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Home / World airlines / Canada / Sunwing Airlines

Sunwing Airlines

Country: Canada
International flights from Canada to leisure destinations
IATA code: WG
ICAO code: SWG
Head office: 27 Faskin Drive, Etobicoke, Toronto, Ontario, M9W 1K6, Canada
Phone number: +1 877 877 17 55
Fax number: +1 416 620 44 33
Year established: 2005
Main bases and hubs: Montreal Pierre Elliott Trudeau International, Toronto Pearson International, Vancouver International
Fleet: Boeing 737-800

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Sunwing Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Gilbert Hechema

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Reviews & Opinions of Sunwing Airlines:

25 November 2017 Guest

5kg carry is a joke,went from direct to not ,rude at counter ,then give a $50 coupon to be used with them in a year?stay as far away from Sunwing! I will have a party when they go under!

03 November 2017 Guest

I experienced terrible customer service from Sunwing. Far beyond simply bad. Rude. Uncooperative. Dismissive. Do not expect Sunwing to resolve any travelling issues that may arise for you. They truly don't care about their customers.

06 January 2017 Guest

I like Sunwing - its a pretty good experience for a charter airline and i have flown south and to europe with them I admit I like porter more and think all airlines could get tips there - but Sunwing is a bargain compared to Air Canada and others and so I accept that!

26 December 2016 Guest

Awful experience! We were supposed to leave Santa Clara (Cuba) on December 17, 2016 to land in Montreal at 00.40 am. As the plane from Canada arrived to Santa Clara late, it was impossible to land in Montreal airport before 1 am. So the Sunwing company made a decision to take us to Toronto instead and promised that we would leave for Montreal early in the morning, around 6 am. LIES!!!! We landed in Toronto about 2 am December 18, 2016. We had to spend more than two hours standing in a huge line waiting for check-in just to get our boarding passes for a 10 am flight (not a 6 am flight as promised). But it was not the end!!! At 10 am, we learned that there was no crew to take us to Montreal, as "our:" crew had left for Quebec. They suggested that we wait till 1 pm hoping that the crew would get back from Quebec. At 2 pm, we got in the plane. As the result, we had to spend 12 hours in Toronto airport waiting for our flight back home to Montreal....We landed in Montreal at 16.00 (not at 00.40 as it was expected). Wonderful vacations were ruined. I will never travel with Sunwing again.

All Reviews of Sunwing Airlines

Sunwing Airlines Discussion:

17 November 2017 Guest

6 Guest : Funny most of these complaints are from Guests not willing to leave their names. FYI Sunwing is number one for a reason. For every 1 complaint there are 1000 happy customers. Think about it...

22 October 2017 Steve Martorino

In a nutshell Sunwing is a terrible airlines in an emergency situation. My story wa during hurricane Irma On a trip to Punta Cana with my family of 7 incl, my 16 month old grandson. Irma was supposed to hit PC wit full force. We waited to hear from sunwing but nothing happened. So I made many calls and nobody was answering. I left messages without a single call back. I contacted my brother in law in Winnipeg who spoke with sunwing and he was advised that sunwing would be in touch the next day. Next day nothing. I called and spoke to reps. Of sunwing at my resort, the Hard Rock and was told the rep would call me back. I waited and waited but nothing.I called repeatedly after that again with no calls back. My som and daughter in law were interviewed by phone and FaceTime on all the major Canadian networks with our plight and still no response. I sent an email to their media relations Dept. With no direct reply. By this time the storm came and went and fortunately we only received tropical storm without any serious damage. This day I finally receive a call from a sunwing rep in PC by name of Valeria saying she was workin on getting us a flight out the following day to which I replied whats the point when the emergency has passed and the next few days are going to be beautiful. I then proceeded to register my complaint again with sunwing by email. To which I received a reply 4 weeks later that they had sent planes to evacuate their flyers. Id like to know who because I spoke with other sunwing customers who received no response or advice while in PC. My I suggest that you choose another airlines to vacation with. Air Transat, westjet and Air Canada did send evacuation planes and sunwing didnt even have the courtesy to call me back after over 20 calls and subsequent emails to their customer service department. Also I sent a copy of the reply I got from sunwings service department to the president of Sunwing a Mark Williams, but not a peep back. It starts at the top folks. If they cant even contact people in this kind of situation how would they respond in more dire ones? Dont get stuck with sunwing as with this type of action they might go out of business and you might be stuck somewhere and having to find your way back at your expense. And in case its an emergency situation youll be left in the * . Heed my words. Take sunwing out of your contact list.

20 October 2017 Guest

Sunwing changed my return flight from Freeport at the last minute so that I couldnt make my connecting flight home.Having to re-book my connecting flight cost my family $1200.Fom reading other reviews Ive discovered this is a regular occurrence for this airline When I called customer service they offered me a heartfelt sorryas compensation.This airline sucks

18 October 2017 Guest

Word of advice....... Don't bother sending a letter of complaint to the owner of the company at their head office because it'll just come back to you in the mail with a " this company is no longer at this address, return to sender. Thank you!!!" THE ADDRESS IS CORRECT because they sent me a travel voucher via e-mail and the address is on the bottom portion of the voucher!!! Now that's soooooooo unclassy on their part. Now you realize what type of airline company you're dealing with! Go with all other airlines- AVOID this one- pay the extra money, service is better, you won't run into problems and have to chase them for your money!

Discussion of Sunwing Airlines

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