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Home / World airlines / Canada / Sunwing Airlines

Sunwing Airlines

Country: Canada
International flights from Canada to leisure destinations
IATA code: WG
ICAO code: SWG
Head office: 27 Faskin Drive, Etobicoke, Toronto, Ontario, M9W 1K6, Canada
Phone number: +1 877 877 17 55
Fax number: +1 416 620 44 33
E-mail: nciric@flysunwing.com
Web-site: www.flysunwing.com
Year established: 2005
Main bases and hubs: Montreal Pierre Elliott Trudeau International, Toronto Pearson International, Vancouver International
Fleet: Boeing 737-800

Traveller Rating:

Sunwing Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Gilbert Hechema

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Reviews & Opinions of Sunwing Airlines:

12 June 2018 Dextroy

This is so unusal for a sunwing to set there carry on weight to 11 pounds.if you go in the store and buy a carry one right there the max weight is min 5 pounds so what the hell u can carry in that carry on.this is * .

27 May 2018 Guest

the most horrible service with no responsobility taken and no care. delayed every single time and by many many hours

16 May 2018 Marion

It appears as though Sunwing is the least likely of all chartered airlines to care about their passengers. I was scheduled to depart Toronto to Dominican Republic in May 4, 2018 at 4:15 pm. Around this time a wind storm also hit Toronto and grounded our incoming plane in Buffalo. I understand the need for this action. My complaint is with the way updates were related to passengers. We were told the flight will leave at 6:30 pm and informed to meet at an other gate. The revised time was again revised to 9:30 pm and we were instructed to relocate to yet another gate. At 10:00 pm we were advised that Sunwing is locating a crew. By this time flights were leaving Toronto one by one. 11:00 pm we were advised that a crew cannot be found and the flight will leave the next day at 6:30 am. And passengers were instructed to go home. Out of towners like myself were asked to join the line for hotel chits. After about 10 were issued they were " all out " and suggested we book and pay for our own room. Too late ... all the local hotels were fully booked. After 19 hours of waiting at the airport we finally boarded the plane at 6:30 am and lost one day of vacation. The compensation? $150 discount on my next Sunwing booking. Really? That is NOT compensation. Why would I book Sunwing ever again? If you choose this carrier then caveat emptor...buyer beware. Be prepared for disappointment.

16 May 2018 Guest

Pay more and stay far, far away fr om this carrier. Our flight going to the DR on May 5, 2018, was delayed by 19 hours. What this translated to: was a loss of one day of vacation. We were given $150 vouchers for future vacation and talking to my fellow passengers, no one will use the voucher, nor fly with the company again. Given this, we paid more for this vacation and Sunwing should reimburse all passengers real cash and not offer vouchers that no one will use. Furthermore, the Sunwing reps at the airport did not get any help fr om the Management. Wh ere were they???. No hotels were arranged for us and it was nothing but a "comedy" of misinformation after misinformation. After making us race about the airport over and over again, we were told that there was no staff to man the flight...REALLY???. Wh ere was management and why did they not call replacements...simply the management of this airline could not organize a cold shower..."lovely" customer service...so thrilled by the care afforded to all of us...Succinctly, as stated above: STAY AWAY FROM SUNWING. The Sunwing reps in the DR were no better. No one assisted hurt people on the resort, again creative misinformation was the rule of the day. Succinctly: if the reps saw a line up, they ran away or claimed that they knew nothing...As I said STAY AWAY from Sunwing, I know that I will and so will the majority of my fellow travelers. My rating of this company would firmly hold at negative five.

All Reviews of Sunwing Airlines

Sunwing Airlines Discussion:

19 May 2018 Guest

What is the owner of Sunwing or the company name holding the Sunwing name. I'm curious to the real, not the fake name the real name of the owner or owners of this airline? This messege has a name, but read my message again, I'm asking for the non fake name of the owner or owners of this airline "Sunwing", please?

13 May 2018 SU535

year 2018 (all messages): There is no flight information /e-ticket number / reservation on Sunwing carrier . Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce fllight number / airports. Regards. aryan{at}vivaldi.net

15 March 2018 Guest

When you book with sunwing can you change your passport Number in case you renew your passport after booking?

09 March 2018 Jeff Clark

Booked trip to Antigua for surprise birthday March 28-April 4. Rec call yesterday that Sunwing is now making us stopover in Punta Cana each way. Flight is now 7 hours each way, day 1 is ruined and do to our late return on last day, more tine off is needed. No choice for paying customers other than to bend over and accept the change. I can understand that Sunwing may need to adjust things, but if your adjustments which are only for your benefit, effect my bought and paid for holiday, then where is my choice as yo whether I keep the booking or cancel and book with someone else. You hold us hostage and don't care. Disgraceful as a business who say they are customer service driven.

Discussion of Sunwing Airlines

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