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Home / World airlines / United Kingdom / British Airways

British Airways

Country: United Kingdom
World's largest international carrier, global network from London
IATA code: BA
ICAO code: BAW
Membership in the alliance: Oneworld
Head office: PO Box 1126 Uxbridge UB8 9XS , UK
Phone number: +44 20 8738 5050
Fax number: +44 20 8738 9898
Year established: 1919
Main bases and hubs: London Gatwick, London Heathrow
Fleet: Airbus A318, Airbus A319, Airbus A320, Airbus A321, Airbus A380, Boeing 747-400, Boeing 757-200, Boeing 767-300, Boeing 777-200, Boeing 777-300, Boeing 787-8, Boeing 787-9, Embraer 170, Embraer 190

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British Airways. Airline code, web site, phone, reviews and opinions.
Copyright Helmut Schnichels

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Reviews & Opinions of British Airways:

14 April 2017 Dan Savary

Worst Airline, my checked bag never made it to my destination. I went to the BA service desk and tney told me my luggage was still in London and it would arrive the next day. Two days later they now say it is lost and they don't know where it is. What a joke of a company with poor customer service.

17 May 2016 Dumoue

The WORST airlines ever!!!!!! We were supposed to travel to the United States via British Airways. We had all the required documents needed (ESTA visa, tickets, IDs), but we were refused to board on the flight due to US "no fly list"! We required a clarification of the reasons but no explanation was provided and we had to move in order not to interrupt the que. We asked them to cancel our reservations so that we could get them refunded, but nope we had to make an international call to UK to ask them for that! We called their customer service in UK and waited for 30 minutes where we were put on hold 10 times because the employee wasn't trained enough to do her job. We asked for a documentation that we were refused boarding so that we could provide it to the hotels and car rental to get refunds, but apparently that was too much to ask for!!! it was simply not possible!!! Then we raised a claim and we required full refunds of our tickets and an explanation to why we were allowed in the first place to check in online one day before if our names were on a "no fly list" to USA. If we knew earlier, we could've at least cancelled our reservations smoothly! Unfortunately, we never got an explanation for why we could check in online and they rejected to refund our tickets even though they admitted that we had all the necessary documents!!!!!!!!!!!!!!! Very poor, slow, cold customer service with no empathy for their customers and where they use standarized templates to reply for your emails instead of a personalized response!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will never use British Airways again! I don't trust them and I will warn all my friends and relatives to avoid them!!!

16 January 2016 hElen hAre

awful exPerience. cLub/ premium economy...don't bother. 8 seats crammed in a row compared to 9 in economy. Poor staffing ratio, waited an hour plus with empty tray on our lap. 4 crew for this class and economy!! Hundreds of people, service very poor. Broken seat, broken tray and broken bassinet tray constantly falling down on us. Complained, and they didn't care less. Poorest response, no action. Cancelled flight home and went with Thai airways

16 May 2015 Y Karanjia

Just completed my first BA Flight in Club World. The experience can be summed up in a single word - "PATHETIC" The flight taxied and took off with passengers sleeping with their seats flat in the centre "couples seat" The crew was totally indifferent The light meal post take off was offered only to passengers in the aisle seats for reasons best known to the crew If you are seated in the centre "couple seats" you have to be either an acrobat or a gymnast to access the toilets as you have to jump over a sleeping passenger in the aisle to get there The buggy requested to transport us to the lounge at Heathrow as my wife had just had surgery, showed up, but the lady driving it decided we did not need it....and walked a result we had to trek for 2 hrs to clear security and reach the lounge Never travel BA again

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British Airways Discussion:

18 May 2017 Guest

I've had better flights and service with Easy Jet. British Airways have turned into a budget airline who are still trying to pretend they are still up there with the best. I paid £400 to upgrade to world traveller plus on a recent trip to Cancun (one way upgrade). We didn't get the experience they promote on their website, it was shocking. Apart from marginal extra space that the one less seat in the entire row (8 seats across instead of 9 in economy) provides, and a foot rest that doesn't actually do its job, we had nothing to show for the £400. It's the same seat? I've flown premium with BA before had leather seat, more space and premium service. Have no idea what going on with the flight, Old plane, TV didn't work for most of the 10 hour flight, food in foil not proper plates as advertised, Seat broken, poor service. Never again.complained on the flight, politely, but what can they do as plane full. Despite the extra £400 BA still want extra to pre book seats. They offered me £60 BA voucher, what an insult. Unless I get BA at budget prices in future I won't be flying long haul with them. I've also heard they are adding an extra seat to the 9 as well next year.10 across. Eeeek. My advice, BA are not what they used to be. BA should mean budget Airways. I think they really don't give two hoots about their customers or their staff.

29 April 2017 Guest

how do I get a return flight to London from Corfu

21 September 2016 nboerma

Top airline. Easily the best of all the European airlines. There is no real competition for BA in Europe.

08 February 2016 Anna brown

The Worst airline. When I had to travel to scotland for my sister in laws funeral. I was unable to get through security in London and when they Gerry rigged it to so I could get to the gate, I could not get on the plane. I was a 57 year old white women and the BA security had me as a middle eastern Muslim man. The woman at the counter was EXTREMELY Rude to me. Coming home was equally a nightmare. They flew us into London city airport and it was up to us to finance and find our way to Heathrow to fly home to the u s. I have to travel a lot for my job and never have had such a horrific experience. This happened in June 2015. We also have had a nightmare of an experience trying to receive a refund for our original tickets for July. Since Margaret died before we able to get there we had to purchase another set of tickets. We paid for these two sets of tickets over 9000 dollars. It is the most outrageous buiness practice and there has been no compensation for the extra set of tickets. This is a warning to anyone thinking of using British airways. DON'T!!!!!!!!!

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