me to the airport even though I had confirmed it, I PAID for it, he didn't want to hear anything. After I made a huge scene and made it clear that I had to get on the shuttle or I'd miss my flight, the driver let me on but only after he took down all of my details because ''he would get in trouble'' To say I'm disappointed is an understatement. This was a very expensive holiday, I should have bought the flights and hotel on my own instead of going through Sunwing. My flight to Cancun with Interjet was 10 times better than my return flight with Sunwing (and cheaper might I add). When I called sunwing about the change in my outbound flight, they said they could book me a flight for $385 when I checked online, I booked interjet for $250, you must be taking the * ! I will NEVER EVER book a holiday with Sunwing ever again!! you guys don't know what customer service is!

28 June 2018 MIla Boseovski

We travelled with Sunwing from Toeonto to Puerto Plata Dominican Republic, March 6/18. What a horrible start to our vacation. Turbulence and rain, finally after circling, around the Puerto Plata, airport , we were not allowed to land. due to flooding. We were redirected to Punta Cana airport. There we landed and waited hours. Finally they told us that they would take us to a hotel. It was almost 10pm. When we got to the Hotel we were told to be ready ro leave for the airport at 3am. What? At 3am we were taken, by bus, back to the Punta Cana Airport. We waited for hours and hours and were ready to faint from exhaustion. Finally, we boarded the plane and went to Puerto Plata, arriving on March 7/18.. being Senior Citizens we found this whole ordeal overwhelmi and we lost two days of our vacation. At the two airports the Sunwing agents only appeared at the Sunwing boarding area, when we were to board a plane. There was no direction or update or explanation of what was to happen next. I had an accident at the Be Live Marien , Sunwing does not assume any responsibility and have told me they stand behind the Hotelier that the accident didn’t happen and that they stand with the Hotelier. . We saw the trip on a Sunwing sight, Iwe booked with a Sunwing agent, We paid Sunwing by credit card and lastly, we flew with Sunwing Airlines. It is a shame that they have abandoned and ignored our plea of a multitude of emails.and show no allegiance or responsibility to their. Customers. I have emailed everyone from President to Lisa M. Customer service. And not person is interested or cares. We were offered $100,00 discount on our next vacation with Sunwing, what an embarrassment. Buyer be Ware!

27 May 2018 Guest

the most horrible service with no responsobility taken and no care. delayed every single time and by many many hours

16 May 2018 Marion

It appears as though Sunwing is the least likely of all chartered airlines to care about their passengers. I was scheduled to depart Toronto to Dominican Republic in May 4, 2018 at 4:15 pm. Around this time a wind storm also hit Toronto and grounded our incoming plane in Buffalo. I understand the need for this action. My complaint is with the way updates were related to passengers. We were told the flight will leave at 6:30 pm and informed to meet at an other gate. The revised time was again revised to 9:30 pm and we were instructed to relocate to yet another gate. At 10:00 pm we were advised that Sunwing is locating a crew. By this time flights were leaving Toronto one by one. 11:00 pm we were advised that a crew cannot be found and the flight will leave the next day at 6:30 am. And passengers were instructed to go home. Out of towners like myself were asked to join the line for hotel chits. After about 10 were issued they were " all out " and suggested we book and pay for our own room. Too late ... all the local hotels were fully booked. After 19 hours of waiting at the airport we finally boarded the plane at 6:30 am and lost one day of vacation. The compensation? $150 discount on my next Sunwing booking. Really? That is NOT compensation. Why would I book Sunwing ever again? If you choose this carrier then caveat emptor...buyer beware. Be prepared for disappointment.

All Reviews of Sunwing Airlines

Sunwing Airlines Discussion:

08 August 2018 Chris Walter

Guest : i recently flew Sunwing and booked and paid for elite plus seating $60 ea. each way x 4 $240.00 booked and paid for 8 months ago uopn arrival at airport we found we were bumped out of elite plus because we booked them through itravel2000 and not through sunwing direct. There isnt anyone at sunwing you can speak to you get an email address to send complaints to (easy to ignore) Then during onflight service i bought the snackbox Tapas the brushetta in it was brown and stunk. I found the date under the box it was expired. We asked for coffee and were told there was only 1 cup of coffee left on the whole plane for 4 of us. But im told sunwing cares.....hahaha Really you made that all up troll.

07 July 2018 Bang Thieu Tran

This happens to us when we supposed to check out this early morning 7:20 am until some staff of this resort toll me that our flight WG 514 was delayed without notice from Sunwings I think Sunwings have a very bad system to taking care customer even the Sunwings staffs no one get any response what happened !

12 June 2018 Dextroy

This is so unusal for a sunwing to set there carry on weight to 11 pounds.if you go in the store and buy a carry one right there the max weight is min 5 pounds so what the hell u can carry in that carry on.this is * .

19 May 2018 Guest

What is the owner of Sunwing or the company name holding the Sunwing name. I'm curious to the real, not the fake name the real name of the owner or owners of this airline? This messege has a name, but read my message again, I'm asking for the non fake name of the owner or owners of this airline "Sunwing", please?

Discussion of Sunwing Airlines

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