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Home / World airlines / Canada / Sunwing Airlines

Sunwing Airlines

Country: Canada
International flights from Canada to leisure destinations
IATA code: WG
ICAO code: SWG
Head office: 27 Faskin Drive, Etobicoke, Toronto, Ontario, M9W 1K6, Canada
Phone number: +1 877 877 17 55
Fax number: +1 416 620 44 33
Year established: 2005
Main bases and hubs: Montreal Pierre Elliott Trudeau International, Toronto Pearson International, Vancouver International
Fleet: Boeing 737-800

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Sunwing Airlines. Airline code, web site, phone, reviews and opinions.
Copyright Gilbert Hechema

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Reviews & Opinions of Sunwing Airlines:

17 April 2018 D. Bezjak

Worst airline ever. They ruined my five day vacation to Puerto Plata on April 15, 2018. After a delay of more than 18 hours (flight was originally scheduled to depart at 2:15 pm) we were not able to get any answers fr om anybody at Sungwing. No idea how much longer we had to wait. Changed gates three times. Four different Sunwing flights had the same situation, while other airlines were boarding and leaving Toronto despite the bad weather situation. At 1 am we were asked to pick up our luggage from the baggage area and go back to the desk to check in for our flight that supposedly would leave a 6:15 am. We waited until 5 a.m. in the baggage area and our luggage never showed up. The Sunwing rep told us they didn't know wh ere our luggage was. Again, four different Sunwing flights with the same situation. No departures, no luggage, no answers!!! Finally, at 9:00 a.m. with no answers and no luggage we decided to cancel our trip and go home. We had already wasted two days of our five days vacation! I hope we get our refund as they promised, and I hope they find my suitcase and send it home soon! Do yourself a favor: DO NOT FLY WITH SUNWING,!

25 March 2018 Guest

They simply dont care about there customers. They charged me 50$ for a privileged seat in row 15 witch is a emergency exit row therefore seat does not recline! After calling customer service they simply dissmised my demand. I would of accepted a partial refund Worst airline ever

25 November 2017 Guest

5kg carry is a joke,went from direct to not ,rude at counter ,then give a $50 coupon to be used with them in a year?stay as far away from Sunwing! I will have a party when they go under!

03 November 2017 Guest

I experienced terrible customer service from Sunwing. Far beyond simply bad. Rude. Uncooperative. Dismissive. Do not expect Sunwing to resolve any travelling issues that may arise for you. They truly don't care about their customers.

All Reviews of Sunwing Airlines

Sunwing Airlines Discussion:

15 March 2018 Guest

When you book with sunwing can you change your passport Number in case you renew your passport after booking?

09 March 2018 Jeff Clark

Booked trip to Antigua for surprise birthday March 28-April 4. Rec call yesterday that Sunwing is now making us stopover in Punta Cana each way. Flight is now 7 hours each way, day 1 is ruined and do to our late return on last day, more tine off is needed. No choice for paying customers other than to bend over and accept the change. I can understand that Sunwing may need to adjust things, but if your adjustments which are only for your benefit, effect my bought and paid for holiday, then where is my choice as yo whether I keep the booking or cancel and book with someone else. You hold us hostage and don't care. Disgraceful as a business who say they are customer service driven.

06 March 2018 Guest

i recently flew Sunwing and booked and paid for elite plus seating $60 ea. each way x 4 $240.00 booked and paid for 8 months ago uopn arrival at airport we found we were bumped out of elite plus because we booked them through itravel2000 and not through sunwing direct. There isnt anyone at sunwing you can speak to you get an email address to send complaints to (easy to ignore) Then during onflight service i bought the snackbox Tapas the brushetta in it was brown and stunk. I found the date under the box it was expired. We asked for coffee and were told there was only 1 cup of coffee left on the whole plane for 4 of us. But im told sunwing cares.....hahaha

06 March 2018 Guest

Did anyone else have the Mac & Cheese on Sunwing flight 785 from Roatan/La Ceiba on March 5th? I became violently ill several hours after the flight.

Discussion of Sunwing Airlines

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