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Home / World airlines / Canada / Sunwing Airlines

Sunwing Airlines

Country: Canada
International flights from Canada to leisure destinations
IATA code: WG
ICAO code: SWG
Head office: 27 Faskin Drive, Etobicoke, Toronto, Ontario, M9W 1K6, Canada
Phone number: +1 877 877 17 55
Fax number: +1 416 620 44 33
Year established: 2005
Main bases and hubs: Montreal Pierre Elliott Trudeau International, Toronto Pearson International, Vancouver International
Fleet: Boeing 737-800

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Sunwing Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Gilbert Hechema

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Reviews & Opinions of Sunwing Airlines:

25 November 2017 Guest

5kg carry is a joke,went from direct to not ,rude at counter ,then give a $50 coupon to be used with them in a year?stay as far away from Sunwing! I will have a party when they go under!

03 November 2017 Guest

I experienced terrible customer service from Sunwing. Far beyond simply bad. Rude. Uncooperative. Dismissive. Do not expect Sunwing to resolve any travelling issues that may arise for you. They truly don't care about their customers.

06 January 2017 Guest

I like Sunwing - its a pretty good experience for a charter airline and i have flown south and to europe with them I admit I like porter more and think all airlines could get tips there - but Sunwing is a bargain compared to Air Canada and others and so I accept that!

26 December 2016 Guest

Awful experience! We were supposed to leave Santa Clara (Cuba) on December 17, 2016 to land in Montreal at 00.40 am. As the plane from Canada arrived to Santa Clara late, it was impossible to land in Montreal airport before 1 am. So the Sunwing company made a decision to take us to Toronto instead and promised that we would leave for Montreal early in the morning, around 6 am. LIES!!!! We landed in Toronto about 2 am December 18, 2016. We had to spend more than two hours standing in a huge line waiting for check-in just to get our boarding passes for a 10 am flight (not a 6 am flight as promised). But it was not the end!!! At 10 am, we learned that there was no crew to take us to Montreal, as "our:" crew had left for Quebec. They suggested that we wait till 1 pm hoping that the crew would get back from Quebec. At 2 pm, we got in the plane. As the result, we had to spend 12 hours in Toronto airport waiting for our flight back home to Montreal....We landed in Montreal at 16.00 (not at 00.40 as it was expected). Wonderful vacations were ruined. I will never travel with Sunwing again.

All Reviews of Sunwing Airlines

Sunwing Airlines Discussion:

17 February 2018 Guest

the agent that you guyz have hired to help pax not even bothered to speak & disconnecting the lines. pathetic airlines ever seen, close this soon, you guyz are going to loose everything.

17 February 2018 Guest

* service, close the airline

05 February 2018 cellinio law

Guest : Must say their customer service really sucks!!! They 'forgot' our car seats in Toronto after us waiting 2 hours in Orlando airport waiting on our seats coming thorough the turnstile. Car rental company didn't have any for rent... was offered no help from anybody while out 4 and 2 year olds were crying and just wanting to get the F outta there... finally managed to scrape up a couple seats told sun wing to hold our car seats back in Toronto. 2 days later the car seats show up at the villa!! Dumbasses couldn't even get that right. Sent email, voicemail etc to sunwing regarding the incident and haven't heard a peep from anyone at sunwing. They must really value their customers. Yes, they sucks!! I have the similar experiences like you, they really forgot my baby car seat even if I have told them several times before we left. Later when we come back, we had to bought another new one for my kid, the one they forgot was also new!! If someone also need to get a new one, the link below will do you a favor.

30 January 2018 Susan

Ive never written a review before, but feel I should post this one. A friend and I just returned from a trip to Platinum Yucatan Princess with Sunwing. The flight and hotel transfers on arrival were good. However at check in we were given a room that was not what we booked. This resulted in three different rooms in twenty-four hours, most of that time w/o our luggage. There wasnt a Sunwing rep who could help us. They seemed only able to book excursions. Our third room was great. Clean, comfortable, what we booked with a swim out. Highly recommend. Absolutely couldnt be happier with the hotel and service and stafff. FYI just because they say gratitudes are included it doesnt hurt to tip. I think these people need and appreciate your appreciation. The room service menu was pitiful and the restaurant food was terrible! If you are looking for good food and a good beach dont go to the Yucatan Princess. Try out the restaurants at the sister hotel. We had a great meal at La Fleur. Get information about the other restaurants and shuttle from the concierge. Again nothing but praise for the staff and the evening entertainment was fun. Our departure was a nightmare. After waiting in the lobby for an hour we were told that the Sunwing bus to the airport had forgotten to pick us up! The solution was for us to take a taxi, get a receipt and try to get Sunwing to reimburse us. Three of the six of us didnt have any cash. FYI bring extra cash, you never know. They had to send another bus with a credit card reader - more waiting. We wondered why Sunwing couldnt pay for the taxi but were told no. Got to the airport and the card reader didnt work. We cobbled together some cash and gave it to the driver. He got stiffed because of Sunwing. No receipt, so good luck getting reimbursed. 1.5 hrs in line to check in, another hour to clear customs. Plane was late and then another wait aboard for fuel! All in all a 2 hour delay. Sunwing NO GO ever again!!!

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